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Customer Service Sales

United States
November 12, 2017

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Chasity Howell

Memphis, TN 901-***-****

Office & Operations Manager Administrator

Billing & Inventory Management Compliance & Reporting Client & Partner Relations

Organized and enthusiastic manager and administrative support professional with extensive expertise in accounts payables, inventory control, order management, bank deposits, reporting, and team relations. Able to lead teams and implement process improvement initiatives to expedite service and achieve high customer satisfaction ratings. Skilled in managing operations, reporting progress, and instilling customer-focused work ethic. Ranked #1 in store and region for outstanding customer care skills. Able to adapt easily to new environments, follow instructions, and take on responsibility.

Office & Record Management

Operational Oversight & Planning

Database Management & Reporting

Team Leadership

Safety Procedures & Compliance

Cash Management & Deposits

MS Office Suite

Invoicing & Billing

Marketing Initiatives


Business Operations Professional Training, Lab Four Professional Development Center, Memphis, TN, 2016

Associates in Business Management, Southwest Tennessee Community College, 2016



Food Service Manager, Preferred Meals

Oversee daily operations of food service staff 2 and develop process improvement measures to ensure successful food service and delivery to classrooms for 300.

Achieved cost-efficient purchasing by managing inventory and reviewing product supply on a daily basis. Effectively controlled checking, inspecting, and storing of incoming food and supplies.

Secured full compliance with USDA federal guidelines and local Health Department requirements by reviewing the process, following instructions, and enforcing guidelines.

Ensured accuracy in billing and cash management by following account procedures and preparing daily deposits.

Assisted with marketing and merchandising initiatives to engage students.

Prepared and filed meal counting and production records, inventory reporting, and student accounts.

SPRINT, Memphis, TN July 2015 – June 2016

Wireless Expert

Consistently ranked #1 in sales for six months by maintaining a high level of customer service.

Carefully assessed client needs and recommended purchase of retail merchandise.

Grew revenue and customer base through sales plan development, cold calls, and consultative sales.

Performed daily inventory counts and entered data into the database to improve sales planning cycle.

Processed payments and provided deposit and sales reports to corporate headquarters.

T-MOBILE, Memphis, TN December 2014 – July 2015

Sales Associate

Ranked #1 in sales for the West TN district and #1 customer service representative in store for exceeding sales quotas and providing top-level customer support on the phone and in person.

Assisted customers in the selection and purchase of retail merchandise.

Entered sales data into company’s database and generated reports.

Prior experience as Caregiver and Food Service Worker at Memphis Academy of Science & Engineering. Excellent ability to schedule events, follow procedures, check products for accuracy, and provide customer-focused care and service.

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