Customer Service Microsoft Office

Malinda Alexander

Brooklyn, NY • 347-***-**** • ********************@*****.***

Organized, analytical, and result-oriented aspiring Accountant with over 5 years of customer service experience, and the working knowledge of QuickBooks

EDUCATION:

Berkeley College, New York, NY

Bachelor of Business Administration – Accounting, May 2016

MAJOR COURSES

Financial Accounting I & II

Cost Accounting

Managerial Accounting

Intermediate Accounting I, II & III

Advanced Accounting

Federal Taxation I & II

Auditing

Government and Non-Profit Accounting

Computerized Accounting

PROFESSIONAL EXPERIENCE:

Office Assistant, Mc Teigue, New York, NY, 10/2016 - 12/2016

Managed the entire office. Answered and forwarded all incoming calls.

Entered payments to QuickBooks. Maintained and update all office records, inventory and mailing.

Setup and confirmed all meetings with business partners.

Returned any antiques that the business was not interested in. Ran errands.

Co-Manager, Rite Aid, Brooklyn, NY, 10/2015 - 10/2016

Reconciled the registers, checked inventory, audited cash registers.

Planned and directed staffing, training, and performance evaluations to develop and control sales and services.

Supervised staff members. Spoke to associates about their performance.

Assigned employees to specific duties, enforce safety, health, and security rules.

Examined merchandise to ensure that it is correctly priced, and displayed and that it functions as advertised.

Consulted with users, management, vendors, and technicians to assess computing needs and system requirements.

Peer Tutor, Berkeley College, Brooklyn, NY, 09/2015 - 05/2016

Met with students on a one-to-one, small-group, drop-in, or classroom tutoring format(s) to give learning assistance.

Reviewed tutor contract with each student during their first session to establish the parameters of the tutoring relationship.

Sales Associate/Cashier/Shift Leader, Rite Aid, Brooklyn, NY, 06/2014 – 09/2015

Assigned task to team members, reconciled the registers. Audited cash drawers, received and counted payments

Greeted and welcomed customers, and team members.

Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts.

Received payment by cash, check, credit cards, vouchers, or automatic debits.

Issued receipts, refunds, credits, or change due customers, and stablished or identify prices of goods, services.

Tabulated bills using calculators, cash registers, or optical price scanners.

Worked with fellow associates and manager to ensure the list of tasks were completed for the day.

Office Assistant, Morgan’s Learning Center, Georgetown, Guyana, 2011 – 2012

Answered telephones, directed calls, and recorded messages.

Communicated with customers, employees and other individuals to answer questions and address complaints.

Maintained and updated office records, inventory, mailing, and database systems.

Opened, sorted and routed incoming mail, answered correspondence, and prepared outgoing mail.

Delivered messages and ran errands. Processed payroll information.

Collected, counted, and disbursed money. Performed basic bookkeeping, and completed banking transactions.

SKILLS

QuickBooks

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

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