QUALIFICATIONS SUMMARY

Supervised teams to achieve business performance objectives and exceed internal and external expectations.

Implemented processes, procedures and resources to monitor, evaluate and deliver results.

Participated in cross-functional meetings to understand and respond to ongoing internal and external needs.

Conducted data collection, synthesis and interpretation to report accurate and actionable metrics.

Served as a liaison between division stakeholders, functional teams and customer.

Managed vendor and partner relations.

Acquired increased responsibilities for exceeding performance objectives and customer satisfaction levels.

PROFESSIONAL EXPERIENCE

NRG Energy, Analyst, Business Solutions 03/14 – 9/17

Managed the sales process inclusive of ensuring completion and accuracy of contracts and customer documentation.

Provided pricing for commercial and industrial customers through brokers and strategic partners.

Trained new hires to perform sales support responsibilities.

Worked with the Account Management team to improve processes and resolve issues.

Processed and executed contract implementation, amendments, renewals and extensions.

Managed broker and consulting firm relationships.

NRG Energy, Sales Support Supervisor, Mid Markets, ERCOT and Northeast Markets 05/11 – 03/14

Managed sales support analysts to ensure timely and accurate pricing and contracting deliverables.

Established operational performance metrics for deliverables and monitored team’s performance.

Tracked and logged all pricing requests to establish, monitor and measure SLA performance.

Provided team training to increase performance results, address pricing and contract needs.

Developed, implemented and maintained methods for tracking, analyzing and preparing management report analytics.

Prepared visuals documents required for reporting, analysis, documentation and presentations.

Collaborate with internal functional groups to improve processes, product offerings, and Channel Partners’ ease of doing business.

Reliant Energy, Marketing Coordinator/Senior Marketing Coordinator 08/04 – 05/11

Conducted time administration and expense report processing for internal sales team.

Supported campaign development and executed launches.

Created training documents for new campaigns.

Served as Mid Markets contract process lead managing custom project pricing, issue management and training.

Led Mid Markets contract validation process for internal and external D2D contracts.

Assisted with vendor, builder multi-family, SMB consultants profile pricing requests.

Worked with commercial, operations and account management teams to resolve customer issues.

Reviewed, validated, calculated and processed sales commission payouts. .

Randstad US Staffing and Recruiting, Telesales/Appointment Setting 01/04 – 07/04

Established new business opportunities to grow revenue and clients through outbound calling activities.

Qualified prospects and leads to build opportunities in the sales cycle.

Conducted heavy outbound cold calling pursuing prospective clients.

Planned and organized time effectively to optimize outbound prospect calls.

EDUCATION

University of North Texas, Denton, Texas Coursework in Finance and Business

Southwest Texas State University, San Marcos, Texas Coursework in Business and Marketing

SALES SOFTWARE EXPERIENCE

Microsoft Office Suite

Siebel

SAP

Salesforce.com

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