AMARILDO SANTANA

** ******* ******, ***********, ** 01752

Home: 508-***-**** - Cell: 774-***-**** - ac297t@r.postjobfree.com PROFESSIONAL SUMMARY

Results-oriented banking professional with over 21 years in sales and branch management, loan management and general bank operations. Logical Financial Center Manager skilled in problem solving and creative decision making.

Banking professional highly effective at branch, account and project management. Extensive knowledge of banking products and services, as well as business development and marketing.

Financial Center Manager skilled at informing clients about banking products and services and recommending the best options to meet their needs. Excellent interpersonal skills.

Highly detail-oriented and professional Financial Center Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Ambitious banking professional extensively trained in bank leadership, fraud awareness and teller operations. Branch Manager skilled in developing and grooming exceptional bank personnel. Strong focus on staff relations and teamwork. SKILLS

Manage diverse people

Creative problem solver

Strong client relations

Trusted key holder

Goal-oriented

Self-sufficient

Strong team-builder

Approachable

Flexible

Exceptional communication skills

Cheerful demeanor

Team player

Organized

Friendly

Analytical

Sales professional

WORK HISTORY

05/2007 to 07/2017 Assistant Vice-President Financial Center Manager II Bank of America – Marlborough, Massachusetts

Helped make financial lives better, through the power of every connection by demonstrating Bank of America core values. Helped make Bank of America a great place to work by helping teams and employees realize their full potential. Translated strategy into actionable plans, motivating the team, driving results, managing risk and building key partnership across businesses. 11/2005 to 05/2007 Assitant Banking Center Manager Bank of America – Allston, Massachusetts

Assisted the Banking Center Manager in leading the sales and service process by acting as the "second in command" in their assigned banking center. Spent 50% or more of my time on the sales floor of their banking centers greeting customers directing them to the appropriate areas of the center and ensuring that the customers' needs are met, while observing their team in action "through the eyes of the customer". Spent 25% of my time coaching their teams on the proper execution of key banking center "plays" while role modeling the desired behaviors. The reminder of the ABCM's time is spent managing the day-to-day operations of the banking center. These activities include reviewing teller transactions, managing the banking center cash needs, resolving "prior day" issues, and managing the scheduling of the banking center staff. 11/1999 to 11/2005 Senior Sales And Service Representative Fleet Bank – Allston, Massachusetts

Sales Captain of the store, motivating staff to deliver higher sales and being always the top sales person.

Ran sales staff meetings.

Multitasked efficiently and accurately in a fast pace business environment. Evaluated the performance of Fleet staff on consistency of quality service provided to our customers in efforts to retain our current customers and grow our customer base. 04/1996 to 11/1999 Sales and Service Representative Bay Bank and BankBoston – Allston, Massachusetts

Top sales person in the region.

Able to work as Teller and Customer Service Desk.

Multitasked efficiently and accurately in a fast pace business environment. Manage service and build strong banking relationship with a broad base of customers. Banking experience through conversion

EDUCATION

2007 Lay Pastoral Ministry Program: Teology

Presbyterian Chruch - Newton, Massachusetts

1998 Computer Basics: Introduction Computer Basics Approach International Student Center - Allston, Massachusetts 1996 Teacher: English Second Language

Approch International Student Center - Allston

1989 Accounting: Accountant

Gilberto Freire - Brazil

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