Customer Service Microsoft Office

KELLI PAPROSKI

Jefferson, GA *****

Cell: 678-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

I go above and beyond basic administrative tasks and take on multiple projects at once. Excellent work ethic and strength in boosting company morale. SKILLS

Excellent communication skills

Professional phone etiquette

Administrative Assistant

Office Administration

Database management

Computer Skills

Microsoft Office(Word/Excel

/PowerPoint)

Outlook

Data Entry

Strong customer service skills

Advanced clerical knowledge

Organized

Administrative support specialist

Customer service-oriented

Customer Service

WORK HISTORY

03/2017 to Current Goverment Admin

Orkin – Atlanta, GA

Reduce overhead by taking on more responsibility with creative and administrative projects.

Handle all request from management in a timely matter. Approve all Government service request from branches. Proficiency with Excel Spreadsheets.

Establish and maintain a positive relationship with customers and internal department.

03/2014 to 03/2017 AR Analyst

Orkin – Atlanta, GA

Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.

Researched and resolved accounts payable discrepancies. Composed effective accounting reports summarizing accounts payable data. Managed and invoiced all accounts in a timely matter Organized forms, made photocopies, filed records and prepared correspondence and reports.

Added new material to file records and created new records. Assisted with Administrative duties, file organization and research and development.

Developed reputation as an efficient service provider with high levels of accuracy. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

03/2010 to 03/2014 Outbound Sales Representative

Orkin – Covington, GA

Helped drive sales goals and achieve monthly quotas. Dedicated to continuously improving sales abilities and product knowledge. Consistently met deadlines and requirements for all production work orders. Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.

Accurately documented, researched and resolved customer service issues. Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes. Acted professionally and patiently when addressing negative customer feedback. Effectively managed a high-volume of inbound and outbound customer calls. EDUCATION

(ongoing) Ongoing Education: Business Management

Gwinnett Technical College - Duluth GA

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