Customer Service Representative

PROFESSIONAL EXPERIENCE

VXI Global Solutions

Inbound Customer Service Representative

**/****-*******

Receive heavy inbound calls from call center subcontracted by Comcast to handle inbound Customer Support.

Receive inbound calls from Comcast customers for billing, and technical support issues.

Troubleshoot issues with XFINITY Voice, TV, and Internet.

Ability to build rapport utilizing effective probing questions and problem solving.

Intermediate knowledge of computers and Microsoft Windows.

Ability to navigate multiple screens/programs while actively speaking to customers and solving their problems.

Outstanding verbal communication skills.

Self-motivated and upbeat.

ChymeTime's Anytime Nanny Service; Atlanta, GA

Gaps - 01/200*-**-****; 03/2008-07/2010;12/200*-**-****; 01/2013-08/2014; 02/2014-12/2015; 02/2016 to present

Advertised the business and maintained all customer acquisitions.

Set up Social Media page for the business clients.

Input all data into company filing system for record.

Intervened when disagreement arose and disciplined when necessary.

Sparked creativity and imagination by helping children discover new things daily.

Verbally and physically interacted with children throughout the day.

Modeled appropriate social behaviors and encouraged concern for others.

Coordinated field trips to local parks, zoos, fire stations, museums and other educational places.

Closely monitored children’s activities to verify safety.

Promoted language development skills through reading and storytelling.

Managed payroll.

HealthPort; Alpharetta, GA

11/2015 - 02/2016

Client Service Representative

Processed releases of all ROI information in a high speed environment.

Received and processed ROI requests for medical information avoiding HIPAA violations in a fast paced, high productivity, and competitive environment.

Validated the authorization for all requests of release of medical information in accordance to highly detailed procedures, as well as HIPPAA guidelines.

Retrieved patients medical charts and reoccurring charts by copying/scanning medical records accurately and electronically transmitting medical records to processing operations.

Performed quality checks on data input to ensure accuracy of release and proper invoicing.

Receive incoming requests via telephone, mail, or electronic transmission.

Provide high quality customer service.

Assisted with ROI backlogs.

Filed, processed, and invoiced medical records.

David Conrad Law Office, Acworth GA

01/2014 - 06/2015

Paralegal

Gather and analyze research data, such as statues, decisions, legal articles, codes and documents.

Prepared and processed legal documents, such as complaints, motions summons and subpoenas.

Assisted attorneys in collecting legal data.

Attended legal meetings.

Managed and filed data for collections accounts.

Contacted responsible parties for payment resolve of collection accounts.

Filed appropriate paperwork regarding small write offs.

Prepare and mail US/UPS/Fed Ex/Certified letters and packages.

Assist with other duties, as well as special projects, as needed.

Eastside Christian Academy; Greenville, SC 09/2013 – 01/2014

Teacher

Taught behavior that is socially acceptable through positive enforcement.

Worked on developing 16 toddlers.

Developed and implemented a curriculum tailored to reach individual student’s special needs.

Reinforced skills such as independence, goal setting, problem solving.

Evaluated student progress through assessments based on ongoing observations.

Prepared periodic progress reports.

Daily communication with parents to address concerns.

Maintained a safe physical environment conducive to learning.

Encouraged social skills such as conflict resolution and cooperation.

Bank Of America ; Atlanta, GA

08/2010 – 12/2012

Data Input Specialist/ Operations Representative

Compiled statistical information for special reports.

Utilized OPEX and KXT machine for material handling and mailroom automation.

Structured daily action plans to achieve goals by managers.

Prepared source data by compiling and sorting information.

Maintained customer confidence and protected sensitive information.

Processed customer account data and resolved discrepancies when they occurred.

Executed scheduled transactions from lockboxes while utilizing standard procedures.

Performed primarily 10 key data entry to process transactions for customers.

Documented and processed images, capturing and handling of deposits and returns for lockbox clients.

Managed accounts receivables for multiple client accounts in a high volume, fast paced environment.

Processed credit card transactions.

Followed HIPPA guidelines.

Suntrust Bank ; Kennesaw, GA 08/2004 – 11/2009

Financial Services Representative

Sold bank products and services based on customers banking needs.

Updated and managed collections accounts.

Contacted current and former customers regarding their accounts past due balance.

Resolved disputes and customer issues with accounts.

Assisted customers in opening and closing accounts such as IRAs, HSAs and CDs.

Proposed financial solutions designed to satisfy client goals and implement a plan of choice.

Managed accounts payables and receivables.

Received heavy inbound calls for Customer Support for individual accounts

Skills: 130 WPM, Microsoft Office suite (excel, powerpoint, word, outlook), QuickBooks, excellent problem solving skills, many solutions to new processes, excellent customer service.

Certification: Payee verification Certification Completed (Bank Of America)

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