Store Management

Marnette R. Hayes

**** ********* ***** *****, ******* 34761 407-***-****

ac26sp@r.postjobfree.com

PROFESSIONAL SUMMARY

Successful sales professional with 20+ years of experiences in large scale sales environment.

I am a self-motivated, positive, high level professional with the ability to work patiently and energetically completing tasks in a resourceful, proficient manner. Along with having outstanding organization capabilities, I hold excellent interpersonal, communication and strong leadership skills. I am also gifted in influencing and assisting clients with their choice of products while providing outstanding customer service ensuring total consumer satisfaction. I have constructively and skillfully managed multi- formatted stores and have taken on responsibilities of managing team members and company operations.

CORE QUALIFICATIONS

Executive Team Leadership

Sales & Performance Management

Staff training and development

Customer relations

Dispute Resolution

Networking, Recruitment & Interviewing and New Hire Orientation

Policies and Procedures

Able to work under pressure either independently or as a member of collective group

EXPERIENCE

Sales Marketing Agent * October 2015 – Present

Wyndham Vacation Ownership * Hotels & Resorts Worldwide

Vistana Signature Experiences * Villa Resort Timeshare – Orlando, Florida

Offer vacation package to timeshare owners and referrals, to deliver qualified tours to sales sites as while adhering to the approved script

Assist owners and referrals with any question or concern about the vacation properties

Offer and explain package details, verify owner demographics, determine package eligibility for referrals

Assist owners with open dated reservation and assist them in planning and booking their travel dates for the vacation package

Obtain owner information answering calls from monthly mailer invitation or emailed vacation package

Obtain and redirecting inbound calls supporting the owner inquires

Store Manager * March 2005 – June 2015

Aeropostale * Clothing Apparel – Orlando, Florida

Directed recruitment/training/staff development initiatives to maximize productivity and revenue potential through development of a sales team

Successfully increased employee retention by creating a positive work environment in 4 stores

Cultivated strong business relationships with internal/external customers to drive business develop

Planned and executed floor merchandising initiatives in collaboration with merchandising management

Ensure store is prepared for internal audits through analysis/preparation of quality assurance and inventory statistics

Effectively organized recruited, trained and oriented new team members and proficiently prepared newly appointed management personnel intended for new store opening.

Continually meet corporate budget goals, insuring company profitability and cost control.

Manage large sums of money, balance opening and closing receipts, and perform daily bank deposits.

Prepare weekly work schedules and enter payroll projections daily.

Executed and conduct excellent Customer Service on a daily basis.

Store Manager * February 2001 – March 2005

Ulta Salon Cosmetics & Fragrance * Beauty & Personal Care products – Chicago, Illinois Relocated to Orlando, Florida

Successfully organized, recruited, interviewed, trained and oriented new team members.

Resourcefully prepared newly appointed management personnel intended for future Ulta store Grand Opening in other areas throughout Florida.

Repeatedly and consistently accomplished corporate budget goals.

Conducted advertisement arrangements for upcoming weekly sales events.

Practiced, executed and conducted excellent Customer Service routine.

Assumed responsibility in managing, supervising, and motivating a team of 30-35 associated with company policy and procedures.

Handled large quantities of currency, balanced opening and closing receipts, and completed daily bank deposits.

Planned weekly work schedules and entered weekly payroll data.

Designed in-store and window displays according to merchandising planograms

Assistant Manager * November 1994 – August 2000

Nine West & Company – Enzo Angiolini * Women Shoe and Accessories

Chicago, Illinois

EDUCATION

Northwestern Business College – Chicago, Illinois

Bachelor’s Degree in Business Management – June 1992

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