Customer Service Assistant
Resume:
Judiann Myers
Nashua, NH *****
*********@*******.***
Administrative/Customer service Rep +10 years of experience in the corporate and Hospitality environment. Outgoing and detailed oriented, I am a proficient at building and maintaining a professional relationship. Nursing Assistant +8 years of experience in the healthcare and nursing field Hospitals and Assisted Living Environment doing various task from Customer service to giving care to patients and recording and observation roles. I have Certification in Administration and Tourism Hospitality and License Nurse Assistant. I am currently pursuing my Bachelor’s Degree in Business Administration at the SNHU.
Authorized to work in the US for any employer.
Work Experience
Patient Registration Representative
Southern New Hampshire Medical Center - Nashua, NH
August 2017 to October 2017
Was Per Diem position registering patients in the Emergency Department and answering telephone, inputting patient’s information in the computer, and updating patient’s information.
Nursing Assistant
LNA - Nashua, NH
October 2016 to April 2017
Nashua, NH
October 2016 to April 2017
I am a LNA I am also a preceptor that train new staff, I am also experience in the administrative field
Nurse’s Assistant
South Nassau Communities Hospital - Rockville Centre, NY
November 2015 to August 2016
Responsibilities
Assist the RN with patients Logging and Documenting Patients information to the EMR computer system, also patient observation, answer and transferring telephone calls to appropriate department and greeting visitors etc.
Computer skills, Customer service skill, Telephone Ethics.
Certified Nursing Assistant, medication Technician
CNA - Oyster Bay, NY
November 2013 to November 2015
Responsibilities
Assist patient with medications, log information for patient supervise staff on duty
Accomplishments
Skills Used
Telephone ethics, supervisor skills computer duties and patient care
Private Aide
Ideal Home Care
October 2012 to March 2014 Patient was well tended to, family members was satisfied with my service
Responsibilities
Medication reminder, Assist with Daily Living, exercise, prepare meals, assist with shower Working with Parkinson's and Stroke patient etc.
Accomplishments
Gain more experience working with different patients.
Certified Nursing Assistant
CNA - Uniondale, NY 2014 to January 2014
Responsibilities
Doing showers, feeding using the Hayloft, taking orders from the charge Nurse
Accomplishments
Learning to work different unit
Skills Used
Good body mechanics, working with Alzheimer's patients, administrative work, team work etc.
Front Desk Manager
Stonehenge Inn &Spa - Tyngsboro, MA October 2007 to January 2009
Responsibilities
Training new workers, doing marketing to help promote various packages and products and services, attending meetings, doing inventory for mini bars and Housekeeping, doing reservations working with the Hotel Q system and doing filing in the office.
Accomplishments: Making Company’s Goal in sales for reservations, Containing monthly budgets for department
Front Desk Manager/Receptionist
La Kaisers Resort - Negril Jamaica
June 2005 to October 2007
Customer Service, Reservations, Check in Guest, check out Guest, Rooms Inspection, Training new staff, Monthly Meetings, Marketing, Computer Programs using Excel, Words and PowerPoint.
Gift Shop Manager
RUI Tropical Bay - Negril Jamaica
August 2004 to September 2005
Managing Store, Delegate restock jobs to staff, creating promotions for the store, Staff Scheduling, Monthly Inventory, Ordering Stock for Store, Monthly Meetings with Staff, Cashier Registry, Computer Programs using Excel Spread Sheet for payroll, PowerPoint and Microsoft Words.
Front Desk Receptionist Supervisor
Travelers Beach Resort - Westmoreland JA
June 2000 to August 2004
Customer Service, Making Reservations for Guest, Rooms Inspections, Marketing strategies on down time doing promotional packages, Training new staff on Hotel Q Microsoft and doing scheduling for staff, Monthly Revenue
Forecast, Attending Monthly Meetings for Company, Travel to other Caribbean’s Conferences for Networking
Education
Bachelor's in Business Administration
Southern New Hampshire University - Nashua, NH
July 2017 to May 2019
New York institute of medical careers - Queens, NY
2015 to 2015
Certification in Tourism and Hospitality Education
Tourism Education Institute - Westmoreland
September 2000 to July 2001
Certification Course in Ticketing and Reservation Communication
Columbus Travel Training - Montego Bay January 1999 to July 2000
Diploma in Business Communication, and Tourism
Grange Hill High School - Westmoreland
September 1991 to July 1997
Skills
Communications, Computer Programs, Words, Excel, PowerPoint etc. Telephone Switch board, Customer Service, and a great team leader (10+ years)
Additional Information
Contact this candidate