Customer Service Manager

Chanté Lynette Robinson

**** * **. *.*. Unit #* Washington, DC 20019

202-***-**** (cell)

ac281s@r.postjobfree.com

A hands on leader that works great under pressure while remaining professional & confident. An enthusiastic

motivator that possesses great interpersonal skills and a dynamic talent for team building.

Café Supervisor, The Green Bee Café August 2016 – Present

Washington, DC

Help to create daily specials based on weather, product availability and events going on.

Developed friendly & professional relationships between myself, the staff & patrons.

Assist with putting together catering orders to be delivered.

Provide assist in all areas of the café, before any situations can develop.

Deliver & arrange catering orders to designated offices or locations.

Count cashier's drawers and settle credit card tips.

Uber Driver January 2015 - Present

Washington, DC

Give safe & friendly transportation to passengers while providing a relaxing atmosphere.

Engage in conversations while following GPS or passenger directions.

Provide free Wi-Fi hotspot for passenger enjoyment.

Physically assist with loading & unloading luggage & large personal items.

Based on passenger profile, suggest different events or sites to see in the DMV area.

Catering Manager, Firehook Bakery & Café June 2006 - May 2015

Washington, D.C.

Double checked outgoing orders for quality & accuracy while ensuring preparation is done in a timely manner

Managed and/or assisted in coordinating details of an order or event

Continuously checked emails & voice mail for revisions, updates and last minute orders

Built and maintained relations on all levels with clients by making courtesy calls and visits

Created and implemented an inventory checklist and order guides using Microsoft Excel

Organized products and supplies daily to ensure accurate inventory and for easy ordering

Ordered produce, baked goods and necessary paper products for all catering orders & the retail store (daily,

weekly & monthly)

Assisted in overseeing managing daily functions of the retail store for a floating manager

Conducted preliminary interview for potential catering and retail store employees prior to passing a report to the district manager

Provided administrative assistance to the district manager by sending emails, making phone calls, taking messages and provide input on company decisions when asked

Resolved issues/problems that may occur with customers or vendors

Catering Expeditor, High Noon/Baldacci March 2002 - June 2006

Washington, D.C.

Oversaw a high volume catering location

Arranged & supervised preparations of catering orders to ensure accuracy & timeliness

Created a daily dispatch sheet to ensure timely deliveries

Arranged deliveries with courier service

Established a long term working relationship with clients

Performed follow-ups for catering orders by making phone calls & sending emails

Catering & Gift Basket Manager, Dean & Deluca April 1998 - February 2002

Washington, D.C.

Budgeted & organized high end parties & gift baskets

Interacted & collaborated with very demanding clients

Supervised all aspects of catering from preparation, service & cleanup

Controlled a massive inventory

Monitored the quality of products & service

Restaurant Manager, La Madeline Bakery & Cafe September 1994 - April 1998

Washington, DC

Progressed from cashier to manager of well known, award winning restaurant

Gained extensive knowledge of the restaurant business

Maintained a high level of customer service

Demonstrated abilities to train employees and open new locations

Organized, lead & motivated a team of 12-15 people

Skills & Knowledge

Proficient in Microsoft Excel, Word & Outlook, and QuickBooks

Over 20 years of customer service and food handling

Perform follow-up emails and phone calls

Fast learner with a take charge mentality

Professional & friendly

Education

Event Planning Program September 2011 - April 2012

Montgomery College

Paul Laurence Dunbar High School. September 1989 - June 1992

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