RANDILYN GLOVER

**** ******* **** ** **, Marietta, GA 30067 H: 678-***-**** C: 470-***-**** ac28vw@r.postjobfree.com

Summary

Self-motivated, enthusiastic Office Manager offering strong communication and quick-thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. One who follows policies and procedures in a highly professional manner while offering a friendly customer service oriented environment.

Highlights

Exceptional customer service

MS Office proficient

Strong work ethic

Organized, detail oriented

Believer in team work

Reliable

Excellent communication skills

Approachable

Experience

The Ellis Hotel

Bartender – Atlanta, GA February 2017-September 2017

I am responsible for opening and closing the bar/restaurant. I prepare drinks for guests who sit in the bar area as well as guests in the restaurant and room service orders. I answer the phone and take reservations, answer questions about the Terrace Bistro, and room service requests. I greet customers as they enter the restaurant and bid them adieu as they leave.

Comcast

Telesales Representative – Alpharetta, GA October 2015-May 2016

I am responsible for calling our existing cable customers and informing them about promotions we have going on with our internet and home phone services.

Office Manager Aug 2014 to May 2015

Elite Tax Pro Service, INC - Acworth, GA

I maintained proper office records; ensured there were sufficient supplies in the office. I performed secretarial duties such as answering phones calls, taking appointments, typing documents, copying, faxing and filing. Composed and typed routine letters of correspondence. Directed incoming calls to appropriate staff members, and opened new claim files. Organized company events for marketing and customer appreciation. Set up and maintained all social media accounts.

Legal Assistant Oct 2012 to May 2013

Weldon & Associates, LLC - Conyers, GA

Met with clients and other legal professionals to discuss case details. Completed case research. Conducted client interviews and client intake services. Collected data to prepare and draft settlement packages for clients. Drafted various court documents, invoices and enclosures at attorneys' request. Composed and typed routine letters of correspondence. Redacted confidential information from all legal documents on a case by case basis. Directed incoming calls to appropriate staff members, and opened new claim files.

Customer Service Representative Jan 2012 to Jun 2012

Verizon Wireless - Kennesaw, GA

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Properly directed inbound calls in phone queues to improve call flow.

Education

Business Administration 2010

Southern Polytechnic State University- Marietta, GA, United States

Concentration in Marketing

Sociology 2005

Western Carolina University - Cullowhee, NC, United States

Minor in Nutrition, Student Government Association Senator, President of Organization of Ebony Students (largest minority organization on campus).

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