Customer Service Microsoft Office

Anna Bailey

***, *** ** *** ** • Calgary, AB, Canada • T2R 0X4`

CELL 250-***-**** • E-MAIL ****.*.*.******@*****.*** EDUCATION Public Relations/Marketing Associate Certificate BCIT School of Business, Vancouver, BC

Graduated 2016

EXPERIENCE Steamworks Brewing Company, Vancouver BC Waitress & Event Promotion [Jan 2016 – Sept 2017)

Provided excellent customer service: worked closely with restaurant staff to ensure that orders were served in an efficient, trained incoming staff regarding the restaurant's procedures, culture and practices, gained immeasurable experience in multitasking, customer satisfaction, and conflict. Highlights: (1) Strengthened overall store sales as a number one associate with a weekly average of $10,000 in sales (2) Accurately balanced cash drawers up to $2,000 (3) Skills improvement by meeting 20% standard on tip percentage across all shifts. (4) Won numerous monthly sales contest resulting in free trips, tickets to events, etc. The Social Concierge, Vancouver BC

Event Staff [April 2017 – Sept 2017)

Assisted in the planning, organizing and executing of large and small scale events throughout the year. Contributed to events by overseeing registration, providing customer service and supporting Conference Managers. Highlights: (1) Served as Event Staff for Taste for Life Gala, which raised more than $100,000 for BC Oral Cancer Prevention. (2) Coordinated and executed events for up to 5000 people, including cultural events, conferences, and internal college. Royal LePage State Realty, Victoria BC

Administrative Assistant [Feb 2012 – Dec 2014)

Daily management of phone calls, emails and mail, organized documents and files, booked appointments, created pamphlets, brochures etc. Highlights: (1) Assisted in singular transactions amounting to a total of over $1 million CDN

(2) Responsible for providing direct administrative support to all brokers of the organization SKILLS • Skilled in Microsoft Office Suite (Word, Outlook, PowerPoint)

• Qualified to count and balance cash drawer with accuracy

• Well versed with hospitality terminology

• Knowledge of point of sale systems and cash registers VOLUNTEERING Big Sisters of BC Lower Mainland

Event Staff [June 2015 – Sept 2017)

Volunteer staff for a variety of community events including annual Big YogaTM for Big Sisters. Helped raise $450,000 at their annual Benefit Gala (Luminary Awards Soiree).

Vancouver Canucks Community Volunteer

Event Staff [June 2015 – Sept 2017)

Volunteer Staff for a variety of community programs and events, including: Canucks for Kids, Canucks Autism Network and Canuck Place Children's Hospice.

The Ride to Conquer Cancer

Volunteer Coordinator [April 2016]

Finding volunteers and donations on behalf of The Ride to Conquer Cancer, benefiting the BC Cancer Foundation.

Torch Motorcycles Inc.

Social Media Marketing Intern [April 2016]

Responsible for coordinating and executing the company's social media strategy, working across key social media channels including Facebook, Twitter and LinkedIn.

REFERENCES Brenda Gershkovitch

Executive Director, Big Sisters of BC Lower Mainland T: 604-***-**** ext. 307

E: ******@**********.**.**

Ryan Schwartz

General Manager, Steamworks

T: 604-***-****

E: ****@**********.***

Holly Elling Quaintance

Crew Coordinator, The Ride to Conquer Cancer

T: 604-***-****

E: ***********@*************.**

706, 626 14 Ave SW • Calgary, AB, Canada • T2R 0X4 • CELL 250-***-**** • E-MAIL ****.*.*.******@*****.***

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