Customer Service Representative
Resume:
Deidra A. Todd
Panama City Beach, FL 32413
ac266q@r.postjobfree.com
Objective
To obtain a challenging position in Administrative or Customer Service utilizing my skills, experience and dedication to make a profitable impact on the organization. Work Experience
4/17-10/17 Bearings Limited Atlanta, GA
Administrative Sales Assistant
Answer and direct incoming calls.
Assist sales team with entering orders that come over via email or fax.
Assist with merchandise/transfer request for Atlanta Warehouse.
Handle all customer return request.
11/15-3/17 Allstate Insurance Company Panama City, FL Customer Service Representative
Answer and direct incoming calls.
Obtains correspondence from insurance companies via their websites.
Follow up on customer policies.
Research policies that are coming up for renewal.
Setup, maintain and locate files for other agency personnel.
Post customer payments.
6/08-9/15 Caraustar Industries Austell, GA
Mill Scheduler/Customer Service Representative
Scheduled and enter all paper loads going into two paper mills.
Handled high volume of calls and emails from vendors to set loads up.
Daily tracking of shipping logs.
Posted freight invoices for payment.
Assist with scheduling other mills when needed.
Dispatched and scheduled daily routes for Flatbed drivers. 2/08-4/08 National Envelope Austell, GA
Customer Service Representative
Entered stock orders placed by customers.
Wrote up special orders placed by customers for production.
Helped management with price increase.
Helped other CSR with overflow from their accounts. 8/99-2/08 USxpress/Interstate Distribution Services Austell, GA Administrative Assistant UPS Logistics Group
Prepared payroll for 40 + drivers weekly.
Prepared weekly billing and reports to dedicated customer.
Dispatched and scheduled daily routes for Flatbed drivers. Helped dispatch local and road drivers when needed.
Invoiced freight vouchers weekly and called on past due invoices. Education
Lithia Springs High School 1979-1983 Lithia Springs, GA Skills
Knowledge of Microsoft Office, Word and Excel.
JD Edwards and AS400
Awards
Received multiple employee of the year and quarter awards. References
References are available on request.
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