Customer Service Data Entry

Sasha L. González

***** **** ** * ***** Palm Beach, FL 33411

Ph. 561-***-****

Email: *******@*******.***

Profile:

I am an Administrative/HR Generalist with more than 8+ years of professional experience; adept in working in fast paced environments demanding strong organizational, leadership, and interpersonal skills. Committed to exceptional customer service and up to the challenge. Detail-oriented and very resourceful in spearheading, organizing, and completing projects; with an ability to multitask effectively. Proficient in MS Work, Excel, Power Point, Outlook, Gmail, Google Drive, OneDrive, Sharepoint, Applianze - MAS90, Business Works, ADP v2, v12, v14, UPS and FedEx Ship Manager.

•Fluent in English and Spanish

•Authorized to work in the US for any employer

Work History:

HR Generalist

Eastern Metal - Lake Worth, FL

September 2016 to November 2017

Perform Human Resources related duties at the professional level for the following specialties: recruiting, new hire orientation, employment issues, leave of absences, compensation, employee benefits, and workers' compensation. In my position I also covered the following:

Conduct pre-employment and new hire processes

Verification of employment verbal and written requests

Research, process and follow-up on workers' compensation claims for Florida offices

Determine eligibility and update records for employee benefits eligibility and enrollment

Handle beneficiary records for life insurance and supplemental life insurance

Communicate with employees and management regarding Human Resources policies, procedures, laws, standards and government regulations

Maintain, update and review temporary employees from staffing agencies for payroll

Update Human Resource Information System records; compile and create reports from database

Comply with federal, state and local regulations concerning employment law

Data entry to the ADP Workforce Now database, maintenance of employee data to include new hires, status changes, terminations, salary changes, medical and child support orders, and other employee data to ensure integrity of employee data on an ongoing basis. Work collaboratively with the Payroll function to process the weekly payrolls.

Support recruiting efforts through management of job postings, resume review and candidate screening, scheduling interviews, communicating with candidates and hiring managers, preparation of offer letters, processing of background checks, processing for I-9’s and other tasks.

Support Key HR initiatives to include: performance management process, training and development, benefits administration, leave of absence administration, HR Compliance communication and updates regarding changing labor laws, policy manual maintenance and updates, compensation, employee relations, worker’s compensation and safety initiatives, administration of the Anti-Discrimination training for all supervisors and managers, and maintenance of the company’s HR portal via SharePoint.

General processing of required forms and requests for employment verifications, unemployment claims administration, maintain and update job descriptions, maintain organization charts, and provide other support as requested.

Customer Service & Logistics Coordinator

Ventex Technology Inc. - Jupiter, FL

January 2014 to March 2016

Served customers by providing product and service information, resolving issues while processing customer orders into order entry system.

Insured all pricing was accurate and advise customer of any pricing or delivery issues. Work with customer code, post, RMA claims, customer credits, and rebates.

Provide all picking documents for warehouse to process customer orders and process all shipping documents.

Provide final accuracy check while making the customer feel comfortable about superior service.

Closely worked with oversea freight forwarders arranging and scheduling incoming shipments.

Generated bill of landing and scheduled pickups with carriers.

Assist in developing logistics plans creating a production report sheet to enhance distribution and allocation of goods and supplies.

HR Administrator / Office Manager

Florida Distributors/Florida Fleet Services - Jupiter, FL

July 2007 to November 2013

Managed pre-employment process to include: background checks, obtain drug tests results, references and other pre-hire requirements, as well as ensures records and reports are appropriately maintained. Oversees, facilitates and delivers new hire on-boarding program.

Performs a variety of clerical and administrative duties including but not limited to: creating and maintaining HR forms and related documents, file maintenance, data entry, HR correspondence, email and calendar management.

Provide current and prospective employees with information about policies, job duties, and opportunities for promotion and employee benefits.

Manage job postings, schedule interviews, interview job applicants; review application/resume; evaluate applicant skills and make recommendations regarding applicant's qualifications.

Prepare and maintain employee records.

Worked with employee timesheets and payroll. Code, post and pay invoices for customers and vendors.

Manage daily office paper work, bank deposits, and vendor reports. Checked and input business expenses.

Billing, filling and monitoring delinquent customer accounts.

Online purchasing for business purposes. Prepared payroll reports, answer telephone and provide customer service.

Maintained and track inventory and equipment, following bi-monthly counts.

Education:

•Argosy University Online Division May 2015 – April 2018

Bachelor of Science in Business Administration

concentration in Human Resources Administration

•MCED College Online Schooling July 2009 – March 2010

AA Medical Administration with specialization on

coding and billing.

•American University August 1998 - May 1999

Communications Manatí, PR

Basic education and social inter skills. Computer basics in

MS Word, Excel and Outlook.

•General Office Worker August 1995 - May 1998

Esc. Superior Fernando Callejo Manatí, PR

Graduated with 3 consecutive years of general office work,

Data processing, basic office administration, typewriting and

basic computer skills.

Computer:

•Microsoft Office, Excel, Publisher, Power Point & Outlook

•MSI

•Sage Business Works

•Sage MAS90/Applianze

•ADP v2, v12, v14

•Sharepoint

•UPS/Fedex Ship Manager

Languages: Fluent in English and Spanish.

References: Available upon request.

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