Fayeheville, NC ***** US

Enail: shawoT*gard@gnait con

w0rk sch.dul.: Fu11-Time

I help people by mswering qucstions, prccessingtrssolions, dd esolvinslh€n issucs.I plovide awcsomc cusloder seNice on beh al I o I rhe co m panies you deal with cvcry dal. I halc m mal ofbackarounds knowledse and cxperiences as a cuslomer seflice repEscntativc while srying pcople. I go beyond answeing questions dd elvihg pioblens to provide ! memomblc cxpcncncc atul chMgc rhc call cenler induslry one cutoner ar a rime. Soie ofdy key poinl arc spcaking on &e phone an.j use a compuier. I enjoy beins ftiendly wnh people I ve neler he! 6ing a smile md logic lo solvc tbcir pioblens. I thrire 6 a tem player in a fasl pace. hi8h ener8y md chegc oricdcd cnvionden!.

Fateneville.Nc 233l,lUniredsrares

As a Tm Member. my nain Esponsibihy is to inleracl *itb custones which include. akins and receiving ordels, processine palnenls! dd respondine,ppoprialel! to whateler lhe cusonerneeds. Prcpdc rhe produds based on rh. conpany.s sruice phitosophy. Foltow rbe srddards when n comes ro mainrainins the safety tud ;leMlines of lhe woft environoent. supeFiso. Maecie Tumnoke 910-***-****)

Okay ro conracl this SupeFi$r: yes

End,nd Out Janiiodal Cteaning Scnices

Fayetievire, Nc 23314 unir€d stares

Dltiet Ac.omprGhnenB and R€rated skitk:

To maidain dd obs^e clemliness in lhe pr€nises oflhe buildine. This includes sweepihg, nopp'ng, sdinej scrubbins md disinfecing rh€ noo^ and sni6, tjusrins turnnm, disinfectins comfon roons dd olher ulihri roods. Mlinkininalhe se.u.iry and satery of$e building. Chccking ifthe doou are s(urcly locked,lhe liahrsand fauce$ de ctosed and all clecrrical equipmcntdeplueeedoulofrbesocker Aho responsible lir reptacing consmable utihies such as toilet pape. dd roweh *hcn rhet run out. Placins equipnent ed tools back to rheir especive plaes for ordeniness.

Supenisor: Michael Sse! (910,154-9682)

Okay to cortact this Strpenisor: Yes

TOWNE PLACE SUITES

Fayeneville, NC 28303 Unit€d Statcs

05/201r - 012013

Dutics, Acconplishncnk and Rclarcd Skius:

Cled batbtub, biler, sinl, Nalh, mircq tiles, counrer 6d noor surtices. Sdp dd nal<e beds dd chdge bed li.ens. Dust all lmiture. picruEs, dFweN, windo* ledges dd shelves lhotuughly.veuum the enfte roon thorougdy. Emplt all lrash. replacing tmsb line6 if applicable. Repl€nish meniti€s, lin€ns md supplies in guesr rcon. Conplere sp€cial pojes as 6sisned. Ensue neal ad orgoiad housekepins closet oD the 6signed guest iloor. visElly inspccr rcom for clemliness dd apperece md signify completion for room. Sign for rcon keys dd ohain bouseke€pine can Reiock hosekeeting can lor rhe follosing day. Respond quickly md eficicnlly to all eucsr requcns. Praclice chenical $fery rules &d follo{s pocedures for ne€dles and orher haadous narerials. Rcpon all suspicious peaons, adivniG or hazardou*ondiriohs lo rhe SupeFnors Tuh in aU irens found in enptoyee,s working area lo re Front Dsk. Follow all company dd sfeqr and sccurily potjcies md poedus. Ccpon ay frtdeE!c p'wbhm\. sdf- ) ha^,J. 1!rden'. or Inru, e. Lump e e \drer) kainrnc dd

!err,. trc'. .r {E j .um a d

4Mor,rdledge.l gKnsd.trdingro.ne.onplnr oral dpp€rm. 5dloc.d.e . r. Ali.ctes ip4emodddRssuej! ed profes.iorat wetcome re^r-c tear a ld p'oies.io, rt.anElaee S,ppon .ean,o reah Lonmon goa, Lreodhpfrce.oqldlir) e\pr. ar.on. do .kdard. vo!e. LR. r"rD. pu.h. p Lt.ad pracPoDT!a \fldhrng e.\'Fu orcqd5l.o25 oouro. *r,oura\ .Lnce cer, hoverhcdd r! belJ\ l1e rree). in! Ldi rg o di'e. qr r.ng. pu[ns. d d. oot, "

\.ffd,.ir, or *atr br M

exrendeJ penod o, rime. Or\q du..e a. drgnm b) \dpenr$.. Supcnisor: Janicc wshinston 910 764,1tl] Okay ro.drtacr this Supcnisor: yes

ARiIY-NAF-Housekeepcr

Ilad)r Hall Houskeping

ron Bras. NC 2S3!0 Uniled Statcs

051007 - 061009

Duti€s, A..onprithmenb and Rerated skills:

Respond pronpdy lo requesrs fron

eucsls andolherdepannents. Fill can wilh suppties dd tuspon cd to dsigned @a. Enter guen roohs following procedues for gainins acc€ss md ensuing vacmc! betbE entering. Replace

Cue$ anenities and supplies in rcoms. Rcplace diny lincns dd rerq with clean ilems. Makc bcds ed told teny. Clem balhmoms. Remov€ r6h, diny linen, and rcom seNic€ ilens. Chcck rhal all appliances are presenl in tbe rcom ed in sorkin8 order. Stni8hlen desk itns, luonuE, and applianes. Dusl, polisb, dd remole narks non wdls dd tuhishings. vacuun carpets a.d pcrfom noor cdc duies (e.g, in guesr ooms Md hallMy) Follow all conpmy atrd safely and secudty policies ed proc€ducsi repon by m ainlenace plob lems. safdy naard s, accidonts, or inj urier conplet€ s! fely laining and cenificalionsiproperly ioie fimnable na&nah. Ensure udfom and peBonal appcardcc is clem md prcfcssionali naintain confidenlialily of proprietary infomrion. W€lcone md ackno*ledse all su€sls accordine to onpany slandardsr dlicipate and addEss guesls seflice needs; ssisl individuak wnh di sabi lities; thaii( suesh wilh emuine appreciation. Speak with othes usins clear ad professional lansuage. Suppon tem ro €ach comnon go,is. Ensure adherence to quality exp€cralions md slddards. Move,lit, cary, push, pull. edpl&e objeds rciehing less thm or eqDal to 25 pounds silhout dsistance. Reach olefiead ed belo* lhe knccs. includine bchding. rwisrins, nulling. and sbopilg. Stand. sil, o. walk for d extended penod oftine. Penbm other redonlblejob duries as rcquested by Sup€ris6. Sup.nisor: Annie Smilh 910-***-****

Okly to .onta.l lhis Supcrisor: Yes

Wilumsile Nortl Elgb Scho.l

1595 Hopkis Rd

Buflalo NY 14221

HiSh Sch@l d €quivalen 06/1994

GPA: 3.0 of a lwitum 3.0

Tid. phon. Cn.tl

c.deiteFlemlng M€dialsopponasn 904756520 dd€tte.flemtng@v..8d Nak€h Pe@n S€cudty Guad 919-52-53t 7