To obtain a position in your Financial Planning group that utilizes the achievements, skills, strategic thinking and leadership abilities that enable me to consistently exceed goals under less than ideal economic conditions.

EXPERIENCE Creditors Bureau Associates

Medical Billing Collector (01/2016-present)

Answer inbound calls from debtors and initiate outbound calls to negotiate and follow-up on payment arrangements.

Maintained patient information and updated it in the system.

Worked with attorneys and insurance companies on resolving delinquent accounts that where related to automobile accidents, workers comp, etc.

Youman’s Chevrolet

Switchboard Operator (01/2015-01/2016)

Operate communication systems, such as multiple lines, two-way radio, and intercom paging.

Answer incoming calls, greeting customers, transferring calls and/or taking messages as necessary.

Direct visitors by maintaining employee and department directories as well as sorting and distributing mail.

Advanced Home Care

Administrative Assistant/Office Manager (12/2013-01/2015)

Assist management with patient event planning and travel.

Handle office procedures answering phones, filing, typing.

Process contracts and maintain payment plans.

Trane Commercial Systems

Customer Service Representative (4/2011-12/2013)

Process payments, account management, assist with contract writing.

Data processing and maintaining daily shipment logs.

Access production procedures to assure shipment dates and times.

Cricket Communication

Retail Service Representative (05/2009-4/2011)

Sell wireless phones, service plans and accessories to meet sales goals.

Deliver outstanding customer service/ Resolve customer issues/ Process payments.

Support inventory counts and returns as assigned.

American Red Cross Biomedical Services

Teller Recruiter (08/2008-05/2009)

Recruit prospective blood donors from a variety of sources by phone.

Coordinate reminder calls, logging of data, maintenance of records and special projects.

Perform duties in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outline in the Code of Federal Regulations (CFR).

Scott McRae Auto Credit

Collector/Customer Service (06/2006 - 08/2008)

Locate and monitor overdue accounts, trace delinquent customer to new address.

Record information about financial status of customers and status of collection efforts.

Confer with customers by telephone or in person to determine reasons for overdue payments.

EXPERIENCE Medical Billing Multi-tasking

Accounts Management Prioritizing, Data Management

US Department of Agriculture General Office Admin.

HVI Operator (Federal) Data Entry, File Clerk

Microsoft office Telemarketing

(Excel, Word and Power Point) Sales, Services & Claims

Switch Board Operator Shipping and Receiving

Sales and Collection Production Worker

EDUCATION Central GA Technical College

- Associate Degree -

Mercer University College

- Certificate Program –

Southwest High School

- Diploma -

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