Tana Kellner

Yona, Guam *****

671-***-**** ac26wv@r.postjobfree.com

OBJECTIVE: Seeking a position offering opportunity for growth in a face paced environment using my organizational, customer service and administrative skills to enhance the value of an organization. SUMMARY OF QUALIFICATIONS

As a veteran with twenty-two years of experience I have proven ability to analyze organizational situations, identify problems, probe causes, and develop logical and resourceful solutions for a wide range of problems. I am committed to development and completion of tasks and priorities while analyzing situations swiftly and correctly and making quick decisions under stress or in crisis situations. Ability to work independently, often working with limited resources, I have managed large projects, on time and under budget, while providing leadership and advisory service to executives, management teams and associates. I am able to navigate multiple computer systems, applications, and utilize search tools to find information. I am advanced on the Microsoft Office Suite. I am customer service focused with the ability to listen actively, elicit information, comprehend employee/customer issues/needs and recommend solutions. I’ve acquired strong organizational, multi-tasking, and prioritizing skills. I posses strong time management skills and ability to meet deadlines. I have excellent verbal, written and interpersonal communication skills which I’ve used in a diverse work environment. I am experienced in leading people and developing teams. Qualifications include:

Project Management

Human Resources

Experience

Leadership Experience

Executive Administrator

Computer savvy in

Microsoft and Office Suite

Event Planning

July 1995 – July 2017, United States Air Force, Retired on 31 July 2017 as E-7, Master Sergeant/Superintendent, Mission Support Division

Led administration, personnel, records management and resource management programs for Air Force Operational Test & Evaluation Center, Detachment 5, encompassing 18 acquisition programs worth

$124 billion.

Served as advisor to executives, management teams and associates on specific administrative program policies and procedures.

Maintained executive and department lead’s appointment calendars, resolved schedule conflicts and scheduled meetings as directed.

Assisted with meeting space selection, site selection, lodging, audio visual equipment, group transportation, invitations, food/beverage selections, room set-up, and preparation and coordination of all meeting materials. Coordinated and arranged the logistics and details of travel and accommodations, and prepared travel itineraries.

Created reports, tracked, and maintained personnel performance reports and recognition/awards programs.

Ensured timely and consistent administration of the performance appraisal process for civilian and military employees.

Provided guidance to management, ensured performance and evaluations, and employee action forms were submitted in a timely manner.

Managed the organization filing system (electronic and paper) for executives’ correspondence, files and other records in accordance with internal policies and procedures.

Coordinated planning and logistics for business trips, conferences and large meetings.

Provided oversight and day-to-day management of all personnel and administrative programs for organization’s senior executive and department managers.

Maintained and protected highly confidential corporate information, served as the first point of contact in person and on calls for executives from internal departments and external clients.

Conserved executive’s time by reading, researching, and routing correspondence; drafted letters and document; collected and analyzed information; initiated telecommunication.

Screened incoming calls, emails, letters and visitors. Answered routine questions and provided information on behalf of the executive. Sorted and distributed incoming mail and prepared outgoing mail. Independently composed and typed correspondence for executive review. Routed or answered routing correspondence not requiring manager’s attention.

Led communication requirements for 26 conferences in support of a military operation; supported 60 General Officers and 2,150 component command leaders.

Escorted General Officer to Qatar Embassy; Central Command (CENTCOM) Partner Network partnership bolstered which enabled sharing of Air Force Operations Center network capabilities with host nation.

Managed certification process for computer support technicians and network security/management personnel. Ensured all new hires were certified before on-boarding.

Implemented and executed performance management programs and procedures, performance appraisals and performance improvement plans.

Led protocol for Senior Executive Conference, ensured lodging and transportation requirements were fulfilled for over 400 Senior Executives from organizations around the world.

Organized 3 Officer Training School tours for Air Force Junior Officer Training Corps, briefed and mentored over 150 future leaders, true ambassador and role model. EDUCATION

2015-Present Master of Arts in Organizational Leadership/Human Resource Development Relevant Courses: Organization Development, Culture of Learning Organizations, Leadership Development and coaching, Leadership Theory and Practice, and Personal Leadership Development. 2008-2015 Bachelors of Science Business Administration Relevant Courses: Introduction to Business, Principles of Accounting, Information Systems Management, Human Resource Management, Introduction to Hospitality, Introduction to Tourism, Facilities Management and Design in Hospitality and Tourism, Marketing for Hospitality and Tourism, Business Ethics, and Business Policy and Strategy.

OTHER TRAINING/COURSES

Professional Manager Certification Senior Noncommissioned Officer Leadership Course Senior Airman Leadership Course Technical Writer Principles