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Customer Service Human Resource Admin

Location:
Compostela, Central Visayas, Philippines
Posted:
November 11, 2017

Contact this candidate

Resume:

Geraldine S. Streu CV

Mobile – ****-***-***-* / 093*-***-****

Email – ac284c@r.postjobfree.com / ac284c@r.postjobfree.com

Mar 2015 - Present

Financial Wealth Planner

FWD Life Insurance Corporation Central Visayas, Philippines

Getting in touch with prospects to set up meetings

Generating in-depth review of prospect’s financial situation, goals and aims

Analysing the information generated to give the best plan for their specific circumstance

Designing financial strategies for the client

Promoting and selling products best suited to client

Mar 2009 - Sep 2014

5 years 6 months

Human Resource Officer

Eurasian Maritime Corporation Central Visayas, Philippines

Handled the recruitment of crew for international private yachts based in North America, Europe and some parts of Asia

Coordinated with yacht principals and/or management groups overseas regarding the hiring of Filipino crew

Handled the communication with all yacht principals, captains and/or management groups overseas

Handled the paperwork and other requirements for visa applications of hired crew with the U.S. Embassy, all Schengen Embassies and other Asian Embassies

Other functions related to maintaining and enhancing the company's human resources

Nov 2007 - Apr 2008

5 months

Coach

Enforced the center's procedures, goals and policies for each team

Implemented the set of standards of the assigned account

Supported agents' inquiries and concerns

Handled escalated calls of the customer - Monitored the queue of incoming customers' call

Handled daily and weekly meeting with the assigned agents to monitor their productivity, set up goals, discuss their performance

Aug 2004 - Oct 2006

2 years 2 months

Sales Coach

Convergys Philippines Central Visayas, Philippines

IndustryCall Center / IT-Enabled Services / BPO

Position LevelSupervisor / 5 Years & Up Experienced Employee

Monthly SalaryPHP 25,000

- Coached the call center agents who were not meeting the standards set by the account

- Created incentives and sales goals for the agents who were struggling with meeting the account's standards to assist them to improve their performance

- Worked closely with the Sales Manager for the implementation of the department's activities

Education

1989

University of San Carlos

Bachelor's/College Degree in Business Studies/Administration/Management Philippines

1981

St. Theresa's College

High School Diploma in High School Philippines

Majornot available

CGPA90.0/100

high school education with STC Cebu

Skills

Advanced

Communication Skills, Team Player, Problem Solving Skills, High Level of Initiative, Organizational Skills, Quick Learner

Intermediate

Technology savvy

Languages

Proficiency level: 0 - Poor, 10 - Excellent

LanguageSpokenWritten

English (Primary)1010

Filipino78

JobStreet English Language Assessment (JELA)

Date Taken10 Dec 2015

Score39/40

About Me

Gender

Female

Age

52

Telephone Number

+63-932-*******

Address

1 Mail&More, 2F BTC Banilad, 6000, Cebu City, Central Visayas, Philippines

Nationality

Philippines

Licensed Real Estate Broker since 2005

Currently affiliated with Daka Realty

Licensed Insurance Agent (Life and Non-Life)



Contact this candidate