William C. Bagley

**** ******** ***

Apt A

Norfolk Va 23513

Home: 757-***-****

267-***-****

ac28rs@r.postjobfree.com

OBJECTIVE

To join an organization where my various management skills will be utilized to there fullest potential, allowing me to contribute to the continuous overall success and growth of the organization.

EXPERIENCE

Management, Customer Service, Advertising and Marketing, Public Relations, Security, Sales, Consulting and Dispatch. In addition to Executive Asst, Conflict resolution, national and international logistics, and office management.

ADMINISTRATIVE SKILLS

Office Manager/ Overseeing, training and developmental abilities. Training employees on various computer and administrative skills. Maintaining efficient office operations and productivity. Inventory and quality control as well As scheduling and file management.

Computer Knowledgeable of Microsoft programs including: Word, Experience Word Perfect, Excel, PowerPoint, Access, Adobe and Rough-Links. Various knowledge of numerous other programs such as RMS, P2K and Outlook. Various CMS, as logistical platforms.

EMPLOYMENT HISTORY

June 04-Present

Leads Processing Specialist

YellowBook USA

Job Duties include: Research, verification and standardize of listing information from competitive directories that are keyed by outside vendors so listings can be zoned for sales leads and used for publication purposes. Key manual new connects through lead processing, apply heading and do clean up and standardization for sales leads and publication

Responsibilities include: Entering manual new connects through lead processing to the appropriate Telco new connects tape. Research using Internet to determine appropriate headings. Research and verification of invalid cites listed on the city report that is from the competitive utility tapes or new connects (manual and electronic). This is done through use of marketing information or Internet sites. Make corrections as needed.

Oct 02 to Jun 03

Customer Service/Insurance

Signal Insurance Co.

Job Duties include: Initiating, processing and maintaining insurance claims for Nextel and other telecommunications companies. Managing customer accounts to adhere with company, state and federal regulations.

Responsibilities include: Capturing all personal and security information from customers and dealers. Processing current information, utilizing inter-intranet facilities to analyze and determine claim eligibility in compliance with stringent insurance regulations. Coordinate tracking and shipping of merchandise to and from distribution headquarters in addition to processing all necessary paperwork.

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Oct 95 to June 04

Office Manager/ Customer Relations Manager/Consultant

Kept Records, Yeadon PA

As office manager I was responsible for maintaining efficient office operations and productivity. Hiring, training and evaluation of employees in addition to project support and compliance. As customer relations manager, reported directly to president. Regulated customers’ business relations with company as well as supervised all customer service issues. Consulted on public relations, advertising and marketing strategies.

Feb 00 to Mar 01

Customer Service/Assistant Manager

Sprint PCS, King of Prussia PA

Responsible for explaining phones features and services to customers. Analyzing their needs and determining which phone and service plan would best accommodate them. As a customer service representative, was

responsible for configuring service plans in the store computer, activating phones and tendering out the sale of all equipment. Also handled all bill payments, phone problems and warranty exchanges for customers in the store.

Feb 98 to Jan 99

Head Sales Representative

Inter Media Marketing

Springfield PA

Managed 10 – 20 individuals on programs ranging from phone sales to insurance calls through a dialer computer system.

Responsible for keeping track of hourly performance goals of 10 to 20 individuals, training new employees on various programs used. Considered one of the top salespeople in specialized insurance sales.

Dec 95 to Apr 98

Manager/Consultant

B-Thing Entertainment, Yeadon PA

Responsible for overseeing the training and development of new artists, public relations, account management, bookings, security, marketing and contract negotiations.

EDUCATION

June 93 to Dec. 95

University of Memphis, Memphis TN

Double Major: Music Productions, Music Business and Engineering,

Minor: Law

GPA: 3.0, Honors, and academic achievements

April 90 to June 93

Pennwood High School, Lansdowne PA

HS Diploma, College Preparatory

GPA: 3.5, Academic scholar and distinguished honor roll status

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