Customer Service Data Entry
Resume:
MONICA KIPER
***********@*****.***
OBJECTIVE
A position as a general office clerk for a company that will provide stable employment.
SKILLS PROFILE
Ability to operate document scanners, faxes and electronic registers.
Knowledge of and experience with mailroom procedures
Good filing and organizational skills
Experience in handling confidential paperwork
10-key data entry experience
Ability to take accurate phone messages and deliver customer service
Sedona Pines Resort
Appointment setters. Phoenix, Arizona
12/2016-06/2017
Building rapport with potential guests and the drive to promote this exciting opportunity to attend a exclusive showroom while offering a complementary gift, al well being on the phone and talking to customers in a positive work environment.
Assurant Flood Solutions
Insurance clerk. Scottsdale, Arizona
06/2016-11/2016
Flood insurance. Using a software by the name of wave, pending doc's, and also Submitforate. Wave is a fix visualize of fixing number and categories. To put them in the correct order. Pending doc's are doc's that need to be to the correct status such as a endorsements, or money endorsements, cancellation, or a new company or business these pending doc's are at least 400 doc's per day. Pending doc's also runs off a program to identify what category you need to address using access flood, or flood Pro. Submitforate is just basically emails from agencies.
Gap: 08/2015-06/2016
Looking for employment
RECONTRUST/SUPPORT SPECIALIST
Mortgage Specialist L2. Chandler, Arizona
10/2014-08/2015
Processed, executed, and sent for recordation lien documents for loans that have been paid off.
Researched loan information for customers and verified documents via federal banking regulations as well as within compliance for Bank of America loan conditions.
Managed loan portfolios for Bank of America accounts and researched and verified documents were not missing correspondent information necessary for compliance, verifying signatures, and verifying lien securities and interest rates were correct.
Operated I-Portal to view or extract images.
Prepared Satisfaction of Mortgage for paid in full accounts for Consumer and Mortgage portfolios using Web Portal, RPS, and Manual to look up loans
Successfully matched checks and mail to corresponding county by compliance date.
Used Fannie Mae and Freddie Mac to understand the options available for getting help with your mortgage. Processed in and out routing, scanned, logged labels, sorted documents from non-keeper to keeper, and added images of a lien release document to send off to county.
Scanned image into system getting packages ready for the next job.
PRODOX/CUSTOMER SERVICE/OFFICE CLERK Phoenix, Arizona
05/2014-10/2014
Ability to read and write professional correspondence. Advanced problem solving skills. Experience in some sort of external customer service role a plus, but not required
Seeking dependable, detail oriented call representative to handle the coordination, and completion of legal requests for documents. A fast paced environment.
WELLS FARGO/LEGAL ORDER POSSESSING ASSISTANT Chandler, Arizona
12/2013-05/2014
Processes return mail/regular mail from related correspondence, includes opening and updating invalid and/or new forwarding information. Forwards all employer acknowledgments, hearings and miscellaneous mail to the correct workflow. Reviews and documents all employer knowledgments assigned. Manages Employer Verification List to ensure database accurately reflects employer contact information with no duplicates and unidentified employers. Completes and documents all calls on the Noble dialer system. Processes all correspondence assigned through legal Launch pad:releases, suspends, and other related letter. when requested. Completes all non compliant accounts assigned to ensure the employers are compliant with the order. Performs skip tracing activities to locate correct address and phone information of employers. Provides customer service by responding to telephone calls, voicemail, emails, and other written correspondence.
AMERICAN FAMILY INSURANCE/CUSTOMER SERVICE. Phoenix, Arizona
09/2013-12/2013
Manages administration of settlement or disposition of claims filed in the state in compliance with unfair claims practices acts and assures handling of claims in good faith. Keeps current with constantly changing internal and external insurance environment, is aware of legislative activity and court decisions which may affect claim decisions and claim handling; Develops appropriate response. Oversees compliance with insurance department regulations and correspondence. Coordinates with Planning on studies required by the insurance department Handles claim negotiations by settling and providing the best customer experience in the industry. Provides a clear explanation of the estimate to the customer, answers all questions.
RECONTRUST/SUPPORT SPECIALIST
Lien Release. Chandler, Arizona
11/2012-10/2013
Responsible for processing executing, and sending for recordation lien documents for loans that have been paid off. Responsible for in and out routing, scanning, logging labels, sorting documents from non-keeper to keeper. Scanner image into system getting packages ready for the next job.
EDUCATION 1997
Fredrick Douglas high School. New Orleans, La.
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