Customer Service Engineer

Scott Swanson

505-***-**** Email: ******.*******@*****.***

Summary & Qualifications

** **** ***** ********** ** the manufacturing electronics industry as a team-player with the ability to work independently and possesses a technical background in electronics, testing, troubleshooting and inspecting.

Internal Auditor to ISO 9001:2015 Standards Excellent customer service skills

Organizational and time management skills Proficiency in inventory control operations

Manage day-to-day operational aspects of a project and scope Function as "Empowered Official" for ITAR purposes Work History

RIEtech Global, Albuquerque, NM 05/2016 – present

Mechanical Engineering Technician

Build mil-spec and customer specific cables. Perform in a professional and proficient manner, a combination of duties mainly related to, but not limited to, the production of standard motion control devices. Work closely with engineers on production builds/design flaws. Devise, fabricate, and assemble new or modified mechanical components for products. Discuss changes in design and method of manufacturing techniques and procedures. Set up and conduct tests of complete units. Record test procedures and results. Author and/or update work instructions for new and existing builds. Being Proactive, implemented obsolescence plan of electronic components for current BOMs. IPC-A-610 Certified Specialist 1 /17

Dornier Medtech, Kennesaw, GA

Field Service Engineer 09/2015 - 03/2016

Provide preventive and corrective maintenance as directed and required. Responsible for or assist in site installation and de- installation, including packing, unpacking and inspecting equipment. Responsible for the installation of Technical Bulletins. Perform administrative duties associated with the job, including expense reports, time cards, parts requisitions, installation reports, service reports and other reporting duties from time to time assigned. Responsible for the maintenance of assigned tools, test equipment and tech spares. Travel 50-70% with occasional overnight stay. Use good communication to describe maintenance completed, complaints and/or compliments of customers.

ARS Products, Woodstock, CT 10/2013 -0 9/2015

Quality Assurance Manager

Managed staff and assured constant quality by enforcing good manufacturing practices and validating processes. Identify potential issues and problems that could impact program performance and took proactive action to resolve issues regarding cost and schedule. Investigate and addresses customer issues regarding quality. Using "Dynolite" cameras, inspected a micro-section of a multi-layer PCB board to ensure it meets spec per the company drawing. Program PCB's (Printed Circuit Board) in Mirtec AOI (Automated Optical Inspection) equipment using XY component placement files to aid in verification of various components/values, solder and shorts on the board. Create board files to verify quality of incoming bare boards using EMMA (flying probe). Audit various departments and vendors to ensure ISO 9001:2008 policies/procedures are being adhered to. Ensure all calibrated equipment was done in a timely manner whether in house or by an outside vendor. Sat on the safety committee. Write, issue and at times answer CAR's and SCARs when needed. Take part in the MRB (Management Review Board) and MRM (Management Review Meetings) to discuss weekly products/issues and concerns with fellow management and come up with a plan of execution. Work closely with fellow staff when writing ECO's (Engineering Change Orders) to update a SOP or Work instruction when discrepancies are found. Use Enterprise Resource Planning (ERP) software for everyday transactions involving product. Pall Corporation, Putnam, CT 11/2012 - 10/2013

Production Tech

Responsible for the set-up, operation and maintenance of the production equipment. Assured the product met quality standards as per operating procedure. Produced and published work instructions in accordance with ISO 9001:2008 for operators to utilize on various production lines. Worked all aspects of the production line efficiently when producing the filter substrate. Performed mechanical and/or electrical maintenance and troubleshooting of all manufacturing equipment. Identified key areas for improvement and executed the corrective action. Executed equipment startup, equipment support and calibration. Supported Engineers in Root Cause Analysis in problem solving and troubleshooting. Worked with the engineers for upgrades/modifications to all equipment in order to maintain an

“As-New Status” (Included function and appearance). Served on safety and survey committee. As you review my resume, please note I am attempting to go green by using both sides instead of 2 pages Scott Swanson

Page 2.

RIEtech Global, Albuquerque, NM 02/2007 – 07/2012

Test Engineer, Electronics Technician Sagebrush Technology (a division of RIEtech Global) Tested software released during the product development and reported test results. Configured necessary hardware and operating environment as needed to complete assigned testing. Provided technical expertise on specific products, operating systems and specialized environments. Wrote or assisted in the development of test plans and test procedures. Completed assigned and test- related tasks. Assisted in the automation of relevant test procedures. Assisted in review of test processes as they were developed. Tested and measured finished products, components, or assemblies for functionality, operation, and accuracy to verify adherence to functional specifications. Performed preventive maintenance and calibration of equipment and systems using test instruments such as an oscilloscope, voltmeter and/or bridge. Analyzed and recorded test results and prepared written documentation. Played a role in implementing ISO 9001:2008 certification Military Service

US Army, USA/Korea 03/1994 - 04/1998

Patriot Missile Crew Member

Supervised and served as a crew member in a Patriot define unit. Drove heavy equipment, set-up and performed operator maintenance, operated truck, electrical generator and launcher. Performed logistic functions, communications procedures and vehicle operations.

US Army, USA 04/1990 – 03/1994

44th Army Band

Played saxophone, marched in military band, interpreted and played instrumental music, played in concert dance/jazz bands. Army Commendation Medal (2) Army Achievement Medals Army Lapel Button Army Good Conduct Medal National Defense Service Medal Army Service Ribbon Overseas Service Ribbon Three Wolf Quality Warrior Commendations Secret level Security Clearance in July 1994

Education

Central New Mexico Community College, Albuquerque, NM Associate of Applied Science Degree, Electronics Technology, 12/2006 GPA 3.51 Associate of Applied Science Degree, Photonics Technology, 12/2006 GPA 3.51 Phi Theta Kappa Member Most Helpful (award) Dean’s List (3) Perfect attendance (awards) Electronics Certificate 4/05 Photonics Certificate 4/06 Exceptional Performance (award)

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