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Customer Service Windows Server

Sharjah, Sharjah, United Arab Emirates
November 12, 2017

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Mobile No: 055*******


To get into a challenging and responsible position of the organization, to contribute for the success of the organization with my professional IT skills experience and upgrade my knowledge and grow up my career. Professional Experience:

1) GBM Abu Dhabi (outsourced by Potential Recruitment Agency) Working as Network Engineer

From AUG-2016 to Till Date

2) Info campus Educational Institute Calicut, Kerala Trainer for CCNA and studied CCNP

From September 2015 to February 2016

3) Dutco Tennant LLC (Head Office Dubai)

Network Administrator

Duration: From July 2013 to July 2015

4) Dutco Tennant LLC (Branch Office Abu Dhabi)

Network Administrator

Duration: From November 2008 to June 2013



B.Sc (PMC) Computer Science, physics, mathamatics,from Alva’s College, Mangalore University, Karnataka


CCIE (Pursuing CCIE Security from Sani Soft Dubai)

CCNP Cisco Certified Network Professional CISCO ID CSCO12913249 passed 2016 March

CCNA Cisco Certified Network Associate CISCO ID

CSCO12913249 Renewed 2016 January

License : Holding UAE Valid Driving License


Project Management • Vendor Management • Strategy & Execution • Resource Management • Innovative IT Initiatives • Troubleshooting/Resolution • Client Relations • End-user Support Job Responsibilities in GBM:

Projects Clients:

UAEU (UAE University Al Ain)

Configuration and installation of total 180 switches 3850 and 700 WAP Installed on University Campus.

The work Include Configuration of

Advance Spanning Tree features like BPDU Guard, Uplink Fast, and Port Fast, SSH

Configuration of Ether-channel.

Configuration of Inter VLAN Routing

Configuration of IP addressing of different classes and subnets in an internetwork

Configuration of Stacking the Switches

Configuring VLAN, RSTP, VTP

AP Configuration in WLAN Controller

Adding wireless maps and AP positioning in cisco prime 3.1.0 Document all network set-ups

Work with client during all stages of projects


This is Ministry Of Education Project as the part of smart learning program we are newly creating networks in 200 schools all over in UAE The work Include

Configuration of Access switches and Core Switches (2900 and 3850) Configuration of VLAN, PVST, SNMP, QOS, DHCP,VTP

Inter Vlan Routing and ACL Configuration

Switch Stacking

AP Configuration in WLAN Controller, 8540 Wireless Controller Monitoring and adding network devices in cisco prime 3.1.0 Document all network set-ups

Work with client during all stages of projects

Configuring intervlan routing on Layer-3 switches

Securing switch access


Routing Protocols – EIGRP, RIP, OSPF, BGP

NAT (Static, Dynamic, and Port Overloading), DHCP.

HSRP, VRRP, GLBP redundancy Configuration.

Managing the routing protocol troubleshooting.

Troubleshooting of various networking issues

Designing IP Addressing scheme for different topologies.

Data and Voice Cabling Maintenance

VPN,DMVPN,SSL Administration and Configuration

ASA Firewalls

Job Responsibilities in Dutco Tennant LLC:

Work as part of a proactive team of support staff responsible for delivering a high quality, customer-focused professional service. Providing the very highest level of technical support and customer service to internal staff

Troubleshooting all IT related problem of Head office and two branch offices in Abu Dhabi and Musaffah

more than 250 users

Experienced in working on Cisco Routers

(1800,1900,2900,2600) and Cisco Switches

Experienced in working with VPN connection

Managing and Maintaining the Servers, PC’s.

Configuring and managing of windows Server


Managing Active Directory Structure (ADS)

Installing and Managing of DNS.DHCP

Configuring and managing user emails in Ice Wrap mail Server

Configuring and managing Microsoft outlook


LAN/WAN Network Administration, Maintenance and configuration

Installing, Configuring network printers and Local printer

Installation of operating system(windows7,windows 8,windows 10) and other software’s

Taking the Backup of files and folder

Managing of EPBAX phone network

Managing exchange mail server

Installing and configuring virtual servers by using Hyper-V

Configuring and managing web site in IIS Server

Configuration of routers Cisco, Dlink, TP Link etc.

Installation and managing of ERP System

Installing Symantec and other Anti-Virus to PC’s and Server

Installing and managing terminal server

Configuring and installing VPN in client pc’s

Installation of VDI in windows server 2012

Installation of IBM Storwize V3700 Server with FC Personal Information:

Name : Murshid Ali PK

Father’s name : Moosa Haji CH

Date of birth : 11-11-1981

Gender : Male

Marital status : Married

Nationality : Indian

Current Location : Dubai

Visa Status : Employment

Passport number : N4112978

Languages known : English, Hindi, Malayalam,

Permanent Address : Surur House

: Villiappally (po)

: Vatakara (VI)

: Calicut

: Kerala

: India


I hereby declare that the information furnished above is true and fair to the best of my knowledge and belief.



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