Customer Service Representative

LAMARIO CARTER

*** **** ****** **: 276-***-****

Martinsville, VA 24112 **********@*****.***

PROFESSIONAL SUMMARY

Responsible customer service professional with over ten years experience in Quality Assurance and

Material Handling. Passionate and motivated, with a drive for excellence.

SKILLS

Customer and Personal Service Excellent Communications Skills

OSHA Certified MS Office Suite

EXPERIENCE

Quality Resource Auditor May 2010-Present

Hanes Brand Inc. Martinsville, VA

Perform visual inspections of finished products.

Conduct routine and non-routine analysis of in-process materials, raw materials, and finished

goods.

Monitor inventory inaccuracy recalls.

Operate forklift equipment.

Customer Service Representative Oct 2008-Dec 2009

GSI Commerce Martinsville, VA

Conferred with customers by telephone to provide information about products or services,

take and enter orders, cancel accounts, and obtain details of complaints.

Collected payments on customer accounts.

Processed fraudulent account claims.

Handled customer web-based troubleshooting issues.

Material Handler Jun 2007-Aug 2007

Gildan Ridgeway, VA

Prepared materials for shipping by weighing, packaging, and stamping.

Operated material handling equipment such as forklifts, pallet jacks, hand trucks and dollies

to move stock and reorganize storage.

Participated in routing, counting, and inspecting items while loading and unloading trucks.

Campus Security Sep 2005-Mar 2007

Virginia Commonwealth University Richmond, VA

Monitored and authorized entrance and departure of students, visitors, and other persons to

guard against theft and maintain security of premises.

Installed and monitored all campus network security programs.

Inspected and adjusted security systems, equipment, and machinery to ensure operational use

and to detect evidence of tampering.

EDUCATION

Bachelor of Arts: History/Political Science May 2008

Virginia Union University Richmond, VA

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