IT BI Expert/manager

Amr AbdelFattah, MBA

New Cairo, Egypt

Mobile: +201*********

Email: ac2923@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/amr-abdelfattah-mba-43938418/

General Profile

A successful and highly professional ICT Expert with 17 years of extensive IT services management expertise who enjoys being part of, as well as leading, a successful and productive team. Commercially astute and highly experienced in many aspects of IT Services management, IT consulting, and IT technical project management including Business Intelligence, Advanced Analytics, Big Data, Campaigns Management and CVM. A strong leader, motivating teams for the highest levels of performance. Able to demonstrate the motivation and commitment required to achieve objectives and meet tight deadlines. Possesses excellent interpersonal skills and can communicate concisely at all levels.

Core Competencies

Strong technical background enabling efficient management of technical staff and large programmes.

Excellent communicator at all levels and with third party partners, suppliers and off-shore businesses.

Translating business drivers into IT Development, Infrastructure and Service requirements.

Able to define or adapt to IT strategies and ensure the alignment of tasks to them.

Able to identify tactical opportunities and ensure the delivery of them.

Able to build diverse technical teams from Strategy through to Service Management and ensure knowledge transfer.

Willingness to accept ownership and responsibility for any problem or issue.

Employment History

IT Expert/Manager BI Architecture and Data Integration, Etisalat Egypt (May 2017 – Present)

Etisalat Egypt. [www.etisalat.com.eg]

Manage, mentor and lead the Business Intelligence and Data Integration, Data Modelling teams to make Etisalat internal data more accessible, understandable and insightful.

Drive data-focused initiatives aimed at improving workflows, data ownership, governance, access management, system performance, reliability, and integrity, and generally accelerating the data-driven culture at Etisalat.

Proactively identify areas for automation, process improvement, and implementation of best practices for business intelligence and making data more accessible.

Enable Etisalat teams to draw insights from our Big data through effective dashboards, compelling charts and intuitive visualizations.

Help define and realize our business intelligence strategy.

Evangelize the critical role of data within the organization and encourage data democratization.

Managing and implementing many critical BI projects (Cell availability, NPA, Dealers mobile app., Happy Segmented, Call History enhancements etc

IT Expert/Manger Campaigns, Analytics, Big Data Services, Etisalat Egypt (Jan 2015 – April 2017)

Etisalat Egypt. [www.etisalat.com.eg]

Responsible for the provision of all IT Campaigns, Analytics and Big Data services.

Take overall responsibility for leadership, control and decision-making.

Responsible for advanced analytics models (Churn, Mulitisim, Recharge, Revenue, etc…) from requirements gathering till implementation, testing, UAT, production deployment and operations.

Responsible for all real-time data BI production services.

Manages professional employees/supervisors for large, complex technical and business support for production operations.

Closely monitor and optimize BTL campaigns to meet and exceed performance goals.

Provides technical direction for the development, design, and systems integration across multiple client engagements from definition phase through implementation.

Ensure necessary technical training, awareness and experience levels are maintained within the team or department relevant to the applications being supported and processes being used.

Involve ongoing communication with users and customers regarding application performance and evolving requirements of the business.

Design and set OLA with IT teams.

Design and set SLA with commercial teams.

Expecting the upcoming workload, securing the required resources and set backup plans.

Writing operational documentation and implementing additional training resources where required.

Negotiation and management of IT suppliers and services to the business, including regular review and performance monitoring.

IT Staff recruitment and appraisals and managing sub-contract programming support staff.

Leading a team of 7 IT professionals, providing comprehensive on call and remote end-user technical support, project support, campaigns management, data manipulation.

Daily interaction with several development & System administration teams to communicate & follow up on open issues.

Daily interaction with system users through agreed on channels to resolve and communicate customer & system related issues.

Contact the application vendors to raise & follow up on system issues.

Key achievements include:

Building many self-services to facilitate and enhance business processes.

Managing the implementation and deployment of many critical campaign management projects.

Producing an effective framework for services operations and continual service improvement.

Applying SLA template for all support contracts with our vendors.

IT Expert/Manager Business Intelligence Services, Etisalat Egypt (Sep 2012 – Dec 2014)

Etisalat Egypt. [www.etisalat.com.eg]

Responsible for the provision of all IT Business Intelligence services.

Develop and maintain the overall technical architecture and standards for SAP Business Information Warehouse, Business Objects BI platform and IBM Infosphere datastage.

Assess and manage BI performance optimization efforts.

Contribute toward evolving company’s analytical self-service/ad hoc reporting capabilities using existing or future toolsets.

In delivering this role, I used strong communication and leadership skills to maintain a high level of morale and a healthy flow of information.

I directed all IT BI services, using permanent staff, contractors and outsource providers.

Manages 8 professional employees/supervisors for large, complex technical and business support for Business Intelligence production operations and administration teams.

Promote BI within the Business User Community to better leverage existing BI solutions and position BI for appropriate future needs.

Daily interaction with several development & System administration teams to communicate & follow up on open issues.

Daily interaction with system users through agreed on channels to resolve and communicate customer & system related issues.

Key achievements included:

Redefining and presenting to the HOD an appropriate IT BI services support strategy and forward schedule, in line with the Company’s vision.

Increased performance by carrying out business process analysis and re-engineering.

Launching several major IT BI projects.

Designing an in-house service support methodology and improved internal processes.

IT Senior System Analyst, Etisalat Egypt (Jun 2008 – Aug 2012)

Etisalat Egypt. [www.etisalat.com.eg]

Work with all levels of development from analysis through implementation and support.

Quickly and efficiently develop/ build use case scenarios based on directive and/or business requirements.

Provide on time technical application support and problem solving during all operational hours to ensure healthy environment of the supported systems and uninterrupted smooth business operations.

Maintain and support the area’s production applications 24*7 to ensure healthy system status.

Solve, log, and report production problems in timely manner to ensure users and management updates with production problems.

Ensure data deliveries (CDRs, Data streams to EDWH system) are available by developing/automating/ applying daily health checks to ensure detection of abnormal data delays/leakage.

Implement system updates as per the change management process to ensure proper implementation for fixes and new function deployment are timely and accurately deployed to production.

Postproduction testing and successful implementation of the applied changes to ensure healthy change implementations.

Develop workarounds and propose long term solutions for production problems where applicable to ensure minimum impact on the business for known system problems

Key achievements included:

Development and support Etisalat Egypt Enterprise Data warehouse.

Building DWH services support team processes, SLA’s and OLA’s.

Senior BI lead and mentor to the other BI developers

Successfully deliver BI reporting design and implementation

IT System Analyst, Etisalat Egypt (Jun 2007 – May 2008)

Etisalat Egypt. [www.etisalat.com.eg]

Work with all levels of development from analysis through implementation and support.

Resolve end user reporting problems through collaboration with IT and Operations

Provide on time technical application support and problem solving during all operational hours to ensure healthy environment of the supported systems and uninterrupted smooth business operations.

Building ETL jobs and BI reports.

Key achievements included:

A key player in launching Etisalat Egypt enterprise Data Warehouse.

Contribute in CLDM customization to Etisalat Egypt systems.

Building DWH 1st line team.

IT System Analyst, Ministry of Finance-Qatar (Jun 2003 – May 2007)

Ministry of Finance-Qatar [www.mof.com.qa]

Provide technical application development, support and problem solving to ensure healthy environment of the MOF systems and uninterrupted smooth business operations.

Gather business requirements and convert it to IT development tasks.

Key achievements included:

Development and maintenance the ministry of Finance systems using Oracle Framework.

Building BI system for MOF using oracle tools.

Presenting IT development project milestones to MOF top management.

IT BI Developer, CIB Bank -Egypt (Jun 2000 – May 2003)

BSD-Soft [wwww.BSDSOFT.com]

Provide technical ETL development, project management and building first BI environment for CIB Bank using oracle BI tools (OWB, Oracle Financial Services Application).

Converting business requirements into mapping documents and IT BI development tasks.

Qualifications & Training

Academic Qualifications

MBA - Project Management. (Sep 2008-Sep 2010)

Diploma -Artificial Intelligence. (Sep 2000 -Sep 2001)

BSc –Computer Science (Sep 1995-Sep 1999)

Technical Qualifications

OCP (Oracle Certified Professional).

ITIL Service Management.

Personnel development Courses

Situational Leadership; The Masters Management Program; First Time Manager, Interviewing Skills; High impact Presentations; The Law of Teamwork; Making Meetings Work.

Technical Courses

Teradata, IBM Datastage, Informatica (Power centre, CDC), IBM Big Insights, SAP Business Objects XIR4, Micro strategy, Java SE, Java EE, 6 sigma orange built, ITIL V3.

References

References are available from all previous employers, upon request

Addendum - Skills Matrix

Teradata 12, 13.10 and 14.0 database design and implementations.

IBM Datastage (V7.X, 8.X, 9.X) Designer/Manager/Administrator modules

Oracle Warehouse Builder OWB.

OFSA (Oracle Financial Services Application).

Oracle Discoverer.

Oracle Forms & Reports.

Oracle 10g & 11g.

Windows 2000 & XP

Teradata CLDM (Telecom. EDWH Model).

SQL/PLSQL/NoSQL.

SAP Business Object (V6.0, XI R2/R4) Deski, Webi, Crystal Reports, design universes.

Informatica power centre 9. X.

Big Data (Cloudera, Hadoop, HIVE, PIG, HBASE)

Pivot Tables.

Microsoft Office

Java SE/EE, Jboss 4.X

Microsoft SharePoint

IBM SPSS

NBA (Next Best Action).

Teradata Aprimo (Campaign Management).

MicroStrategy

UC4 (Automation application).

Tableau 10.3

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