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Customer Service Quality

Blackwood, New Jersey, 08012, United States
November 12, 2017

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Tien T. Nguyen

Sewell, NJ ***** 856-***-****

Staff Pharmacist

High Achiever with Strong Commitment to Patient Care

Proven track record of maintaining accuracy and efficiency when dispensing prescription medication to customers. Proficient in managing multiple priorities and tasks effectively while still maintaining strong focus on quality. Self-motivated team member who is quick and eager to learn new concepts, processes, and systems.

Areas of Expertise:

Patient Consultations Drug Usage & Evaluation Automated Drug Distribution

Customer Service Quality & Compliance Issue Resolution

Professional Experience



Interpreted prescribers’ prescriptions and consulted with patients regarding use of medication and potential drug interaction. Provided recommendations for therapy changes to physicians when necessary. Performed staff-level pharmacist duties as assigned with respective team / department.

Produced quality of work that was above documented average.

Recognized by senior management for zero error rate year after year.

Expedited processing of orders by contacting doctors and patients to verify information on prescriptions.

Evaluated appropriateness of dosage, directions, and therapy, decreasing medication-related risk, reducing adverse drug events, and improving compliance, quality of care, and medication outcomes.

Researched tablet size, shape, color, and specific dispensing manufacturer per request by doctor or patient, decreasing hospitalization and lowering healthcare costs.

Reduced errors and delivered quality service to patients by providing oversight and quality assurance to pharmacy technicians.

Worked collaboratively with department, resolving issues while focusing on customer service and accuracy.

RITE AID PHARMACY, Penn Grove, NJ 1999 – 2002


Provided services and satisfied customer healthcare needs in and out of pharmacy area. Openly communicated with customers / patients while protecting confidential health and drug information. Provided counsel to customers with medication questions regarding indications, benefits, administration, storage, major precautions, side effects, or drug interactions.

Solicited information on customer medication history to give appropriate medication advice, reducing adverse reactions and enhancing compliance, quality of care, and medication outcomes.

Coached and executed counseling discussions with technicians, ensuring fast and quality service to patients.

Tien T. Nguyen Page Two


Contacted physicians and other members of healthcare team, clarifying orders and obtaining refills.

Ensured high levels of customer satisfaction, improved patient outcomes, and increased business by processing prescription orders in timely and efficient manner while focusing on quality.


Bachelor of Science (BS), Long Island University, Arnold and Marie Schwartz College of Pharmacy, Brooklyn, NY

Pre-Pharmacy Program, Community College of Philadelphia, Philadelphia, PA

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