ABHIJIT MALLIK

Mobile: +91-789******* E-Mail: ac26q1@r.postjobfree.com

+91-754*******

JOB OBJECTIVE

To face any challenges and intend to build a career with leading corporate or banking environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging and creative environment.

PROFILE SUMMARY

A dynamic professional with over 8 years of experience in Service Operations, Client Relationship Management.

Presently associated with MAHINDRA AND MAHINDRA LTD as a Customer Care Executive - Industrial Engine and handle a Service Support for Jharkhand area.

Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service related critical issues.

Significant experience in handling 5 KVA to 750 KVA dg set commissioning, installation,overhauling & trouble shutting & D.G electrical system AUTO panel and STANDARD panel,

Skilled in motivating workforce in enhancing their efficiencies & assisting them to deliver `quality services to clients. Excellent Relationship Management, Analytical & Communication Skills.

CORE COMPETENCIES

Service Operations

Managing Service Operations with focus on implementing policies & procedures; developing / streamlining systems; handling repair & maintenance of Engine.

Adhering to service procedures and warranty norms with focus on optimising operational effectiveness of equipment and reducing breakdowns / downtime to minimum.

Client Relationship Management

Ensuring speedy resolution of queries and grievances to maximize client satisfaction levels.

Maintaining excellent relations with clients to generate confidence over service support.

Monitoring post service activities like follow up with customers, service reminders and handling customer grievances for superior customer service.

ORGANISATIONAL EXPERIENCE

Duration: Jan 2016 to till Date

Company Name: Mahindra & Mahindra Ltd.

Designation: Customer Care Executive

Managing service operations for Mahindra& Mahindra Ltd. Industrial engine.

Interfacing with customer/channel partners for all service & support including trouble shooting, quality issue

Ensuring the adherence to manufacturing norms, technical assistance to dealer s Mechanic as per requirement.

Installed, commissioned and overhauling of Engine.

PREVIOUS EXPERIENCE

Duration: 8 months

Company Name: DEE POWER CORPORATION. GREAVES C.P.C.B (II) Engine OEM 5 TO 500 KVA D.G set.

Designation: Service Engineer

Duration: 2.4 years

Company Name: GENSET INDIA (P) LTD. (Duetz, Mahindra Heavy Engine, Tata, O.E.M & Service Up To 500 KVA With Gas Engine)

Designation: Service Engineer

Duration: 2.10 years

Company Name: UNITED MACHINERY & APPLIANCES (Greaves, Parkins O.E.M & Service Up To 3300 KVA with High Tension Line)

Designation: Service Engineer

Duration: 1.8 years

Company Name: TECHNOCON SERVICES (Authorised By Kirloskar Service Centre)

Designation: Service Engineer

SPECIAL PLANT TRAINING

2.5 Months special plant training in Kirloskar Oil Engine Limited, Pune.

1.5 Months Special plant training in greaves cotton limited, Pune

EDUCATION

Education:

H.S (W.B.C.H.S.E) in 2006

M.P (W.B.B.S.E) in 2004

Technical Certification:

2 Years, Diploma in Automobile Engineering from I.M.I. Chenni.

1 Years, Automobile repair and maintains from West Bengal State Council.

6 Months, Two wheeler repair and maintains from West Bengal State Council.

6 Months, House wearing and motor winding from West Bengal State Council.

HOBBIES

Travelling

Watching Cricket

Listening music

STRENGTHS

Capacity to work under extreme pressure.

Excellent Negotiation & Communication skill

Good learner and try to adapt to any situations and complain.

PERSONAL DETAILS

Father s name : Sri Subhas Mallik

Address : Vill+ P.O. Tilari, Dist. Hooghly, P.S Goghat, Pin -712122, West Bengal

Date of birth : 02nd January 1989

Nationality : Indian

Religion : Hindu

Sex : Male

Marital status : Married

Languages known : Hindi, English, & Bengali.

DECLARATION

I consider myself familiar with Computer Aspects. I am also confident of my ability to work in a team. I am able to stay at any location according to jobs requirement.

I hereby declare that the information furnished above is true to the best of Knowledge and belief.

Date:-

Place: - ABHIJIT MALLIK

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