Data Entry

MALINDA CASTILLO

**** ****** ***** ***. * Orlando, FL 32822

Phone: 407-***-**** Email: ac273h@r.postjobfree.com

OBJECTIVE

To secure a position with a reputable and professional company with opportunity for growth & development where my skillset can be utilized to the fullest extend for the benefit of the company and me. SKILLS

Microsoft word, excel and power point

Bilingual (English and Spanish)

Highly Computer Skilled

Data Entry

Fax, Copies and Scan Documents

15 years of Customer Service Experience

Typing: 45 wpm or over-award / Processing: 12,000 sph or over-award EDUCATION

MBTI Data Entry Diploma 06/2002 San Juan, PR

Department of Education High School GED 05/1998 San Juan, PR EXPERIENCE

DOLLAR TREE 03/2015 Orlando, FL

(Assistant Manager, Cashier, Customer Service)

Supervised employees.

Handled escalated situations with customers

Answer phone calls.

Receive & Stock merchandise.

Prepare bank deposit.

WALMART SUPERCENTER 01/2013 Kissimmee, FL

(Bakery/Deli Associate and Customer Service)

Operates and utilizes food equipment and supporting equipment.

Communicate, respond and assist effectively to customer questions, locate merchandise.

Ensures a safe and clean environment by maintaining safety standards, Maintenance and cleanliness as required by department by cleaning preparation area, Freezers, Coolers and floors.

Stocking, Labeling, Pricing, and organizing merchandise in accordance with company guidelines.

Using labeling and pricing equipment. Placing items in their correct locations

Maintains in-stock by properly receiving and stocking bakery merchandise on racks, shelves, and displays, including regularly retrieving proper merchandise from the bakery freezer/cooler; placing the merchandise on facility carts to transport merchandise to the sales floor; and taking merchandise to Claims Department following Company rotation procedures and quality expectations. APPLICA 05/2004 San Juan, PR

(Data Entry and Production)

Prepare, compile and sort documents for data entry

Check source documents for accuracy

Verify data and correct data where necessary

Update data and delete unnecessary files

Enter data from source documents into prescribed computer database to transfer forms to electronic format to the patient’s health insurance.

Comply with data integrity and security policies such as Hipaa Law. BURGER KING 07/1998 Cupey, PR

(Cashier and Customer Service)

• Take and punch orders in the computer database.

• Inform customers of regular deals or daily specials.

• Provide information on menu items.

• Worked daily with more than $10k and with petty cash on the cash register.

• Process cash and credit card payments.

• Count change accurately before returning to the customer.

• Clean counters and work areas.

• Stock work areas with ketchup, sauces, napkins and paper plates.

• Relay customers’ orders to the kitchen and help prepare the order.

• Pack customers’ orders and hand them to the customer

• Greet customers as they approach the food service counter.

• Receive inventory and move food products to designated areas.

• Transfer supplies between storage areas and the kitchen.

• Ensure that all food wrapping procedures.

PUEBLO SUPERMARKET 01/1996 Guaynabo, PR

(Grocery Store Cashier)

• Receive payment from customers by cash and credit cards and issue receipts, refunds, credits to customers.

• Establish and categorize prices of goods by means of calculators, cash registers or optical price scanners.

• Resolve customer complaints if required.

• Worked daily with petty cash and with more than $15k.

• Calculate money in cash drawers at the beginning and the end of shifts for accuracy of transactions and petty cash.

• Greet customers entering in grocery store.

• Maintain spotless and arranged checkout areas of grocery store.

• Inventory

CERTIFICATIONS

Data entry and typing Certification 06/2002 San Juan, PR

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