Customer Service Technician

Ryan Jermal Madden

**** ********* ******, *******, ** 38141

Phone: 901-***-**** E-mail: ****************@*****.*** OBJECTIVE

To obtain an entry-level position as computer service technician that will allow me the opportunity to use my skills and training as a Computer Service Technician and Customer Service Representative.

SUMMARY OF SKILLS

Computer and Electronics; Telecommunication, Installation; Equipment Maintenance, Trouble Shooting and Repair experience

Excellent customer service background to include exceptional communication organizational and problem-solving skills

Effective team player

EDUCATION

Tennessee State University 2006 - 2008

Nashville, TN

High School Diploma 2006

Germantown High School, Germantown, TN

PROFESSIONAL EXPERIENCE

Apple Repair Tech Mar 2014 – Present

Flextronics, Memphis, TN

Troubleshoot and repair Apple MacBooks in a timely manner with quality by disassembling and replacing hardware (e.g: Motherboards, LCDs, Hard Drives)

Supply work and support to fellow coworkers

Install and update iOS software

Run graphics and stress testing to ensure optimal performance Silk Screener Nov 2010 - Mar 2014

MCR Safety, Memphis, TN

Print logos of various companies onto safety equipment and ship them

Ensure a safe work environment for myself and other employees

Make sure work orders are processed in a timely manner Service Technician Mar 2010 - Oct 2010

Dr. Benjamin L. Hooks Job Corps Center, Memphis, TN

Answered phones and greeted customers

Provided customer service – Help Desk

Troubleshoot and repair hardware on laptops and PC’S

Familiar with Windows XP/7/8/10

Install, configure, optimize, and upgrade Networks, using fundamental principles

Experience securing networks from viruses and spyware

Understanding of security measure when working with wireless security; BIOS setting; Smart Cards; and some biometrics

Experience installing, configuring, and upgrading printers; including wireless

Hardware and Operating System installation

Programming and Coding.

Cashier Sep 2010 - Nov 2010

Tropical Smoothie Café, Memphis, TN

Provide friendly customer service

Take orders using suggestive sales techniques

Collect money and maintain balanced cash register

Prep food items for service

Prepare foods using safe food handling procedures

Wash dishes, pots, pans, cutting boards, ovens, and microwaves

Maintain a clean, safe working environment for customers and staff Sales Associate Aug 2008 - Feb 2009

JC Penney, Memphis, TN

Collect money and maintain a balanced cash register

Unloading and stocking merchandise for sale

Maintain a clean and safe working environment for customers and staff

Provide friendly customer service

Attendant Nov 2007 – Jan 2008

Gaylord Opryland, Nashville, TN

Guide hotel quests through ICE exhibit

Ensuring the safety of hotel guests

Provided clothing for hotel guests entering ICE exhibit Maintenance Staff Jun 2007- Aug 2007

University of Memphis, Memphis, TN

Complete work orders regarding dormitories

Painting the dormitories and repairing walls

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