Customer Service Data Entry

JANE PHAM *** E. Sequoia Drive, Phoenix, AZ ***** Cell: 480-***-**** – Email: ac28dj@r.postjobfree.com

PERSONAL PROFILE

Over 10 years of exceptional Administrative Support & Customer Service Forward thinking, independent, self-sufficient, self-motivated, efficient, detail-oriented, organized Possess integrity, professional demeanor, pleasant phone voice, sense of humor Proficient in Microsoft Office. Good oral & written communication. Bilingual English & Vietnamese Type 60 wpm. Data entry 10K keystrokes. 10-Key by touch. Operate standard office equipment

WORK EXPERIENCE

KELLY MITCHELL – Data Entry / Special Project (Phoenix, AZ) 2016-2017 Researched online and categorized businesses accordingly at Discover Financial. Downloaded daily reports, tracked discrepancies, and made necessary corrections. Engaged in miscellaneous branding projects while meeting deadlines.

PROFESSIONAL PLACEMENT – Office Assistant (Phoenix, AZ) 2016-2016 Organized and maintained title filing system for automobiles and fleets at Enterprise Rent-a-Car.

RANDSTAD – Data Entry (Phoenix, AZ) 2015-2015 Processed Lock Box applications at JP Morgan Chase. Prepared petitions for data processing.

LOVING HUT – Hostess (Phoenix, AZ) 2010-2013 Handled daily operations while striving to improve and exceed customers’ satisfaction and expectations. Inventoried and ordered supplies or repairs. Customized office forms and signage. Maintained working environments and cleanliness.

INNOVATIVE STAFFING SOLUTIONS – Leasing Agent (Costa Mesa, CA) 2008-2009 Provided temporary leasing and office support at various properties within the Inland Empire region.

OMEGA CONTRACT DESIGN – Technical Support (Huntington Beach, CA) 2005-2006 Troubleshot over the phone and performed DSL repairs on behalf of Verizon. Dispatched Field Techs as needed. Tracked and resolved DSL issues while retaining customers.

AU LAC GOURMET CUISINE – Manager (Fountain Valley, CA) 1999-2005 Oversaw daily operations. Trained and supervised supporting staff. Interfaced with customers and vendors. Facilitated promotional and special events.

CAREER QUEST INTERNATIONAL INC – Administrative Assistant (Century City, CA) 1998 – 1999 Assisted temp agency with Receptionist and Human Resources functions: screened/routed calls, facilitated testings, maintained applicants' files, running office errands.

JON DOUGLAS COMPANY - Administrative Assistant (West Los Angeles, CA) 1994-1997 Supported the Controller with Account Receivables, checks deposits, levies & garnishments, reports, switchboard relief and miscellaneous Accounting projects.

LITTON INDUSTRIES INC – Payroll Assistant (Beverly Hills, CA) 1986-1991 Processed in-house payroll system for 500+ Corporate employees. Tracked timesheets/sick/vacation hours. Processed new hires/ terminations/employees’ changes. Printed weekly payroll and created manual checks as needed. Issued W2s. Researched and assisted with payroll related issues.

BEVERLY HILLS SAVINGS – New Account Representative (Beverly Hills, CA) 1981-1986 Administered new accounts processes. Opened, renewed, closed accounts. Researched and rendered customer service to prioritized clients.

EDUCATION

Landmark Education – San Jose (CA)

Santa Monica Community College – Santa Monica (CA)

Venice High School – Los Angeles (CA)

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