Product Development Manager
Resume:
CARLOS ORTIZ
Toa Alta, PR *****
ac27x9@r.postjobfree.com
CAREER PROFILE
Experienced Information Technology management professional with over fifteen years of experience leading cross-functional teams in a way that successfully supports client, team, and business objectives. An ability to analyze client needs, develop solutions that fulfill those needs, and lead teams that implement solutions within scope and budget has led to my ongoing career progression. Seeking a Project Management role where I can apply my problem solving, needs analysis, and leadership skills to the growth of a top tier organization. AREAS OF STRENGTH AND EXPERTISE
Project Management
Database Design (RDBMS)
PL/SQL
Team Leadership
Strategic Planning & Analysis
Problem Solving
Communication
English & Spanish
Fluency
PROFESSIONAL EXPERIENCE
Softek Inc. 1999 to Present
Product Development Manager 2015 to Present
Provide leadership to Customer Support, Quality Assurance, Technical Services, and Development teams with the goal of achieving team and product development goals, objectives, and milestones for the Learning Management System known as ISOtrain. Act as a knowledge resource and subject matter expert to achieve client goals and ensure that customer and employee needs are being met. Evaluate new business requirements, define system documentation, and implement solutions while maintaining existing business rules and ensuring the impact of new requirements are minimal. Provide project leadership during upgrades, new installations, and requests for services. Evaluate new personnel and business strategies. Provide PL/SQL solutions and support for company splits, mergers, and data conversions.
Key Accomplishments:
Perform as a key player in the development, maintenance, and support of new and existing applications.
Increased efficiency by conducting activity-based analyses of business processes and making recommendations based on findings.
Computer and Information System Manager 2012 to 2014 Provided leadership to the Quality, Development, and Customer Support teams on applications development, maintenance, product validations, and customers support. Acted as support for clients, providing guidance on approaches when determining solutions that fulfilled their needs. Defined specification documents for solutions when managing, converting, or segregating data for specific customer needs. Defined and scheduled project activities, led process-improvement development groups, and performed design, coding, and implementation work of the LMS.
Key Accomplishments:
Provided ongoing support to clients during product implementations, upgrades, and business changes. Technical Services & Support Manager 2011 to 2012
Managed the Development and Customer Support teams, ensuring that application changes were made according to specifications and regulations, all products were properly validated, and updates were made based on client and employee feedback. Defined the plan of activities when defining new projects. Identified process boundaries and determined opportunities to automate processes and functions. Key Accomplishments:
Developed our Customer, Technical, and Quality teams to exceed our customers’ expectations on support and services.
Recruited and mentored software development team members. Carlos Ortiz Resume, Page 2
PROFESSIONAL EXPERIENCE CONTINUED
Softek Inc. (continued)
Software Development Manager 2003 to 2011
Provided hands-on leadership to a team of eight developers with a focus on product development plans and executions, product maintenance, and updates. Defined process flows and identified the requirements for functional improvements and enhancements that made ISOtrain more competitive. Interfaced with client’s training-related products to determine and implement requirements for new and existing products. Developed design documentations including functional requirements and use cases. Designed, coded, and implemented cost- efficient automated solutions using Oracle PL/SQL processes to interface with other software applications. Provided continued education to team members in order to help them achieve personal and professional goals. Key Accomplishments:
Improved ISOtrain by developing tools for Knowledge Assessment, Document Management System Interface, Human Resources Interface, Requirements Notifications, and Report Service.
Led product redesign efforts to improve performance and interface, and to bring it to the latest .Net version.
Designed, developed, and produced the competencies evaluation process (Job Qualifications), which was successfully implemented in our LMS product and made it competitive in the pharmaceutical industry. System Analyst II 1999 to 2003
Acted as the sole systems analyst, programmer, designer, and customer support for the LMS ISOtrain version 5. Made the product compliant with the 21 CFR Part 11 for the FDA Regulations for electronic records and signatures. Included product backlog requirements to make our ISOtrain more competitive and redesigned some of the screens, PL/SQL processes, reports, and application options. Utilized programming language knowledge to perform product maintenance while it was redesigned as a web application. Led a group of five developers to create ISOtrain version 6 which includes seven languages and a self-service tool that allows for employee self- training when reading company documents.
Key Accomplishments:
Creation of ISOtrain version 5 resulted in profits that exceeded expectations, including multi-million dollar sales within the pharmaceutical industry.
Abbot Diagnostics 1997 to 1999
System Analyst
Designed and implemented computer applications for manufacturing and quality assurance purposes. Provided assistance in the definition of standard programming procedures. EDUCATION AND TRAINING
Bachelor of Science, Computer Engineering, University of Puerto Rico, Mayagüez, PR Completed 18 graduate courses for Computer Engineering & Physics, Old Dominion University, Norfolk, VA
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