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Data Customer Service

Location:
Cerritos, CA
Posted:
November 08, 2017

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Resume:

Carlos A. Salazar

***** **** ******, ******** ** 90703

858-***-****

ac27kb@r.postjobfree.com

OBJECTIVE

To secure a technical position for an established and growing company at a challenging and rewarding position as a technologist, which will allow me to utilize my Information Technology skills. Seeking a position with career growth potential.

EDUCATION

DeVry University, Bachelors in Science – Computer Science

Long Beach, CA

Gahr High School, Diploma

Cerritos, CA

SKILLS

Working with SQL Databases.

Integrated reporting using Crystal Reports (2 years)

Imported data using RETS, NET, XML into SQL

Real Estate / Multiple Listing Service (MLS) Data Importing into SQL

ColdFusion, Command Line (DOS), VB Scripting, Web Services, HTML

Proficient using MS Office (10+ years)

Excellent Communication (Verbal & Written)

Able to work with minimum supervision

Fast Learner

Well Experienced in Pervasive/Actian Data Integrator and Big Data

EXPERIENCE

Assistant Manager / Bartender, Torch Room Lounge, Norwalk, CA

October 2016 – Present

Greet guests, serve orders, maintain clean & healthy environment.

Maintain working internet for guests.

Making sure that current and all sports available to view for guests.

Great Customer Service.

Senior ETL Engineer, Real Estate Digital, Aliso Viejo, CA

June 2010 – January 2015

Translate, Normalize & Map Raw Real Estate Listing Data into the Data Aggregation Database, using Pervasive Map Designer (AKA Data Junction).

Write & Maintained Internal Command Line Scripts. Which moved Data through File System.

Write Scripts to automatically manipulate the Data into its Final Format & Location.

Perform Quality Reviews & Improvements on Existing Feeds.

Perform Maintenance on Data Issues caused by Schema Changes.

Review & Resolve Customer Complaints relating to Listing Data/Photos.

Worked closely with Account Reps and Clients to resolve various data issues.

Integrated “Back-End” Legacy systems to successfully aggregate MLS data using alternative ETL methods and tools, providing continuous results from the standpoint of both internal and external clients and applications.

Responsible for the maintenance of 300+ MLS feeds/ETL processes, guaranteeing correct functionality and data integrity by: proactively troubleshooting issues, providing essential support to internal/external clients/users.

Trained all new ETL Engineers (roughly 12) with in-house applications, processes and learning DB Schema.

Provided mentorship to all ETL Engineers (Entire DAGG Department) on a constant basis, ensuring real knowledge transferrable and measureable progress.

Assisted upper management in hiring process on new ETL Engineers.

Test, advise, and recommended improvements on experimental system enhancement projects with Lead Developer and DBA.

Was the “Go To” person for all custom mappings; various maps to meet both internal/external client’s needs along with being the last level of support escalation.

Was the “Go To” person for all departments (Contracts, Sales, Development, Q & A, Data Aggregation aka DAGG) including department heads for any questions, issues, concerns they had regarding any specific situation that dealt with mappings or data.

Filled in as Lead ETL when supervisor was out of the office; absorbing all duties including assigning support tickets, new and existing projects, and mappings to a team of nine ETL Engineers.

Regularly maintain maps and monitored for schema changes.

Director of Data Processing, West Coast Property Consultants, San Diego, CA

September 2001 - June 2009

Managed all 3rd Party Inspection Services Data via Aggregating Data using SQL Replication. Data was inputted via VB Application called VCRemote designed by Development Department.

Managed Inspection Reports (Crystal Reports), jpg Photos attached/linked to Inspection Data. Data being updated 24:7. Clients consist of Super Intendants, Construction builders ie: KB Homes, DR Horton, Lennar; along several other that were able to view data and upload their Reports/Photos via our website VirtualConstruction.net

Reported directly to the Chief Technology Officer.

Helped design/develop complete system process VB, WEB, & Mobile applications.

Setup entire networking systems including email server in all office locations (CA, NV, AZ, CO)

On call support 24:7 for both internal (roughly 100 inspectors) & external clients.

Setup hardware/software/networking at all Inspectors/employees home, personal office locations (CA, NV, AZ, CO, FL, NM, SC).

Trained all Inspectors with hardware and software applications. Training sessions were twice a week from up to five hours in length in remote offices.

Designed Training Manual for all employees to use based strictly upon our in-house applications. Ended up volunteering and becoming Training Manager.

Using VB.Net, Web Services, SQL, and MS Access, designed a data collection system for employees to enter data and photos in the field and upload information to office(s).

Examined and modified the workflow for better efficiency.

Supervised clerical assistants.

Supervised/Managed HelpDesk Department (3 am – 10 pm)

Implemented Call Center for HelpDesk called DCD Tracker.

Was the “Go To” person for all hardware/software questions/concerns including CEO.

Heavy use of SQL and some VB.NET Programming.

Named First Employee of Year (2004).

REFRENCES

Available upon request.



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