Claudia M arquez D aza

**** * **** * **** C ircle, U nit H B oca R aton, F L 3 3286 (561-*-**-**** ac296j@r.postjobfree.com Education

FLORIDA A TLANTIC U NIVERSITY B ACHELOR O F A RTS DECEMBER 2 017 ( ANTICIPATED G RADUATION)

● Major: P sychology

● Minor: L eadership a nd H uman R esources D evelopment PALM B EACH S TATE C OLLEGE A SSOCIATE O F A RTS SPRING 2 015

● Major: P sychology

● Related c oursework: T eam L eader o f y oung a dult C atholic o rganization Experience

HUMAN R ESOURCE C OORDINATOR L IQUOR M ANAGEMENT L LC A UGUST 2 017 - P RESENT

● Maintain c ontrolled a nd o rganized p aperwork r eceived d aily i n t he c ompany.

● Ensure c ompliance w ith l egal r equirements a nd p olicies.

● Process a nd r esolve e mployees a nd e x-employees p ersonal a nd l egal r equests.

● Build t rust w hile e ffectively c ommunicating w ith o ver 1 00 e mployees o f t he c ompany.

● Provide c urrent a nd p otential e mployees w ith i nformation a bout p olicies, j ob d uties, w ages, a nd e mployee benefits.

● Process n ew h ires, t ime a djustments, a nd t erminations t hrough A DP a s w ell a s g enerating r eports f or r ecord and a nalysis p urposes.

● Assist e mployees t o a pply t o b enefits p rovided b y t he c ompany s uch a s 4 01K, H ealth, V ision, a nd D ental insurance.

● Analyze j obs w ithin t he c ompany t o g enerate j ob p ostings i n w ebsites s uch a s I ndeed.com a nd M onster.com for r ecruitment.

● Designed p re-employment q uestionnaire t o g ather r elevant i nformation a bout p otential e mployees.

● Designed s tructured i nterview f or S ales A ssociate, S tocker, W arehouse D river, a nd B asket M aker p ositions.

● Designed w ork e mail p olicy f or s tores m anagers.

● Provide i deas b ased o n p rior r etail e xperience t o i mplement p olicies a nd p rocedures i n t he 1 2 r etail l ocations the c ompany r uns.

LEAD S ALES C ONSULTANT BEST B UY OCTOBER 2 014 – A UGUST 2 017

● Joined a n ew s tore i n D ecember 2 016 a nd l ed V erizon s ales t o t he t op i n y ear-over-year g rowth i n e ach o f t he past s even m onths a cross e ight s tores i n t he r egional m arket

● Led e fforts t o t rain e mployees i n t he f ollowing a reas: sales t actics, s oftware u tilization, r ecognizing a nd serving c ustomer n eeds

● Led m eetings a nd p rojects s eeking t o i ncrease s ales o n s everal d ifferent p roduct l ines, a nd c oach a nd d evelop employees i n t hese a reas t o i mprove s ales p erformance.

● Assisted t he g eneral m anager i n l eading d aily s tore o perations, s uch a s d ocumenting i nventory s tock a nd reporting p roductivity m etrics

● Developed a nd m aintain h igh s tandards o f m erchandising a nd p roper d isplay o f p roducts a nd d emo d evices

● Attended s everal t raining s eminars t o a cquire t he s kills n ecessary t o p romote, d emonstrate, a nd s ell p roducts to c ustomers e fficiently

● Build t rust w ith c ustomers t o p rovide p roduct s upport, s ervices, a nd s olutions t o t heir c oncerns

● Maintained c onstant a nd e ffective c ommunication w ith s tore p eers a nd m anagers t o s tay i nformed a bout strategies a nd p romotions a vailable i n t he s tore

● Worked c losely w ith d istrict a nd t erritory m anagers t o c arry o ut a B est B uy p ilot p roject i nside a M acy’s s tore

● Received t he C oin o f E xcellence a ward f or o utstanding c ustomer s ervice i n J une 2 017

● Achieved B ronze, S ilver, G old, a nd P latinum b adges f or e xceptional s ales s kills LEAD C ASHIER AMERICAN E AGLE O UTFITTERS APRIL 2 014 – S EPTEMBER 2 014

● Taught n ew e mployees h ow t o o perate t he P OS s ystem a nd t o c omply w ith s tore p olicies.

● Assisted t he g eneral m anager w ith d aily s tore o perations, s uch a s u pdating b oards w ith u p-to-date m etrics, store a esthetics, a nd o rganization

● Maintained s tocked a nd o rganized s helves b efore o pening, t hroughout t he d ay, a nd a fter c losing TEAM LEADER – D EAN O F D ISCIPLINE REGNUM C HRISTI MARCH 2 010 – D ECEMBER 2 013

● Organized f undraising a nd l ogistics f or s pecial e vents f or a y outh a nd y oung a dult C atholic o rganization

● Mentored a nd p rovided s piritual g rowth o pportunities f or a g roup o f 6 0 g irls f rom a round t he w orld l earning English i n a b oarding s chool i n R hode I sland Skills

SOFTWARE

● Strong c omputer s kills i ncluding M icrosoft O ffice E xcel s kills, s trong k nowledge o f A DP p ayroll s ystem, a nd multiple r etail s oftware s olutions.

LANGUAGES

● Fluent E nglish, n ative S panish.