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Customer Service Technician

Location:
Houston, Texas, United States
Posted:
November 12, 2017

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Johnny Robles

Cypress, TX *****

ac2972@r.postjobfree.com (832) ***-****

Diligent and self-motivated individual looking to secure a position to utilize and develop current business and logistics skills

WORK EXPERIENCE

Warehouse Manager

XPO Logistics - April 2017 to Present

Managed 8 associates’ hours/schedule, pay, time off and daily workload

Managed 7 high profile client accounts

Customer Service

QA of inbound shipments to ensure correct freight is received and not damaged

Training for new staff and ongoing training for current employees

Daily use of Microsoft Outlook, Word, and Excel

Handled a high volume of customer and client emails including resolutions to issues and escalations

Daily inventory and inspection of the warehouse to adhere to safety guidelines and keep the warehouse tidy

Warehouse Supervisor

XPO Logistics - October 2016 to April 2017

Supervised over 6 associates’ work duties to ensure inbounds and daily tasks were met in a safe and timely fashion

Offload inbounds with team in a timely fashion without damaging product.

Learning new accounts and keeping them functioning properly

Handled a high volume of customer and client emails including resolutions to issues and escalations

Independent Contractor, Driver

LIG Logistics - January 2016 to October 2016

Made daily pickups and deliveries for Amazon, Masco, Peloton, Forward Air.

Daily use of E-Track and manifests.

Customer Service

Field Service Technician

T.F. Hudgins - June 2013 to December 2015

Installed and serviced oil mist systems.

Managed weekly expense reports and inventory.

Remained current with safety training programs and certifications i.e. TWIC, OSHA 10

ADDITIONAL SKILLS

Word, Excel, Access, Deposco, Pipeline



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