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Sales Customer Service

Location:
Fresno, CA
Posted:
November 10, 2017

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Resume:

Michael W. Blackford **** E. Portland Ave. Fresno, CA 93720 559-***-**** ac28ut@r.postjobfree.com

Michael W. Blackford

Purchasing Agent

WORK HISTORY

Purchasing Agent 2015 – Present

Compac Sorting, Visalia, CA

Reduced lead times by 15% by establishing

and maintaining local vendor relationships.

Reduced Purchasing error by 8% by

improving review process of engineering

and purchasing specs.

Negotiated prices, terms, and contracts

resulting in an average cost savings of 22%.

Established vendor KPI’s resulting in

increased supplier quality.

Parts Manager 2010-2015

Oxbo International Kingsburg, CA

Increased inside sales by 32% by improving

customer service goals.

Established local vendors resulting in

improved delivery times to customers and

filed techs.

Customer Sales Specialists 2009–2010

Barnes Distribution Clovis, CA

Tripled customer base in the first four

months.

Customer retention near 100%.

Suggested new products that increased

earnings by 20%.

Parts Counterman 2008–2009

Road Machinery Fowler, CA

Supplied parts to service department.

Opened and closed all service work orders.

Supervised, scheduled and dispatched

technicians.

Parts Counterman 2006–2008

Cummins West (Shanahan Equip.) Fresno, CA

Supplied parts to service department.

Assisted front parts counter.

Opened and closed service work orders.

Professional Profile

Purchasing

Responsible for maintaining quality relationships with suppliers both locally and globally, evaluating and selecting new suppliers as well as managing all aspects of supplier quality and monitoring of vendor KPI’s. Evaluate and negotiate contractual terms both new and ongoing to ensure compliance and product quality.

Daily general purchasing transactions, monitoring of purchase order progress, on-time order delivery, sourcing for development projects, price quotes, and arbitration for accounting disputes. Provide oversight of MRP system transactions for accuracy and compliance.

Sales & Service

Assist in development and implementation of sales and marketing strategies for parts and service for both existing and desired customer base to include special promotions, customer appreciation events, personal visits, and professional sponsorships.

Maintained high availability to customers to gain, grow, and enhance the relationship to include the forecasting and stocking of parts and the scheduling of service needs based on client history and ongoing research and education to better meet the customer’s specific needs and expectations. Results focused resolution of customer issues to include the effective management of in-house Parts Counter Sales and sales personnel as well as management of warehousing and shipping personnel and practices to ensure accurate and timely parts availability and delivery to customers both in-house and at auxiliary parts locations.

Inventory Control

Implementation and maintenance of inventory control processes and procedures to include parts forecasting, count accuracy, error resolution, inventory reduction strategies, warehousing operations and solutions. Communication

Monitor and manage various data and reporting systems to insure accurate and timely communication to individual or team stakeholders, communicate project status or goal achievement to appropriate parties, monitor and communicate any and all corporate policy or procedure changes to subordinates or as directed.

Management

Administration of HR functions at branch level to include the development and evaluation of employee goals, performance reviews, disciplinary actions, time sheets and scheduling, hiring and firing.

Administration

Provided administrative functions to include all branch IT support for network and PC maintenance and troubleshooting, maintenance of security systems, facilities maintenance, procurement of all supplies, petty cash, uniform and other employee/facility services.

Training & Technology

Microsoft Certified Systems Engineer - MCED College 2003 Microsoft Office Suite 2007, 2010, & 365 - Excel, Word, Power Point, Outlook Adobe, JIRA, ERP & MRP Systems

References available upon request

Motivated Professional with twenty plus years of

successful business relationships primarily within the Agricultural and Industrial Markets.



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