Ty’Jer Jackson

**** *. ****** ***

Chicago, IL **636

312-***-****

ac28bi@r.postjobfree.com

Objective

To secure a position in a company that offers challenges and stability while utilizing my excellent communication and organizational skills.

Work Experience

October 2017 Ardagh(Temporary) Chicago, IL

Customer Account Representative

Processed orders in SAP

Reached out directly to external customers

Troubleshot shipping issues, billing, etc.

Checked inventory on product availability

Responded to customers

February 2012-March 2016 Barry-Callebaut Chicago, IL

Customer Account Manager

Provided accurate and timely communication, which included written correspondence, telephone, and electronic exchange to all customers both internally and externally

Managed high-profile accounts that were complex in nature and were key growth partners in Barry Callebaut’s success

Developed and built formal working relationships with all Key Functional areas (Sales, Supply Chain, Credit, Pricing, etc.) to ensure the successful delivery of business objectives

Processed and confirmed orders to the customer

Negotiated with Planning and Distribution for product availability and if necessary expedited shipments and coordinated back orders

Informed customer of any production changes that would affect their order

Looked up inventory in SAP for product availability and production shortages

Created debits and credits for incorrect invoices

Generated COA, MSDS, and Kosher Certificates, etc.

Collaborated with pricing to obtain quotes upon customer’s request, identified and requested contract modifications and investigated price discrepancies

Ran/sent, opened order reports from SAP to customer

Entered Remedy Tickets in Sales Force

Entered/closed complaints in Sales Force

May 2011-January 2012 CPC Laboratories Chicago, IL

Customer Service Representative

Entered purchase and sales orders into database.

Received inquiries via phone and email in regards to customer’s product.

Answered product questions upon customer’s request.

Coordinated with UPS/FedEx to track customer’s product

Entered and closed batch tickets based on ingredient percentages and

formulas

Received raw material into database

Provided customer with weekly and monthly inventory count of sales items

and raw material.

Assisted Production Manager with production schedule on weekly basis,

generated inventory reports, coordinated physical runs on monthly basis

24hr turn around policy for billing and invoicing after product was shipped

May 2010-May 2011 Northshore University Skokie, IL

Contact Center Representative (Patient Access)

Knowledge of medical terminology and health insurance terminology

Spoke clearly and articulated to customer’s and co-workers

Scheduled/registered customers for outpatient procedures (Mammogram,

Colonoscopy, X-ray, CT scan, MRI, Ultrasounds, ACT.) through EPIC

Paid strong attention to detail. Accurately entered data, researched and

resolved questions

Strong verbal communication skills which included active listening and

basic written communication skills to record client activity in database

January 2005- May 2009 Life Fitness/Brunswick Co. Schiller Park, IL

Account Manager-Domestic/International

Provided support for 4 major accounts with 700 plus locations and 6 major

subsidiaries and distributors on all service and parts related issues.

Managed all aspects of warranty/non-warranty part orders to ensure that the

customer received the correct part, at the correct location, at the specified time

and was pleased with their customer service experience.

Ran daily reports on all available and back ordered parts and provided order

status as required.

Provided technical assistance related to fitness equipment to the field technicians, internal and external customers.

Coordinated all international upgrades from implementation to ensure

completion.

Customer Support Specialist II

Maintained contact with customers’ accounts and end-users through phone

contact, email, faxes and correspondence.

Explained and administered company policies and procedure pertaining to

customer service (warranty policy, parts credit, return policy, etc.)

Handled service contract issue’s (warranty)

Ran reports (site locations, site history)

Tracked all contract correspondence as needed

Communicated effectively with internal customers on status of current field failures, and assisted in determining corrective action to ensure customer satisfaction

Assisted customers with parts orders using Oracle computer system, including data-entry of customer numbers, part numbers, quantity, etc.

Processed customers warranty, billable parts order and returns

Followed up on orders that could not be resolved on the first call

Provided technical assistance to internal and external customers using both oral and written communication skills

Demonstrated the ability to use and read schematics to be able to solve technical problems

Entered service request to dispatch a technician when needed to fix equipment

January 2002-June 2004 USF Logistics/Excel Logistics Hillside, IL

Customer Service

Answered inbound phone calls, transferred calls, scheduled appointments, and prepared the books for payroll and light data entry

Dispatched inbound and outbound loads

Coordinated daily schedule of production

Education

2001-Diploma American School Lansing, IL

2014-Present University of Phoenix Chicago, IL

Skills

Typing 75 wpm, Oracle, SAP, Exact, Microsoft Word, Excel, PowerPoint, Business Objects, PeopleSoft, Astea, and AS400, Epic, Sales Force

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