Customer Service Human Resource Admin
Resume:
Geraldine S. Streu CV
Mobile – ****-***-***-* / 093*-***-****
Email – ***********@*****.*** / *****.****@*****.***
Mar 2015 - Present
Financial Wealth Planner
FWD Life Insurance Corporation Central Visayas, Philippines
Getting in touch with prospects to set up meetings
Generating in-depth review of prospect’s financial situation, goals and aims
Analysing the information generated to give the best plan for their specific circumstance
Designing financial strategies for the client
Promoting and selling products best suited to client
Mar 2009 - Sep 2014
5 years 6 months
Human Resource Officer
Eurasian Maritime Corporation Central Visayas, Philippines
Handled the recruitment of crew for international private yachts based in North America, Europe and some parts of Asia
Coordinated with yacht principals and/or management groups overseas regarding the hiring of Filipino crew
Handled the communication with all yacht principals, captains and/or management groups overseas
Handled the paperwork and other requirements for visa applications of hired crew with the U.S. Embassy, all Schengen Embassies and other Asian Embassies
Other functions related to maintaining and enhancing the company's human resources
Nov 2007 - Apr 2008
5 months
Coach
Enforced the center's procedures, goals and policies for each team
Implemented the set of standards of the assigned account
Supported agents' inquiries and concerns
Handled escalated calls of the customer - Monitored the queue of incoming customers' call
Handled daily and weekly meeting with the assigned agents to monitor their productivity, set up goals, discuss their performance
Aug 2004 - Oct 2006
2 years 2 months
Sales Coach
Convergys Philippines Central Visayas, Philippines
IndustryCall Center / IT-Enabled Services / BPO
Position LevelSupervisor / 5 Years & Up Experienced Employee
Monthly SalaryPHP 25,000
- Coached the call center agents who were not meeting the standards set by the account
- Created incentives and sales goals for the agents who were struggling with meeting the account's standards to assist them to improve their performance
- Worked closely with the Sales Manager for the implementation of the department's activities
Education
1989
University of San Carlos
Bachelor's/College Degree in Business Studies/Administration/Management Philippines
1981
St. Theresa's College
High School Diploma in High School Philippines
Majornot available
CGPA90.0/100
high school education with STC Cebu
Skills
Advanced
Communication Skills, Team Player, Problem Solving Skills, High Level of Initiative, Organizational Skills, Quick Learner
Intermediate
Technology savvy
Languages
Proficiency level: 0 - Poor, 10 - Excellent
LanguageSpokenWritten
English (Primary)1010
Filipino78
JobStreet English Language Assessment (JELA)
Date Taken10 Dec 2015
Score39/40
About Me
Gender
Female
Age
52
Telephone Number
Address
1 Mail&More, 2F BTC Banilad, 6000, Cebu City, Central Visayas, Philippines
Nationality
Philippines
Licensed Real Estate Broker since 2005
Currently affiliated with Daka Realty
Licensed Insurance Agent (Life and Non-Life)
Contact this candidate