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Customer Service, Accounts P&R, Direct caretaker, Credit & collections

Location:
Milford, NH, 03055
Posted:
November 09, 2017

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Resume:

VICTORIA SACKOS

*** ***** ***** ****, *******, NH 03055 (C) 603-***-**** ac272u@r.postjobfree.com

Professional Summary

I am the person who goes above and beyond basic tasks and sees the need to happily takes on multipleprojects at once. I have an excellent work ethic and strength in boosting company morale. I am highlyorganized and detail-oriented with years of experience in everything from support to management. Iam quality-focused and committed to approaching tasks with tenacity and attention to detail. There isnothing I can not do or quickly learn to do. If you want someone who will happily give 110% ofthemselves to their job, fellow employees, the company and most of all its customers/clients then look nofurther. I am the woman for the job!

Skills

Sharp critical thinker Filing and data archivingInventory management aptitude Customer service-orientedExcellent communication skills FlexibleHuman resource laws knowledge Pleasant demeanorSocial media knowledge Accounting familiarityAdvanced clerical knowledge PayrollProfessional phone etiquette Invoice processingExcellent planner and coordinator Creative problem solverArticulate and well-spoken Proficient in cash managementAccurate and detailed Quick learnerWorks well under pressure Cash flow managementCritical thinker Trusted key holder

Strategic sales knowledge

Work History

Direct Support Professional 05/2014 to 07/2017The Plus Company – Nashua, NH

Provided emotional support while with residents to develop long term plans and goals.Referred residents to community resources to improve well-being and quality of life.Intervened in crisis situations to protect residents and others.Offered constructive feedback and contributed ideas at weekly staff meetings.Supervised several program staff members.

Assited clients to, community agencies and organizations to meet treatment needs.Set goals with clients related to employment and financial planning and worked with them to trackprogress.

Supervised daily functions and running of group home.

Office Manager And Dispatcher 03/2006 to 09/2008Milford Transportation Jones Rd – Milford, NH

Answered calls addressing customer inquiries, solving problems and providing new productinformation.Communicated with vendors regarding back order availability, future inventory and special orders.Answered product questions with up-to-date knowledge of sales and store promotions.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.Handled daily heavy flow of paperwork on invoicing and shipping problems.Managed wide variety of customer service and administrative tasks to resolve customer issuesquickly and efficiently.Described product to customers and accurately explained details and care of merchandise.Earned management trust by serving as key holder, responsibly opening and closing company.Processed daily invoices and billed renewed invoices to clients.Posted receipts to appropriate general ledger accounts.Reconciled vendor statements and handled payment complaints or discrepancies.Researched and resolved accounts payable discrepancies.Managed 10 trucks and drivers on the road, ensuring maintenance and keeping them loaded androlling.

Office Manager/Administrative Assistant 06/2008 to 10/2009Sackos Trucking 103 Elm Street – Milford, NH

Directed administrative functions for the directors, principal, consultants and key managers.Basicly did everything from "soup to nuts" as it was my husbands company until he suddenly passedaway in a car accident in August of 2009. then over saw the closing of the company as our childrenwere too young to drive and take it over.I then spent several years home with my children.

Accounts Receivable Supervisor 02/2001 to 10/2005Hampshire Paper Corp. – Milford, NH

Reconciled vendor statements and handled payment complaints or discrepancies.Posted receipts to appropriate general ledger accounts.Balanced monthly general ledger accounts to accurately record cost and month end accruals.Composed effective accounting reports summarizing accounts payable data.

Successfully implemented new technologies and process automations to encourage continuousimprovement.Supervised invoice processing, purchase orders, expense reports, credit memos and paymenttransactions.Reviewed all expense reports for accuracy and proper expense disclosure.Created daily and weekly cash reports for CEO.Researched and resolved accounts payable discrepancies.Reconciled discrepancies between accounts receivable general ledger account and accountsreceivable trial balance account.Monitored payments due from clients and promptly contacted clients with past due payments.Created daily and weekly reports for CEO.Coded and entered at least 100 invoices each day into the in-house accounting software.

Stay At Home Mother 12/1989 to CurrentSelf – Milford, NH

If you have a Mother or Wife and Children you know everything a mom does. If not will discuss duringinterview.Volunteered with several different organizations.Helped bring Pop Warner football to Milford as Vice President.President of Milford Mother Club.

Education

Associate of Applied Science: Phlebotomy 2009American Red Cross - Keene, NH

High School Diploma: 1988Groton-Dunstable Regional High School - Groton, MA



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