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Sales Customer Service

United Arab Emirates
November 13, 2017

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Mob: +971********* / / Dubai, U.A.E.

Career Summary

-Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor .

-Over 14 years’ experience in the banking industry, with a strong background in retail and SME credit evaluation, excellent interpersonal skills and the ability to communicate effectively .

-An effective leader, skilled in enlisting the support of all team members in aligning with project and organizational goals .

Employment History:

Jan 2013–Current Senior Officer ( Team Leader )

RETAIL & SME credit service department

Union National Bank

Analyzing loan disbursals confirm compliance with the product features and identify policy and procedural exceptions.

Checking all the facility disbursal according to the product policy in specific and the Bank’s procedures with 100% accuracy with no error rate.

carry out review of retail & SME loans in compliance with professional review standards to determines the adequacy and effectiveness of the system of controls in the area of retail lending

Investigating in fraud cases and report to the management about the same.

Ensure all the submitted cases to be reviewed by staff and processed within the TAT.

Communicate and meet with wherever appropriate, retail & SME managers and other bank staff, as has appropriate to ensure the relevance and validity of observations raised.

Nov 2008–Jan 2013 Customer Service Officer

Union National Bank

Reporting directly to the Branch Manager, and responsible for dealing with both external & internal customers, and for mentoring the team to enhance sales, and increase customer satisfaction.

Offering Bank’s Assets & Liabilities products.

Opening new accounts for customers (payroll; current & savings).

Structuring of credit proposals of SME clients for the approval of the Senior Management and Credit Committee

Maintaining a cordial business relationship with SME clients assigned to the portfolio in order to ensure full and efficient utilization of the approved limits.

Jun 2006–May 2008 Account Officer

BNP Paribas – Cairo

Directly reporting to Branch Manager; responsible for developing sales through building and cultivating customer relationships

Selling Bank’s Products: Loans, Credit Cards, and Deposits.

Develop the Personal Banking Sales Plan to support the agreed sales target

Opening new accounts for customers (payroll; current & savings).

May 2005-Jan 2006 Teller

Bank of America -U.S.A

Ensure that Cash is balanced as of the System

Process bank draft, payment order, transfer between accounts, telex transfer, clearing cheques, etc.

Control the Cash Area

May 2004-Mar 2005 Sales Officer

Citi Bank- Alexandria

Conduct weekly sales meeting to review sales achieved for future plan

Develop the personal banking sales plan to support the agreed sales target.


Studying ACAMS (association of certified anti money laundering specialists )

Bachelor Scholar Business Administration, majoring in Marketing.

Arab Academy for Science & Technology - GPA Good - February 2004

Summary of Skills & Expertise


Arabic: Mother tongue

English: Fluent

Trainings Attended& Skills

Financial planning


BCM & BV user

Enhancing product knowledge& improving sales

Relationship Management

Portfolio Management

Anti-money laundry & KYC

PCI compliance


Awarded Best Service Branch award in 2009 & 2011.

Special Assignment:

Nominated to join the Project Team of the “Implementation of the New Core Banking System” in 2013 as well as writing of the Procedure Manuals of the Bank

Personal Information:

Date of Birth: 10 August 1980.

Nationality: Egyptian.

Marital Status: Married.

References will be upon request

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