Arpit Agrawal

+91-992******* / 797-***-****

Senior Product Manager

ac26d2@r.postjobfree.com

IIT Bombay’12, Dual Degree (B.Tech + M.Tech) in Electrical Engineering

linkedin.com/in/arpit392

Entrepreneur and Product Management professional with 5+ years’ experience in designing, developing and managing web and mobile products at startups & fast moving companies. I have been leading the overall strategy and execution of products while working with the leadership teams at various organizations. I have successfully co-founded and managed consumer internet startup, raised capital and successfully sold the business through a M&A exit.

PROFESSIONAL EXPERIENCE

Senior Product Manager – Web & Apps GOOMO.COM, Mumbai [Jan’17 - Present]

Leading the overall strategy and execution of web & mobile apps

Leading product strategy, planning, roadmap & execution by working closely with leadership team

In span of 9 mos, launched website, android & iOS app for flight, hotel & holidays with team of 6 PMs

Implemented agile methodology with 1 week sprints for faster delivery and feedback

Leading continuous feature development on the basis of customer behaviour data and interviews

Collaborated with UI/UX team to create user personas, user interviews and usability testing

Improved conversion from 2.2% to 2.8% by working with analytics team to execute campaigns for user retention & re-engagement on WebEngage

Led a team of 5 developers for integration of Sitefinity CMS for quick and easy development

Improved offer release time from 6 hrs to 20 min by implementing automated offer modules

Product currently generating GBV of US$ 6 million/month with 300k monthly active users

Co-Founder, ZOPKY.COM (Acquired by Goomo.com), Mumbai [1yr 5mos, Aug’15 - Jan’17]

Zopky is a platform for experience rich international holidays. Enables users to build their complete holiday itinerary on the intelligent platform and book online without any offline support

Led product development, market research, operations and fund raising

Product

Did user interviews, surveys, analyzed industry challenges & pivoted twice to establish product market fit

Wireframed & designed UI/UX of website & mobile apps

Got the best price with minimum integration efforts by evaluating 25+ supplier APIs technically and commercially for flights, hotels, transfers & activities

Designed AI algorithms over suppliers’ feed for making the itinerary operationally feasible. Used APIs like TripAdvisor, Rome2Rio, Flickr, Google maps, Skyscanner, Viator, Google QPX & Expedia for required data

Integrated product with Goomo.com & currently powering their holiday vertical

Marketing & Operations

Ranked under top 2 results in search on play store by focusing on organic growth strategies like SEO, app store optimization, back linking, content blogs & social media

Built partnerships with 5 corporates and 3 affiliate networks

Improved user retention and engagement up to 35% by implementing engagement strategies using tools like Clevertap and Helpshift

Reached 17500 organic download on playstore with 4.7 rating & 3000 monthly active users on web

Setup lean backend operations & attained average 11 bookings per agent per month (industry average 6)

Established visitor to conversion ratio of 3% compared to industry average 0.5%

Business, Investors & Fund raising

Raised angel fund from global angel investors and industry veterans

Built operationally profitable business within 6 months from operations

Attained GBV of US$ 62000/month with 10% average gross margin

Negotiated M&A of company, creating significant ROI for all stakeholders and managed the integration

Product Manager HOUSING.COM, Mumbai [1yr 10mos, Oct’13 - Jul’15]

Led the team of 4 PMs & 11 developers for overall strategy, development of all Supply products.

Implemented multiple supply products enabling 1100 membered operations team to receive 8000 calls/day at customer support, schedule 4000 visits/day and collect data for 7000 properties/day

Launched map based real time appointment scheduling product for field work force management using property location, distance & travelling time. Led to increase in 57% efficiency

Enabled 800+ data collectors to upload property data from field with automated verification of text and photographs by releasing an android app

Accomplished high quality data collection and reduced training cost by designing algorithms using gyroscope, accelerometer and images processing techniques for guiding data collectors

Launched map based customer support products (CRM & LMS) for precisely suggesting properties to customers over call.

Increased efficiency of data quality team by 200% & reduced fake properties by 88% by launching auto data verification & data monitoring products

Implemented agile & scrum processes for the development team resulting in faster development

Assistant Manager, Operations FLIPKART,COM, Bangalore [1yr 3mos, Jul’12 - Sep’13]

Designed & optimized warehouse (>2M sqft) processes for inventory, order picking, packing & shipping

Reduced customer returns by 37% by working with cross functional teams & improving processes

Negotiated with suppliers to replace customer returns & built network of secondary market vendors

Liquidated customer return products upwards of US$ 3 million

Intern, Digital Hand X-Ray Segmentation GE Global Research, Bangalore [May’10 - Jul’10]

Designed a new algorithm for bone segmentation from Hand X-ray images for computerized determination of skeletal age with an efficiency greater than 90%

Authored a paper; presented in Oct’11 at IEEE Conference, Washington DC

SKILL SET

Technologies

Project Mgmt.

Design Tools

Analytics Tools

Marketing

Others

Web

Android

iOS

Agile

PWA

AMP

JIRA

Confluence

PivotalTracker

Mingle

Asana

Zeplin

Axure

SketchApp

Photoshop

InvisionApp

Balsamiq

UXPin

Google Analytics

MixPanel

Firebase

HotJar

CrazyEgg

WebEngage

CleverTap

Google AdWords

Facebook Ads

WordPress

Sitefinity

GIMP

Visio

EDUCATION

Degree

University

Year

CGPA

B.Tech + M.Tech in Electrical Engineering

IIT Bombay

2012

8.07

PUBLICATIONS

Scientific Book: ISBN 978**********, CRC Press, Nov’13, Florida.

Title: Wavelets & Fractals in Earth System Sciences: A Boon for Self-similar Data, Data Compression, Singularities and Noise Removal.

Technical Research Paper: 40th IEEE - Imagery Pattern Recognition Workshop, Oct’11, Washington DC, USA.

Title: “Automated Segmentation of Epiphysis and Metaphysis for Computerised Bone Age Analysis”.

OTHER ENGAGEMENTS AND ACHIEVEMENTS

Speaker at Mobile Growth Hacking, organised by Branch.io [Sep’17]

Product Advisor at a stealth mode startup in pharmaceutical industry [Feb’17-present]

Secured All India Rank 392 in IIT-JEE [‘07]

Awarded CBSE Scholarship for securing All India Rank 217 and MP State Rank 6 in AIEEE [‘07]

Secured 1st position out of 100 teams in Junkyard Wars at Techfest, IIT Bombay [‘11]

Represented hostel in Table Tennis General Championship for 2 consecutive year [‘09,‘10]

Swimming and Badminton enthusiast

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