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Administrative Assistant Customer Service

Allen Park, Michigan, 48101, United States
November 12, 2017

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Kristina Carlson

Southgate, MI ***** - 734-***-****


Dispatcher / Administrative Assistant

Bell Forklift - Detroit, MI - June 2014 to Present

Dispatching techs from shop to customers with forklift repairs, Concerns, dealing with customer problems and

concerns. Completed Timekeeping and filing of all paperwork. Answered phones, took parts calls, completed

all reports in Exel for customers. Uploaded Invoices to portal for Toyota.

Administrative Assistant

All Type Truck & Trailer Repair - Warren, MI


Service writer for trucks and trailers that come in for repairs such as, mechanical issues, body repairs,

refinishing etc..

Skills Used

Learned new system PTM, customer service skills.


Certified Delivery Service - Romulus, MI - July 2012 to June 2013


Dispatched over 50 drivers, billed all loads completed. Completed all paperwork for loads that were completed.

Spoke with customers for pick up and delivery orders.


Brought in more business

Skills Used

Computer skills in five different systems

Great multi tasker


Saia Motor Freight - Detroit, MI - August 2005 to March 2012


Dispatched over 100 drivers. Ran detroit terminal also ran northern terminals from Detroit terminal. Completed

appointments, billed all loads, maintained a cross dock operation, scheduled all loads in and out of terminal.

Completed time cards, used AS400 for all dispatch and electronic dispatch.


Learned how to multi task also mainted the fleet. OS&D certified for damages.

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