Christina F uentes

818-***-****

ac273x@r.postjobfree.com

(Local t o L ancaster/ P almdale, C A a nd a vailable f or i n-person/phone i nterview i mmediately) Objective:

Seeking a p osition t hat w ill b enefit f rom m y c ustomer s ervice a nd s ales e xperience, p ositive i nteraction s kills a nd contribute m y y ears o f e xtensive k nowledge a nd s kills t o p rovide a nd o ver e xceed c ustomer s atisfaction. Background S ummary:

Highly s killed a nd p roficient i n c onducting e xcellent c ustomer s ervice i n a f ast-paced e nvironment. I a m a p oint o f c ontact to r esolve e scalated i ssues w ith c ustomers a nd o ther d epartments. P rovide p rompt a nd a ccurate s ervice, w hich i n t urn creates c ustomer l oyalty a nd o verall s atisfaction. A bility t o l ead, o rganize a t eam’s w orkflow w hile a lso w orking independently t o e nsure p roductivity i s m et. T horoughly c an e xplain a nd p rovide d etail i nformation t o i nsurance c arriers o r customer’s r egarding, b illing, u nit p ricing, p roduct i nformation, a nd s hipment s cheduling. B uild a nd m aintain b usiness relationships w ith c ustomers a nd i nsurance c arriers. P ossess s trong w ritten a nd v erbal c ommunication s kills; a s w ell a s the a bility t o m ultitask w hile s peaking w ith c ustomers c an p erform v arious f unctions. K nowledgeable i n H ealth I nsurance coverage, I nsurance V erification a s w ell a s s peaking w ith I nsurance C arriers a nd C ustomers o n g eneral a s w ell a s escalated l evels, r esolve c omplaint’s, a ssists c ustomers u ntil c omplete s atisfaction, w ith t he o verall g oal t o e nsure t he e nd result i s a lways p ositive a nd e xceeds c ustomer s atisfaction. E xcellent s kill i n p erforming u nder s tress w ith f requent interruptions a nd d istractions i n a h igh d emanding e nvironment. Key S kills:

Proficient a nd f amiliar w ith a v ast a rray o f p rograms MS W ord, M S E xcel G E C entricity O n-trac, T rac, M edifax T ype 4 5+ w pm MS O utlook, P owerPoint S AP, M ainframe F luent i n S panish Work E xperience:

Valley V iew E lementary L ancaster, C A

Joe W alker M iddle S chool L ancaster, C a

Instructional A ssistant I I

Special E ducation C lass

0 5/2017-Current

●Assist t eacher i n i mplementing e ducational a nd d evelopmental a ctivities f or c hildren.

●Assist w ith p lanning o f c urriculum.

●Assist w ith c hild's p ersonal, p hysical n eeds, m eals a nd s nacks, s afety, e tc.

●Assume l eadership r ole i n a bsence o f t eacher.

●Confer w ith a ppropriate s taff m ember p rior t o i ntervention i n a ny p otentially s tressful f amily s ituations.

●Participate i n c ase c onferences a s r equested.

●Perform p aperwork t asks a s r equired; m aintain c onfidentiality o f r ecords a nd i nformation o n H ead S tart f amilies.

●Develop s kills i n m ethods o f t eaching.

●Take i ncreasing r esponsibility i n e ducational a nd d evelopmental p rocesses.

●Attend a nd p articipate i n w eekly c enter m eetings.

●Assume a d egree o f r esponsibility f or u pdating b ulletin b oards.

●Perform o ther r elated t asks a s a ssigned. Build R ehabilitation S ylmar, C A

SEP J ob C oach

0 5/2017-Current

●P rovides t he n ecessary a ssistance f or t he i ndividual t o b e p laced i n c ompetitive e mployment a nd m aintain e mployment.

●e aches t he e mployee i ndependent j ob s kills a nd r equirements u tilizing j ob t ask a nalysis a nd j ob s pecific s upports, including a ssistive t echnology a nd p ersonal a ssistance.

●A ssists i ndividuals i n r einforcing e ssential s kills, o r t eaching n ew s kills a ppropriate t o d eveloping a r esume, c onducting a successful j ob i nterview, a nd c ompleting a j ob a pplication.

●W orks s ide b y s ide w ith n ewly p laced i ndividual a t t he j ob s ite, a nalyzing t he j ob a nd b reaking i t i nto m anageable components.

●C ompletes a ny u nfinished w ork o f t he e mployee d uring t he i nitial t raining.

●I dentifies a nd s olves p roblems b efore t hey b ecome a c risis f or t he i ndividual, e mployer o r c o-workers.

●\ Builds a s upport n etwork b etween t he i ndividuals a nd c ommunity m embers.

●C ommunicates e mployee’s p rogress t o t he e mployer a nd s upport p eople, i ncluding f amily, r esidential s taff a nd o ther professionals.

●A ccurately c ompletes a ll i n-house d ocumentation.. Cedar P erforming A rts L ancaster, C A

Event C oordinator/ T reasurer . 06/2014-05/2017

●F unding, f undraising, a nd s ales

●R eceive a nd p rocess p ayments

●F inancial, r eporting, p lanning, a nd b udgeting

●B anking, b ook k eeping, a nd r ecord k eeping

●P rovide a dministrative a nd l ogistical s upport t o E xecutive D irector a nd A ssistant M anager

● C ommunications: r eceptionist, e mail, w ebsite m anagement

●O versee f undraising, d onor & c ommunications d atabase; e nsure a ccurate & t imely e ntry o f a ll g ifts, p ledges & contacts

●M aintain f undraising t racking s ystems f or a nalysis & r eporting p urposes

● E vent p lanning a nd e xecution o f f undraising g alas a nd e vents

● O versee a nd o rganize e vent s et u p/ b reak d own

●A ssist g uests a nd s upervise b ooths/ s ervice s tations Remax A ll P ro L ancaster, C a

Licensed R eal E state A gent/mortgage/escrow/assist. 08/2016-Current

● List a nd s ell r eal e state

● Assist b orrowers w ith o btaining p re-approvals a nd q ualifications

● Process l oans, c oordinate a ll d ocuments b etween l oan o fficer a nd escrow, a s w ell a s w ith b orrowers

● Provides s upport t o E scrow d epartment b y a ssisting w ith c ustomer s ervice a nd a dministrative d uties r elated t o escrow c losings

● Work e xtensively w ith F HA l oans a nd

● government p rograms, s uch a s N ehimiah, C al P ers, e tc

● Prepares d ocuments f or c losing a nd h andles t he c omplete d isbursement a nd f ollow u p o f a ll e scrow t ransactions

● Schedule a ppraisals a nd h ome i nspections

● Collect a ll n ecessary d ocuments a nd s ubmit t o l enders

● Negotiate w orkout p roposals f or m odifications, r epayment p lans, a nd s hort s ales,

● Lead g eneration; m arket, a dvertise, a nd p rospect c lients Medtronic D iabetes N orthridge, C A

Credit/Collections C lerk I I/ S elf P ay 10/2013-12/2015

● H andle h igh v olume c ustomer c alls, i ncluding e scalated a nd a ssist o ther c ustomer f acing u nits.

● C ollaborate w ith t hird p arty t o c ollect a nd o btain s pecific c ustomer i nformation t o e nsure a ccurate b illing and i nformation i s t horoughly u nderstood b y t he c ustomer.

● C orrect M edicare/Medicaid i nformation t o e nsure a ccurate a llocation o f f unds.

● M aintain c orrespondence f or B lues, C ommercial a nd G overnment p ayers t o e nsure a ll i nformation i s u pdated a nd added i n t he s ystem f or a ccurate b illing, f ollow u p a nd r econciliation.

● P rocess p ayments a nd s et u p p ayment a rrangements

● W orking k nowledge o f v arious i nsurance p lans; P PO, E PO, P OS, H MO, M edicare a nd M edicaid

● A bility t o r ead a nd u nderstand E .O.B, r emittance a dvices, p ayer c orrespondence i ncluding g overnment a nd c ommercial.

● S peak w ith h ealth c are p roviders, r egarding m ember’s e ligibility, b enefit a nd c overage i nformation.

● P rovided c laim s tatus r egarding t he b reakdown o f i nsurance p rocessing, p ayment a nd d enial s tatus.

● O btained c orrect C .O.B, P re-Existing s tatus t o e nsure m embers i nsurance c overage a nd i nformation w as Operate a P C/image s tation i ncluding M icrosoft W ord, E xcel a nd O utlook

● T horoughly d ocument i nquiry o utcomes f or a ccurate t racking a nd a nalysis. D evelop a nd m aintain p ositive customer r elations a nd c oordinate w ith v arious f unctions w ithin t he c ompany t o e nsure c ustomer r equests and q uestions a re h andled a ppropriately a nd i n a t imely m anner.

● M ust m eet d epartmental s tandards f or q uality, p roductivity a nd t eamwork w hile a lso w orking i ndependently with f requent i nterruptions a nd d istractions i n a h igh d emanding e nvironment.

● E xcellent t yping s kills i n p reparing d ocuments w ith s peed a nd a ccuracy.

● W ork o vertime a s n eeded b y t he d epartment. Anthem B lue C ross o f C A M oorpark, C a

Licensed I nsurance A gent 01/2009-05/2012

● I ndependent l ead g eneration, p rospect a nd m arketing

● W orking k nowledge o f v arious i nsurance p lans; P PO, E PO, P OS, H MO, M edicare a nd M edicaid

● O btained c orrect C .O.B, P re-Existing s tatus t o e nsure m embers i nsurance c overage a nd i nformation w as a ccurate, current a nd u p t o d ate.

● S killed a nd k nowledgeable i n H MO, P PO, M edicare a nd M edicaid

● O perate a P C/image s tation i ncluding M icrosoft W ord, E xcel a nd O utlook

● C ompute a nd p resent i nsurance q uotes a nd p resentations t o i ndividuals a nd s mall b usiness g roups

● A ssist c lients a nd s mall b usinesses w ith h ealth a nd l ife i nsurance a pplications

● M aintained a nd o rganized d etailed r ecords, d eveloped a nd m aintained p ositive c ustomer r elations a nd c oordinate w ith various f unctions w ithin t he c ompany t o e nsure c ustomer r equests a nd q uestions a re h andled a ppropriately a nd i n a timely m anner.

● A bility t o r ead a nd u nderstand E .O.B, r emittance a dvices, p ayer c orrespondence i ncluding g overnment a nd c ommercial.

● E xcellent s kills i n p erforming u nder s tress w ith f requent i nterruptions a nd d istractions i n a h igh d emanding e nvironment Keller W illiams R ealty N orthridge, C a

Licensed R eal E state A gent 03/2005-08/2011

● L ist a nd s ell R eal E state

● A ssist b orrowers w ith o btaining p re-approvals a nd q ualifications

● P rocess l oans, c oordinate a ll d ocuments b etween l oan o fficer a nd escrow, a s w ell a s w ith t he b orrowers

● W ork e xtensively w ith F HA l oans a nd g overnment p rograms, s uch a s N ehimiah, C al P ers, e tc.

● S chedule a ppraisals a nd h ome i nspections

● C ollect a ll n ecessary d ocuments a nd s ubmit t o l enders

● N egotiate w orkout p roposals f or m odifications, r epayment p lans, a nd s hort s ales,

● L ead g eneration; m arket, a dvertise, a nd p rospect c lients Community C hevrolet B utbank, C a

Business D evelopment/ C ustomer R elations 02/2004-08/2005

● H andle h igh v olume o f c alls w hile p erforming o ther t asks.

● S chedule a ppointments f or p rospective c ustomers.

● A ssist c lients w ith a pplication, r eceive p ayments a nd k eep d etailed r ecords.

● O perate a P C/image s tation i ncluding M icrosoft W ord, E xcel a nd O utlook

● T horoughly d ocument i nquiry o utcomes f or a ccurate t racking a nd a nalysis. D evelop a nd m aintain p ositive c ustomer relations a nd c oordinate w ith v arious f unctions w ithin t he c ompany t o e nsure c ustomer r equests a nd q uestions a re handled a ppropriately a nd i n a t imely m anner.

● M ust m eet d epartmental s tandards f or q uality, p roductivity a nd t eamwork w hile a lso w orking i ndependently w ith f requent interruptions a nd d istractions i n a h igh d emanding e nvironment.

● E xcellent t yping s kills i n p reparing d ocuments w ith s peed a nd a ccuracy.

● W ork o vertime a s n eeded b y t he d epartment. Scott J . S eiden, A LC M ission H ills, C a Legal Assistant 01/2003-01/2004

● A nswer p hones a nd e nter d ata i nto E xcel, M icrosoft W ord, a nd c ompany s oftware.

● S chedule c lient a ppointments w ith a ttorney, d octor a ppointments, d ispositions a nd i nterviews i n O utlook.

● C oordinate a nd s chedule c ourt d ates f or t rial, s tatus c onferences, a nd m ediations.

● S end o ut r epresentation l etters, a ppointment l etters, c ourt d ate l etters, a nd p repare f orms a nd s preadsheets.

● A bility t o r ead a nd u nderstand i nsurance r emittance a dvance

● E xcellent t yping s kills w ith s pend a nd a ccuracy

● A bility t o w ork a nd m ulti-task i n a h igh d emanding e nvironment

● W ork o vertime a s n eeded.

Countywide I nsurance, S imi V alley, C a

Licensed I nsurance S pecialist 01/2000-01/2001

● H andle h igh v olume o f c alls w hile p erforming o ther t asks.

● P rocess p ayments a nd s et u p p ayment a rrangements

● C ompute a nd p resent i nsurance q uotes a nd p resentations.

● A ssist c lients w ith v arious i nsurance a pplications.

● W orking k nowledge o f v arious i nsurance p lans

● P rovide c ustomers w ith r equested i nformation, d ocuments, r eceipts/statements, p repare f orms a nd spreadsheets.

● O perate a P C/image s tation i ncluding M icrosoft W ord, E xcel a nd O utlook

● T horoughly d ocument i nquiry o utcomes f or a ccurate t racking a nd a nalysis. D evelop a nd m aintain positive c ustomer r elations a nd c oordinate w ith v arious f unctions w ithin t he c ompany t o e nsure c ustomer requests a nd q uestions a re h andled a ppropriately a nd i n a t imely m anner.

● M ust m eet d epartmental s tandards f or q uality, p roductivity a nd t eamwork w hile a lso w orking independently w ith f requent i nterruptions a nd d istractions i n a h igh d emanding e nvironment.

● E xcellent t yping s kills i n p reparing d ocuments w ith s peed a nd a ccuracy.

● W ork o vertime a s n eeded b y t he d epartment. Education:

Lyte S peed L earning C enter- 11/1999

CA P roperty a nd C asualty I nsurance S ales L icense Mike R uss F inancial- 01/2001

CA L ife a nd H ealth I nsurance S ales L icense Kaplan F inancial- 05/2004

CA R eal E state S ales L icense

Volunteer w ork:

Sheperd’s P raise C hapel

Children's M inistry D irector

Lead S pecial E ducation C lass

2003-2015

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