Mark A. Taricco Email: ac26mv@r.postjobfree.com

*** ****** ******, **********, ** 01545 Cell: 508-***-****

SUMMARY

Effective leader with solid management skills and expertise in information systems. Ability to communicate with customers and develop a team environment by mentoring and motivating staff. Good presentation skills for preparing and providing technical briefings to high level management, vendors, and clients.. Focus on business and information technology strategies, following lean principles and best practice models.

PROFESSIONAL EXPERIENCE

MathWorks, Natick, MA

Manager of Hosting Infrastructure and Networking May 2016 to Jun 2017

Managed a team of eight administrators responsible for providing hosting infrastructure services including virtualization, storage, cloud, automation tools and networking.

Successfully completed the storage migration from NetApp to an internal storage system that resulted in over $500,000 cost savings with minimal impact to customers.

Established and maintained a trained and motivated staff by providing direct feedback to individual team members regarding career development, performance, processes and change management.

Developed standard operational procedures and policies to align individual, team, and operational objectives.

Performed full product analysis of Cloud (AWS), Hyper-convergence, and On-Premise storage that resulted in a solution that provided a 50% decrease in data warehouse reporting time.

Transitioned project procedures from standard to agile practices.

Evaluated virtualization technology products as possible solutions to the strategic direction of hosting.

Facilitated cross functional problem resolution and process improvements with other business areas.

Directed internal customers and team members toward resolution of non-standard incidents or situations.

UMass Memorial Health Care, Worcester, MA

Manager of Integration/Health Information Exchange Oct 2012 to Apr 2016

Responsible for the quality and reliability of complex high availability systems that are deployed to state wide hospitals.

Managed a team of employees that support distributed systems integration solutions - scheduling, tasking, mentoring team members, and supervision.

Developed the framework for UMass in the area of Health Information Exchange (HIE) that used the state’s MA HiWay and dbMotion for managing heterogeneous data between private physicians and hospitals.

Oversaw all internal and external interfaces that ensured reliable health information exchange across deployed systems.

Effectively communicated with hospital C-level executives, directors, and managers to understand the diverse needs of the health community.

Facilitate weekly change management meetings ensuring proper procedures for any updates, implementations and changes.

Directed enterprise storage strategies and solutions including virtual management of replicated EMC DMX and Hitachi VSP SANs, EMC Isilon and NetApp NAS, geographically distributed between data centers.

Implemented EMC and Hitachi Flash technology for VDI and database solutions.

Senior Project Manager Jun 2010 to Oct 2012

Successfully managed and deployed the high availability dbMotion system responsible for aggregating and displaying patient history information from a multitude of healthcare systems.

Responsible for the technical direction, data preparation, experiment design, and system integration as well as tasking, scheduling, mentoring team members, and supervision.

Key contributor in determining requirements necessary to establish a connection between a private phsician and a community Health Information Exchange (HIE).

Managed the evaluation and implementation of a more cost-effective enterprise storage system that improved the efficiency of information storage and retrieval.

Managed the implementation of an enterprise wide faxing solution project to replace legacy documentation flow system among private clinicians within the community.

Maintained project plans, budgets, vendor management, hire staff and team/department coordination.

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PROFESSIONAL EXPERIENCE continued

ACS at UMass Memorial Health Care, Worcester, MA

Director of Infrastructure Jul 2008 to Jun 2010

Provided leadership, management and direction to staff of 120 people via six direct manager reports consisting of systems engineering, networking, desktop support, data center operations, telecom, and support center.

Served as performance improvement leader, combining process redesign with systems implementation to achieve measurable financial and quality improvements, along with proper change management procedures.

Led large enterprise engagements with clinical and financial systems within all levels of a multi-facility academic healthcare organization.

Performed implementation and operations assessments of client information system environments to identify strengths and weaknesses and develop action plans for remediation and improvements.

Responsible for tracking multi-year capital expenditures and related yearly budgets.

Conducted numerous vendor evaluation projects for a broad range of healthcare applications, including needs assessment, development of request for proposal, evaluation of systems capabilities, and vendor selection.

Manager of Systems Engineering and Operations Aug 2006 to Jul 2008

Managed IT services supporting five hospitals and 90+ remote clinical sites (11,000 users).

Directed and coordinated activities for projects to ensure timely completion, including Microsoft Exchange migration, NetApp NAS implementation and annual disaster recovery testing.

Provided strategic design and implementation of infrastructure including enterprise storage EMC DMX, virtualization (VMware for server and desktop) and business continuity to support clinical and financial systems.

Prepared and analyzed performance data and capacity planning for monthly Service Level Agreement reporting - continually meet or exceed SLAs.

Boston Scientific Corporation, Natick, MA Nov 2004 to Aug 2006

Global Exchange Lead

Managed the team responsible for sustaining the corporate Microsoft Exchange 2003 environment.

Supervised the successful migration from Exchange 5.5 to Exchange 2003 including migration planning, design, implementation, and testing.

Supported over 17,000 mailboxes and 49 servers worldwide.

Provided capacity planning, documentation and strategic design.

Assisted the Network team with 24/7 monitoring of Cisco switches and routers.

International Computerware, Inc., Marlborough, MA Jan 2004 to Nov 2004

Director of Infrastructure Implementation

Directed team of technical specialists on the implementation of projects including EMC SANs, Windows Active Directory and Microsoft Exchange migrations and upgrades.

Pre-sales infrastructure implementation services supporting all software applications, tools and infrastructure solutions, VMware, EMC Clariion SAN, NAS, Legato, Active Directory and Exchange.

Maintained internal infrastructure including Cisco Pix 506 firewall, Cisco Catalyst switches and servers.

Worked with clients to solve complex technical problems to ensure customer satisfaction.

AstraZeneca, Westborough, MA Aug 2000 to Jan 2004

Infrastructure Manager

Managed infrastructure team handling multiple projects including Data Center management, EMC SAN installation and management, Site and Remote Access Security, Wireless LAN and Cisco Network Infrastructure.

Designed and built new Data Center and fault tolerant network saving the company over $300,000.

Strategic designs, performance optimization, maintain regulatory compliance, server upgrade automation.

Ensured compliance with corporate SOPs and FDA federal regulations, including 21 CFR Part 11.

Defined, wrote and reviewed SOPs and practices within a cGMP production environment.

EDUCATION

Worcester Polytechnic Institute Worcester, MA Graduate Certificate - Healthcare Information Technology Management University of Rhode Island Kingston, RI Master of Business Administration

Emerson College Boston, MA Bachelor of Science in Mass Communication

CERTIFICATIONS

Society for Information Management Regional Leadership Forum LEAN Yellow Belt

Member of the Massachusetts eHealth Technology Advisory Group CCNP

Dale Carnegie School of Effective Communication and Human Relations ITILv3 Foundation

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