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Sales Customer Service

Location:
Arcadia, California, United States
Posted:
November 12, 2017

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Lisa M. Maestas

ARCADIA CA ***** cell- 970-***-**** • ac296h@r.postjobfree.com

CAREER OBJECTIVE

Seeking a challenging position utilizing my sales and customer relation skills, natural products experience and knowledge with a progressive organization offering opportunities for advancement. My main goal is to become part of a company that has integrity for the environment and for humanity. I believe that all beings can be healed by what nature provides.

EDUCATION

Center for Advanced Therapeutics, Denver CO December 2003

CMT, Business and Marketing Certificate

Sage Mountain / Rosemary Gladstar, Denver CO May 2000

Science and Art of Herbalism

Correspondence Course, Certified Herbalist

Colorado Institute of Art, Denver CO December 1993

Music Business Management, Music and Video Production

SUMMARY OF QUALIFICATIONS

Experienced in sales and customer relations using effective communication and product presentation skills, techniques and strategies.

Energetic and confident while engaging with consumers.

I am current with Live scan background check and up to date with all TB testing and CPR certifications.

Dynamic, outgoing, organized, self-motivated and detail minded with efficient time management skills and ability to complete simultaneous tasks accurately in high pressure, rapid paced environments.

Proficient managerial skills, with the ability to train, teach and motivate.

Works well with all personnel and client organizations with confidence and infectious enthusiasm.

Particularly skillful at new-item placement, cultivating new accounts and product promotion.

Computer Experience; Mac and PC proficient and current with OS, Windows, Outlook, Word, Excel, PowerPoint, Google Drive and Social Media Apps. Iphone7plus128gb.

WORK EXPERIENCE

House Account Manager April 2015 - present

Miss MaryJane’s Edibles

Los Angeles, CA

Increased sales by 27% as Inside Sales Account Manager, calling over 150 House Accounts, placing orders and customer service inquiries.

Promote the sale of product line during in-person buyer presentations at Cannabis Collectives and Medical Marijuana clinics.

Demo products at Accounts for Patient-Appreciation days, Holidays or for Brand Development.

Brand Management, assuring the training of staff and consumer on the benefits of Cannabis and it’s healing properties.

Fostering solid relationships in the Cannabis Industry and maintaining relationships with dispensaries and MMJ Clinics.

Southern California Key Account Manager Jan 2015 – April 2017

Independent Natural Food Brokers

Los Angeles, CA

Corporate Buyer Presentations to Bristol Farms, Gelson’s, Lazy Acres, Erewhon and Safeway SoCal Division. (please see attached Principle list.)

Diligently promote the sales of multiple vendors’ products and act as the vendors’ Key Account Manager and Sales Representative in the Southern California Region.

Direct Marketing and Sales of full Grocery lines to Multi-Regional Chain Natural Retail Stores and Independent Health Food Stores, servicing over 200 accounts.

Act as Key Account Manager, Brand Manager and Brand Ambassador for current vendors.

Manage, Train and Motivate Los Angeles, Orange County and San Diego Sales Reps.

Increase awareness of Brands by conducting in-store buyer presentations, staff trainings and product demonstrations.

Attend brand events and natural products trade shows and conventions.

Assistant Bud Tender Nov 2013 – Dec 2016

Neighborhood Smoke Shop

North Hollywood, CA

Connect and build relationships with patients, utilizing customer service skills and listening to specific needs of customer.

Explain the effects of different strains, as well as edibles and other products.

Music Instructor August 2007 – Present L.A.C.E.R After School Programs

Hollywood, CA

Lead Teacher of The Rock Band Project

Teacher of Vocals, Drums and Percussion

Continuously develop and implement curriculum.

Recipient of the California Arts Council Artist Resident Grant for the past 10 years.

Vocal Instructor Jan 2007 – March 2011

School of Rock

Hollywood, CA

Develop and implement Vocal Lesso7 curriculum.

Direct seasonal tribute shows and high profile performances.

Independent Contractor / Sales Representative March 2002 - December 2005

Natural Star Marketing

Denver, CO

Maintain orders for accounts, utilizing direct marketing skills and in store sales of supplement line. Support and train staff with product information and samples.

Successfully maintain existing relationships with buyers and staff members.

Sales Representative / Marketing Manager July 2000 – March 2002

Jones Products / Crystal Star Herbal Nutrition

Denver, CO

Diligently promote the sales of the company’s products as the Sales Representative for Colorado and New Mexico territories.

Direct Marketing and Sales of full line of vitamin, mineral and herbal products to healthcare practitioners and retail stores.

Effectively managed regional accounts, assuring productivity, utilizing proven time management and event control techniques and strategies.

Negotiated and directed distributor volume discounts for all accounts, increasing sales, firmly impacting shelf appearance and market penetration. Developed an immeasurable amount of recognizable equity.

Immediately identified and resolved existing problem with territories largest account, restoring a solid partnership that lead to an increase in weekly sales.

Key Account Representative July 1998 – July 2000

Advantage Natural

Denver, CO

Promoted the Sales and Brand Management of 6 organic supplement and body care lines.

Fostered growth resulting in acquiring 5 additional lines the first year, taking over key accounts including Wild Oats, Whole Foods and independent stores, increasing sales by 36% during the first 3 months.

Achieved Sales Award from Rainbow Light (Manufacturer) for Excellence in Sales for 1999.

Expanded Sales in existing accounts and achieved new product placement in new accounts.

Trained staff and conducted demos throughout territory.

Attended national natural products trade shows and conventions.

Organized large group trainings for manufacturers.



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