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Customer Service Assistant

Location:
Nashua, NH
Posted:
November 08, 2017

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Resume:

Judiann Myers

Nashua, NH *****

ac27ga@r.postjobfree.com

347-***-****

Administrative/Customer service Rep +10 years of experience in the corporate and Hospitality environment. Outgoing and detailed oriented, I am a proficient at building and maintaining a professional relationship. Nursing Assistant +8 years of experience in the healthcare and nursing field Hospitals and Assisted Living Environment doing various task from Customer service to giving care to patients and recording and observation roles. I have Certification in Administration and Tourism Hospitality and License Nurse Assistant. I am currently pursuing my Bachelor’s Degree in Business Administration at the SNHU.

Authorized to work in the US for any employer.

Work Experience

Patient Registration Representative

Southern New Hampshire Medical Center - Nashua, NH

August 2017 to October 2017

Was Per Diem position registering patients in the Emergency Department and answering telephone, inputting patient’s information in the computer, and updating patient’s information.

Nursing Assistant

LNA - Nashua, NH

October 2016 to April 2017

Nashua, NH

October 2016 to April 2017

I am a LNA I am also a preceptor that train new staff, I am also experience in the administrative field

Nurse’s Assistant

South Nassau Communities Hospital - Rockville Centre, NY

November 2015 to August 2016

Responsibilities

Assist the RN with patients Logging and Documenting Patients information to the EMR computer system, also patient observation, answer and transferring telephone calls to appropriate department and greeting visitors etc.

Computer skills, Customer service skill, Telephone Ethics.

Certified Nursing Assistant, medication Technician

CNA - Oyster Bay, NY

November 2013 to November 2015

Responsibilities

Assist patient with medications, log information for patient supervise staff on duty

Accomplishments

Skills Used

Telephone ethics, supervisor skills computer duties and patient care

Private Aide

Ideal Home Care

October 2012 to March 2014 Patient was well tended to, family members was satisfied with my service

Responsibilities

Medication reminder, Assist with Daily Living, exercise, prepare meals, assist with shower Working with Parkinson's and Stroke patient etc.

Accomplishments

Gain more experience working with different patients.

Certified Nursing Assistant

CNA - Uniondale, NY 2014 to January 2014

Responsibilities

Doing showers, feeding using the Hayloft, taking orders from the charge Nurse

Accomplishments

Learning to work different unit

Skills Used

Good body mechanics, working with Alzheimer's patients, administrative work, team work etc.

Front Desk Manager

Stonehenge Inn &Spa - Tyngsboro, MA October 2007 to January 2009

Responsibilities

Training new workers, doing marketing to help promote various packages and products and services, attending meetings, doing inventory for mini bars and Housekeeping, doing reservations working with the Hotel Q system and doing filing in the office.

Accomplishments: Making Company’s Goal in sales for reservations, Containing monthly budgets for department

Front Desk Manager/Receptionist

La Kaisers Resort - Negril Jamaica

June 2005 to October 2007

Customer Service, Reservations, Check in Guest, check out Guest, Rooms Inspection, Training new staff, Monthly Meetings, Marketing, Computer Programs using Excel, Words and PowerPoint.

Gift Shop Manager

RUI Tropical Bay - Negril Jamaica

August 2004 to September 2005

Managing Store, Delegate restock jobs to staff, creating promotions for the store, Staff Scheduling, Monthly Inventory, Ordering Stock for Store, Monthly Meetings with Staff, Cashier Registry, Computer Programs using Excel Spread Sheet for payroll, PowerPoint and Microsoft Words.

Front Desk Receptionist Supervisor

Travelers Beach Resort - Westmoreland JA

June 2000 to August 2004

Customer Service, Making Reservations for Guest, Rooms Inspections, Marketing strategies on down time doing promotional packages, Training new staff on Hotel Q Microsoft and doing scheduling for staff, Monthly Revenue

Forecast, Attending Monthly Meetings for Company, Travel to other Caribbean’s Conferences for Networking

Education

Bachelor's in Business Administration

Southern New Hampshire University - Nashua, NH

July 2017 to May 2019

New York institute of medical careers - Queens, NY

2015 to 2015

Certification in Tourism and Hospitality Education

Tourism Education Institute - Westmoreland

September 2000 to July 2001

Certification Course in Ticketing and Reservation Communication

Columbus Travel Training - Montego Bay January 1999 to July 2000

Diploma in Business Communication, and Tourism

Grange Hill High School - Westmoreland

September 1991 to July 1997

Skills

Communications, Computer Programs, Words, Excel, PowerPoint etc. Telephone Switch board, Customer Service, and a great team leader (10+ years)

Additional Information



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