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Human Resources Director

Flushing, New York, United States
November 12, 2017

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Susan Ryan 917-***-****

Human Resource Professional

Human Resource Professional with competency in all areas of Human Resources, including: Total Rewards, Talent Management, Employee Relations, HR Business Processes, Training & Development, and Expatriate Management. Demonstrated ability to design and implement programs that position the firm to attract and retain talent while remaining cost effective. Recognized as a trusted and valued advisor to employees and business managers. Extremely organized; able to prioritize tasks and meet deadlines; meticulous attention to detail; and a passion for mentoring and developing employees. Professional Experience

UNICREDIT BANK AG, New York, NY 1990 – 2017

Vice President, Deputy Head of Human Resources

Managed a team of HR Specialists and Coordinators. Served as Deputy Head of Human Resources. Total Rewards


Managed all health and welfare benefit programs, including: Health, Dental, Vision, 401(k), Profit Sharing, Executive Deferred Compensation, Workers’ Compensation, Unemployment, Life Insurance, AD&D, Long Term Care, Flexible Spending plan, Long Term Disability, Travel and Accident plan, and Supplemental Disability.

Regularly reviewed plans to ensure they remained competitive and cost effective. Recommended changes to senior management.

Managed the annual open enrollment for benefits, including: medical, dental, vision

Member of the Investment Advisory Committee for 401(k) and Executive Deferred Compensation Plans. Participated in investment meetings with Fidelity and Mercer.

Identified a need for a secondary fiduciary to advise on the 401(k) plan and investments

Implemented training on the 401(k) plan and investment options to enhance employee knowledge and value of the plans.

Revised the vesting schedule and eligibility requirements to improve the firm’s ability to attract and retain talent.

Handled other benefits: Employee Assistance Program, Telemedicine, Transit and Parking plans.

Oversaw preparation of annual 5500 tax filings; and all internal and government audits.

Investigated and resolved participant issues.


Oversaw the annual merit process; provided counsel on individual recommendations; ensured consistency with compensation philosophy.

Successfully implemented a new ADP payroll system. Managed payroll for eleven legal entities.

Managed Rabbi Trusts established for deferred and executive compensation.

Calculated all profit sharing amounts and matching contributions as permitted by law and regulation.

Talent Management

Partnered with business leaders to identify current and future talent requirements, including development needs, and strategies for attracting and retaining talent.

Prepared job listings and conducted search which included social media.

Interviewed and selected candidates for all positions in a timely and cost effective manner.

Responsible for the annual performance appraisal process; worked with managers to ensure reports were completed; identified and addressed performance issues.

Managed Employee on-boarding process and off-boarding interviews.

Restructured the Internship Program to make it more robust. Employee Relations

Handled all employee relations issues: sexual harassment, discrimination, conflict resolution.

Liaised with outside employment counsel on issues.

Prepared and issued all severance packages.

In-depth knowledge of Federal and State Employment laws; prepared annual EEOC Reports.

Provided counsel to management regarding risks associated with employment practices. HR Business Process

Participated in the development of strategic HR initiatives and process improvements. Expert resource on the development, deployment and management of highly complex HR issues.

Designed and implemented HR policies to ensure compliance with all employment laws. Created and implemented an HR Manual.

Implemented sexual harassment and discrimination training.

Prepared and maintained the Business Continuity Plan and Business Impact Analysis for HR.

Implemented an HRIS system (Epicor).

Trained HR staff on all procedures, including: employment verification, interviewing, background and drug screening, on-boarding and off-boarding.

Training & Development

Responsible for all training initiatives including rollout of corporate programs.

Designed and organized monthly lunch and learn employee seminars on such topics as procedures, benefits, policies, estate planning and wellness.

Organized bi-annual Employee Health Fairs focused on wellness

Conceived and implemented a Quarterly HR Newsletter Expatriate Management

Collaborated with legal counsel regarding appropriate immigration filings and visas.

Reviewed contracts established by home countries and coordinated appropriate payments.

Counselled expatriates on local housing, schools and policies/procedures. Education

Business Studies, Baruch College, New York, NY

Notary Public, State of New York, Queens County


Society for Human Resource Management

American Management Association

Foreign Bank Human Resource Forum

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