Elizabethan Estrada

**** **** **. #* **********.Ca

Cell: 916-***-**** - l ac28tq@r.postjobfree.com

Professional Summary

● Excellent communicator with 5 years in a demanding call center environment as a Customer Service Representative.

● F riendly Sales Associate adept at working in diverse retail and customer service environments.

Work History

09/1996 to 03/1998

Customer Service Representative

The Money Store – Sacramento, California

Answer inbound and outbound calls from home owners. Assist with past due home loans. Assist homeowners with payment plans to bring home loans current.

Verified accounts.

04/1999 to 12/2001

Customer Service Representative

AT&T Wireless – Sacramento, California

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Built long-term customer relationships and advised customers on purchases and promotions.

Developed reputation as an efficient service provider with high levels of accuracy. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

05/2003 to 09/2005

Cashier/Customer Service

WalMart – Sacramento, California

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Routinely answered customer questions regarding merchandise and pricing. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Education

1986

GED:

Fremont adult education - Sacramento, California

3.0 GPA

Skills

Exceptional communication skills

Multi-line phone talent

Quick learner

Cash flow management

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