Christal Kilgore

*** * ******* ***., ** Pere, WI 54115 815-***-**** ac273v@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Patient/Healthcare advocate with experience delivering quality patient care to diverse patients including, dementia, brain injuries, schizophrenia, manic depression disorder, and palliative patients

Proven ability to work effectively as a cross-functional team member of residential living and hospice settings

‘Can-do’ person with exceptional initiative, determination, and work ethic

Strong organizational, technical, and prioritization skills

Credentials: CBRF and ADF, Medication Administration

Credentials: Northeast Wisconsin Technical College Nursing Assistant Program

EDUCATION

Northeast Wisconsin Technical College, Green Bay, WI

Associate Degree, Healthcare Navigator Anticipated Graduation: May 2019

Ashworth College, Norcross, GA

Associate Degree in Business Healthcare Management Anticipated Graduation: May 2020

PROFESSIONAL EXPERIENCE

REM of Wisconsin April 2016-Present Direct Support Professional

Provide support/assistance to all residents with both intellectual and developmental disabilities at the Adult Family Facility (ADF)

Administer medication; arrange and transport to medical appointments

Serve as an advocate and point of contact and communication for families and healthcare providers

Compass Development July 2016-Present

Resident Assistant

Provide support to individuals with disabilities that include Brain Injuries, Autism, Dementia, and Mental Illnesses at Community-Based Residential Facilities (CBRF)

Assist with daily and recreational activities

Serve as an advocate and point of contact and communication for families and healthcare providers

Medication administration; coordination and transport to medical appointments

Perform all household chores and maintain optimal level of all health and safety standards

Home Instead Senior Care September 2016 – Present

Resident Assistant

Provide support to all individuals and assist in everyday activities

Serve as an advocate and point of contact and communication for families and healthcare providers

Boys & Girls Club of Green Bay June 2013 – Present

Adult Advocate/Be Great Coach

Boys & Girls Club of Green Bay January 2013 - June 2016

Office Assistant/Admin/Adult Advocate

Accounts Payables & Account Receivables – QuickBooks

Served as a coach and advocate

Apria Healthcare – Neenah, WI/Green Bay, WI August 2006 - October 2012

Customer Service Associate

Insurance Verification for Durable Medical Equipment via Medicare, Commercial & State Plans

Ordered patient supplies via Redline/McKesson

Pursue and obtain same/sim letters from patients regarding overturning Medicare denials for same/sim

Checking patient eligibility via internet to include Medicare, BCBS, Network, UHC, Humana, UMR

Accounts Payables & Account Receivables; insurance authorizations

Apria Healthcare – Loves Park, IL

MAPS Liaison 2003 - Relocated

PNC to check patient eligibility

oOnline resource for Medicare eligibility

Made phone calls to Medicare Interactive Voice Response (IVR) & Medicare customer service as needed

VOLUNTEER & COMMUNITY INVOLVEMENT

Heartland Hospice July 2015 – Present

Pet Therapy Volunteer

Visit Patients in CBRF’s, hospitals and Assisted Living (ADF)

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