Manager Project

Ramakrishna M E-mail:*******@*********.***

Mobile: 732-***-****

EXPERIENCE SUMMARY

Seasoned professional, with outstanding project planning, requirements gathering, client interactions, developing end-end solutions with nearly 10+ years of Fortune 500 architectural, planning, design and technical experience seeks a responsible career opportunity in which I can successfully utilize my technical and managerial skills towards the set objectives with exceptional organizational ability and communication skills.

Full Enterprise Management Systems (EMS) project management and project life cycle experience including technical and functional expertise.

• IT Service Management (ITSM) based on ITIL best practices

• Extensively involved in gathering requirements, analysis, design of NMS & IBM Tivoli suite of products and to provide accurate reporting and information regarding the ongoing projects and initiatives.

• Experienced in coordinating, negotiating and motivating clients and off-shore resources in support of timeline and IT project deliverables.

• Involved in initial planning, designing and assessment meetings and to collect customer requirements, technical, infrastructure details about integration tools and utilities required for implementation and development.

• Understand and document the processes and procedures for deployment, Study customer systems, applications and network.

• Experience in following and developing the best practices for IBM Tivoli/Netcool and Network Management System product implementations.

• Experience in monitoring business critical applications, databases, network, processes, services, log files, syslog messages etc.

• Understand and document the processes and procedures for deployment, Study customer systems, applications and network.

• Work with application owners, infrastructure support groups and ancillary operational units to define systems management requirements.

• Collaborate with vendors and help resolve issues.

• Integrate with various element management systems.

Professional Certification

IBM Certified Deployment Professional -Tivoli Netcool Core V2.0 (SR2904364)

Software Skills

Tivoli Products

Tivoli Netcool/Omnibus 7.1, 7.2&7.3, 7.4, 8.1 Netcool/Impact 4.2, 5.1, 6.1, &7.1 Netcool/Webtop 2.0 & 2.1, Netcool/SSM 3.2 & 4.0, Netcool Gateways, Mttrapd & Syslog probes. IBM Tivoli Monitoring V6.x, IBM Tivoli Network Management, ITCAM for RT,ITCAM for Applications, ITCAM for DATABASES

Tools & Utilities

SSH, Ethereal, Netcool IDE, MIB2Rules, MIB Browser, Trapgen.

Operating Systems

Windows NT/XP, UNIX, RHEL 4/5, Solaris 8/9/10

Languages

C, Perl, Shell

Testing Tools

HP Mercury Quality Centre

Code Management Tool

CA Harvest.

Professional Summary:

Windstream Communications Inc Oct 2016 to May 2017

Greenville, SC

Job Profile: NMS Architect/Engineer

Project: Enterprise Data Center

Tools/Products : IBM Tivoli Netcool Omnibus, IBM Tivoli WebGUI, IBM Tivoli Nectool JazzSM, IBM Tivoli Netcool Omnibus Probes, Gateways, Proxy Servers, Netcool WebGUI, Netcol/Impact, 5ESS, TL1, EagleSTP,Nortel eai, STDIN, Socket Probe, Ping Probe, Nortel PDS, Nortel DMS 100 Probes.

• Integration of Windstream NMS with Windstream Networks NMS systems. Alarm reduction and alarm enrichment.

• Maintained 0% downtime of NMS systems since started working with Windstream and maintained high availability of systems 24x7 even during super storm Sandy

• Developed rules that helped reduce alarm volume by 35% in Netcool. Received appreciation and accolades from top management

• Developed custom rules to process Zabbix alarms in Netcool

• Integration of Netcool with CRM ticketing system using Netcool/Impact

• Designed and implemented of MoM (Manager of Managers) solution to monitor alarms from different systems (as part of Windstream Integration)

• Single point of contact for all NMS related issues monitoring over 100k infrastructure devices (adding 50+ devices to monitoring) every week.

• Designed and implemented solution for smooth transition and integration of Windstream NMS with Windstream NMS with no loss of alarms/data during or after transition

• Developed tools/triggers and tables help assist facilities/NOC/engineering teams

• Configured and setup email notifications for different internal teams across organization

• Installed and configured 5ESS, EagleSTP, Nortel eai, STDIN, Socket, Ping, Nortel PDS, Nortel DMS 100 .tl1 probes to Migrate UGEV devices to Windstream Netcool Infrastructure.

• Involved in regular meetings with NOC and help them improve operational efficiency using NMS tools

• Worked on upgrading Netcool systems with latest patches and APARs as per IBM recommendations

• Closely worked with IBM and vendors to resolve production and development environment issues

IBM September 2015 to August 2016

Bangalore, India

Job Profile: Subject Matter Expert

Project: Enterprise Data Center

Roles and Responsibilities:

• Analysis, design, implementation and configuring of Netcool v8.1 and Tivoli products like IBM Tivoli Monitoring 6.3, IBM Tivoli Composite Application Manager for Response Time, IBM Tivoli Composite Application Manager for J2EE, IBM Tivoli Composite Application Manager for Websphere, Netcool/Omnibus, Netcool/Webtop, Netcool/Impact,,ITNM.

• Integrated Netcool Impact with the Enterprise Wizard help desk software

• Developing Rules for Mttrapd, Syslog, SSM and ISM probes

• Configuring probes to send events to Netcool/Omnibus

• Writing automations and triggers in Omnibus

• Writing event enrichment, trouble ticketing policies in Impact

• Configure alerting system to send emails on critical events

• Deploying ITM Agents to monitor the Servers, Applications, Databases and Services etc.

• Discovered devices using SNMP V3/V2/V1 and configured Precision monitoring rules, RCA rules, and modified AOC classes to discover additional details like if alias, vlan number, interface descriptions, Cabletron switches etc., modified gateway mapping for event enrichment.

Capgemini August 2012 to August 2015

Bangalore, India

Job Profile: Senior Consultant.

Project: Enterprise Data Center

Tools/Products : Netcool Omnibus, Netcool WebTop, Netcool ISM, Impact, ITM, Daily Health Check Report tool, Toad, Squirrel SQL

Administration, Development Netcool and ITM Environment.

Integrated CA Spectrum using CORBA probe

Integrated International Mainframe (T-Plex,N-Plex) systems using EIF Probe.

Integrated ISERIES, Teradata, HP P2000 Storage works, NetApp, Hitachi, HP Insight Manager, SAP Solution Manager, SAP Backup Failures, SAP Database Failures, and Approva/BizRights Failures.

Integrated Oracle Database using Oracle Gateway for historical database

Installation and configuring of OS.

Handling decommissioning requests for agents in ITM 5 and ITM 6 environment.

Creating Incidents, Services Request, Problem Request, Change in ISM Tool.

Resolving the problems before the SLA breach.

Preparing offline agent report.

Performing daily health checks, ensuring all infrastructure servers will be up and running and with all required services and agents configured.

Upgrade ITM environment from 6.3.2 to 6.3.4

Upgraded all the Base agents (around 5000) to ITM6.3.0 FP 4.

Implemented Monitoring Agent for Oracle Database Extended (06.31.02.00) in the environment.

Adding and configuring new agents in ITM (6.3.4)

Creating and modifying situations and defining thresholds for situations, such as CPU Utilization and configuration of ticketing rules according to standard and project

requirement.

Created correlated situations in ITM (6.3.4)

Performing daily health checks, ensuring all infrastructure servers up and running.

Creating situations according to requirements

Handling service requests, incidents tickets

Developing Perl scripts in the Environment for custom monitoring.

Troubleshooting to fix the Omnibus issues, probe issues.

Have experience on Mttrapd, Syslog, Tec_odbc and Ping probes ...etc.

Have created DNS, FTP and HTTP monitors using Netcool ISM.

Worked on Impact Correlation Policies.

CGI Information Systmes Oct 2010 to May 2012

Bangalore, India

Job Profile: Senior Netcool Developer.

Project: Telecom Domain

IBM Tivoli Products : Netcool/Omnibus 7.3, Mttrapd Probe, Alcatel 5620 SAM probe, Netcool/Bi-directional Gateway and Uni-directional Gateway, Oracle Gateway, NCKL 1.0, WebTop 2.0, IMPACT v5.1, SSM 4.0. TimelessMind is used for Trouble Ticketing.

Roles and Responsibilities

Developing rules for MTTrapd and Alcatel Lucent 5620 SAM probes.

Creating ObjectServer Automations, tools, menus.

Creating custom tools for WebTop SQL and CGI tools.

Worked on Impact policies for Correlation and XnY policies

Worked on Impact policies for Ticketing and Inventory systems using Impact/Web Services and Impact/ Stored Procedure calls.

Preparing System Design Specifications which includes flow charts and Algorithms.

Preparing Release Notes/MOP for Netcool project releases.

Code Management tasks like creating packages for every single release per development and System Integration Test Environments using CA Harvest tool.

Providing Post-Installation Support.

Tech Mahindra Pvt ltd., March 2009 to september 2010

Bangalore, India

Job Profile: Netcool Developer.

Project: NGSM

Roles and Responsibilities

Designed and implemented C.ATA device Rules as per Business Requirements.

Involved in Product Test for NGSM PH2 which involves of writing test cases and execution as per Business and Functional Requirements.

Involved in Assembly Test for NGSM PH2 Architecture changes which involves of writing test cases as per Business and Functional Requirements and execution of test cases

Supporting Assembly Test and End – to – End environments for all releases.

Wrote custom tools for WebTop and Object server as per customer requirement.

i3 Software Pvt Ltd., Feb 2007 to Feb 2009 Hyderabad, India.

Job Profile: Systems Engineer

Projects:

Client: CondeNast Publication Group, Wilmington, DE

Environment: Netcool/Omnibus 7.1, Netcool/ISM2.4, Netcool/Reporter2.1 (Upgraded to 2.2), Netcool/Webtop2.0, NCKL-1.2, Netcool/RAD 3.0 on GUI Foundation.

Installed Object server, ISM, Webtop, RAD, Security Manager and GUI Foundation.

Developed rules for different applications like Gomez, Mazu Profiler, NetBotz, Solarwinds, F5 Load Balancers, Citrix, Hitachi, Foglight, etc.

Deployed and configured 200 SSM agents remotely via ITM Package

Created and managed Webtop Filters, Views and Entities, Users, Maps

Designed and configured Active Event list ( AEL) Light weight Event List ( LEL) using Entities and filters

Developed custom rules for Syslog and MTTrapd probe and included in NCKL

Installed, configured, maintained and administered flex licensing server.

Installed and configured ICMP, HTTP monitors in Netcool/ISM 2.4.

Installed and configured Netcool Front-End in Webtop and developed custom screens.

Client: Mylan Laboratories Inc., West Virginia

Installed Object server, IBM Tivol Network Manager Webtop, Security Manager and GUI Foundation on Solaris operating System

Developed rules for different applications like NetBotz, Solarwinds, ITM Agents Foglight, etc.

Created and managed Webtop Filters, Views and Entities, Users, Maps, Network views, etc.

Designed and configured Active Event list ( AEL) Light weight Event List ( LEL) using Entities and filters

Developed tools to open local Putty Tool, change maintenance mode to devices, etc.

Developed custom rules for Syslog, EIF and MTTrapd probe and included in NCKL

Installed, configured, maintained and administered flex licensing server.

Creates users, set permissions to users, assigning views and privileges

Configuring historical data archiving

ACADEMICS

M.Sc in Computer Science from Madras University, Chennai, Tamilnadu, India.

B.Sc in computer Science from Nagarjuna University, Guntur, Andhra Pradesh.

Diploma in System Programming, Hyderabad.

Contact this candidate