Shayla Hooks

Maitland, FL

407-***-****

ac279y@r.postjobfree.com

SUMMARY:

Effective written and verbal communication skills, multi-task oriented, known for establishing and

maintaining positive employee and customer interactions

SKILLS:

Type 55 WPM Excellent written and communication skills

Proficient in Microsoft Office Suite Professional Customer Service

Experience

Medical Terminology 12K Data Entry

EMPLOYMENT:

Combined Insurance Maitland, FL 02-2015-current

Licensed Insurance Agent

Door to door sales, of Critical Illness Plans, Sick Pay Plans, Accident Plans, Cancer Policies, and Whole Life

Insurance Policies, pay 100% commissions, enroll customers on company provided IPAD and collect

payment with credit card scanner.

CenturyLink Maitland, FL 08-201*-**-****

Customer Service Representative

Responsibilities included: promptly answering incoming customer sales and service calls, entering customer

demographics, scheduling appointments, resolving customer complaints, and processing payments.

Connextions Orlando, FL 02-2010- 08-2013

Licensed Insurance Agent

Call center environment, answer all incoming calls, assist customers with questions about Medicare, locate

doctors for plans, prescription drug coverage, etc, conduct telephonic enrollments into Health plan

Embarq Altamonte Springs, FL 02-200*-**-****

Customer Service Representative

Responsibilities included: promptly answering incoming customer sales and service calls, entering customer

demographics, scheduling appointments, resolving customer complaints, and processing payments.

American Ambulance Orlando, FL 01-200*-**-****

Data Entry Clerk

Responsibilities included: entering patient demographics, health insurance verification, scheduling patient

pickup, and utilizing the ICD-9 CPT coding.

Adelphia Orlando, FL 01-200*-**-****

In-Bound Customer Service Representative

Responsibilities included: answering incoming sales and service calls, and handling customer inquiries and

complaints.

Pulmo Dose Orlando, FL 10-200*-**-****

Medical Billing Clerk

Responsibilities included: entering Medicare claims, health insurance verification, and verification of all data

entry into company database.

EDUCATION:

0240 Health Insurance License Florida Chief Financial Services 2012

Seminole State College Lake Mary, FL 2010-2012

AA Degree (Major in Psychology)

Certified in Ethics by US Government National Institutes of Health Sept 2008

BOCES Rochester, NY 2001-2001

Certificate in Information Technology

Seminole High School Sanford, FL 1995-1999

High School Diploma

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