Manager Customer Service

BRETT HALSEY

*** ****** ******** ****, *******, NH 03301 • Home: 603-***-**** • ***************@*****.***

Professional Summary

Motivated Manager with solid experience managing all levels of large scale projects, including

budgeting and administration.

Skills

Management Inventory Management

Project Management Staff development

Tracking Budget Expense Team leadership

Results Driven Client assessment and analysis

Strategic Planning Risk management processes and analysis

Conflict resolution Budgeting and finance

Personal Information

Received RAC TOP PERFORMERS/PRESIDENTS AWARDS

Continuously TOP 1% in 3300 stores for profitability

Work History

Owner, 11/2014 to Current

Capital City Investment Group LLC – Concord, New Hampshire

Reviewed plans and specs during the schematic design of pre-construction.

Performed regular job site observations to provide direction for all general contractor

personnel.

Determined the project schedule, which included the sequence of all construction activities.

Avoided construction delays by efficiently following through with all site inspections in a

timely manner.

Coordinated utility service providers according to project schedules.

Scheduled all contractors and materials deliveries.

Obtained building and specialty permits from local jurisdictional agencies.

Oversaw the entire building turnover process, while enhancing communication between all

construction.

management.

Guided and directed third-party inspectors through project construction, commissioning and

closeout.

Operations Manager/Sr. Store Manager, 03/2001 to 08/2014

RAC – Somersworth, NH

Managed staff of 5 sales associates, 1 assistant manager

Initiated key partnerships with local Military bases which resulted in 10k increase in revenue .

Ensured availability of merchandise and services by approving contracts; maintaining

inventories.

Conducted store inventory

Trained and developed new associates on POS system and key sales tactics.

Planned budgets and authorized payments and merchandise returns.

Generated repeat business through exceptional customer service.

Increased profits through effective sales training and troubleshooting profit loss areas.

Education

Associates: Accounting, 1997

NHTI - Concord, NH

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