Stephen Payne

**** *. ********** **. *******, IN. 46350

219-***-****

ac27h5@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Summary

I am very precise with my work, and take no short cuts. I strive for excellence and first contact resolutions. I am an organized individual that will go the 110% to assist a customer in need.

Highlights/Skills:

Call Center multitasking with emails, chats, & phone calls.

High customer service standards

Dedicated to process improvement (examples can be provided)

Troubleshooting skills

Proficient with Microsoft Office Suite (Work, Excel, Powerpoint, Outlook, ETC.)

Proficient with PC, MAC, and Linux

Intermediate knowledge with programming languages: C#, C++

Beginner knowledge with programming languages: Java, HTML

Knowledge with ADP, Remedy, and other call center tools.

Employment

Telenetwork, Austin, TX

Oct 2010 – Aug 2012

MSR L1

Phone calls, emails, and chats taken on a daily basis. During this time I was able to improve on my customer service responsibilities. My responsibilities included providing assistance to the following providers:

- Texas.gov

- AT&T

- PRBuilder

- SOA

- IATA

- DPS Direct

Telenetwork, Austin, TX

Aug 2012–Oct 2014

MSR L1

Took phone calls for additional providers when switching to night shift for company needs. Added additional support for the following providers:

- MARC

- ATC

- Compwest

- Mitsui

- Laclede Gas

- AWG Wifi Support

Note: (All abbreviations can be explained if needed.)

Support.com, Redwood City, CA

Wireless Gateway Support

Assisted customers from Comcast with various wireless issues.

Connected cx with resolutions to issues that were beyond our scope of support so that they can get their issues resolved if it was not related to wireless.

Mar 2015 – May 2016

Education

Gonzales High School, Gonzales, TX

2000-2004

References Furnished Upon Request

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