Terry E. Thomas

**** **** ******

Orlando, FL ***06

407-***-****

ac28at@r.postjobfree.com

Profile

Highly motivated and enthusiastic Training and Development Manager with Masters Degree and extensive experience in presentations, public speaking and organizational development. Superior verbal and written communication skills; able to effectively engage with diverse audiences.

Areas of Excellence:

Program Design

Quality

Innovation

Financial Expertise

Word, Excel, PowerPoint, SAP, LMS, Workbrain

Cultural training experience/expertise

Employment Experience

Lake Highland Preparatory School (2014-2017)

Performing Arts faculty, middle and high school

Checkers Drive-In Restaurants (2015 P/T)

Created, organized, and storyboard crew and manager training programs, including objectives and competencies

Dunkinbrands, Inc. (Dunkin Donuts/Baskin-Robbins Restaurants) (2011-2014)

Franchisee Global Learning Manager (2012-2014)

Maintained class schedule and sole manager of training facility, facilitating Company History, Guest Service Standards, Product Build, Equipment Usage and Maintenance for new franchisees

Area Learning Manager, Florida (2011-2012)

Created Restaurant Manager Training, facilitated area meetings, implemented new Learning Programs, participated in new store openings, performed operations reviews

Walt Disney World Resort 1989-2009

World-renown leader in quality, excellence and customer service

Area Training Manager, Operations Learning/Development, Disney University (2008-2009)

Implemented New Guest Service Standards “The Basics”, and trained over 55,000 Cast

to perform high quality Guest experiences

Global Facilitation Manager, Operations Learning and Development (2007-2008)

Trained, coaching, scheduled, and provided feedback for 112 facilitators

Global Training Manager, Operations Learning and Development (2005-2007)

Led team for system-wide Orientation Programs, including facilitation, delivery, and content

Performance/Theming Coach, Disney’s Animal Kingdom (1999-2005)

Provided feedback and coaching through training and observation for park-wide operations,

including Attractions, Merchandise, and Food and Beverage

Entertainment Business Coordinator (1996-1999)

Budgeted and maintained Special Projects Budgets under $25K, and ongoing project reporting

Business Coordinator, MGM Studios (1990-1996)

Created and maintained park-wide budget of $25M

American School of Kuwait 1983-1986

Performing Arts Coordinator

Hamilton Southeastern High School 1983-1986

Band Director

Affiliations and Commendations

Member, American Society for Training & Development

Contributed $4,000 to The Orlando Chorale through participation in Disney Voluntears Program.

Member of 2009 Heritage and Leadership Training Team (48 selected throughout company).

Produced savings of $150K in labor dollars through restructuring of scheduling procedures.

Led company-wide initiative outlining employee use of Disney heritage examples with visitors.

Original recipient of Partners in Excellence award (top 5% of labor force), WDW

Developed and implemented Cultural training programs for employees from Africa and Asia

Received cash bonuses for outstanding work in budget development

Educational Background

Bachelor’s and Master’s Degree in Music Education, Indiana State University

Special Interest and Abilities

Weight training, travel, house renovation, music and theater

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