NIGEL GIBSON

Email: ac2669@r.postjobfree.com Tel: 905- 209- 0483 LinkedIn: linkedin.com/in/nigel-gibson

CAREER PROFILE

IT/Business professional with 24 years of experience, versatile and resourceful with the ability to communicate with all organizational levels, and build trust throughout. A team player with the ability to work independently.

TECHNICAL SKILLS

EDI, B2B, B2C, ANSI X12 standards, Mapping, System Integration ( legacy, WMS, ERP, data warehouses), Network Administration Windows Server, Operations Support ( VM Ware, Citirx, WAN/LAN, PCI,ISO, Middleware, MS Exchange), Service Delivery, Change/Incident Management, SDLC, Waterfall/ Agile methodology experience, Digital Product Delivery, requirements management, Documentation and Procedural development, business analysis, business relationship, training, technical support, CSR, communication written/oral, knowledge of financial services/wealth management, mutual fund trading and processing, EMD markets, Technical writing skills, analytical / problem-solving skills, XML,SAAS,JIRA, ChangeGear, HEAT, ChangePoint, Assyst (Axios)

PROFESSIONAL EXPERIENCE

BEST MADE TOYS June - September 2017

EDI Analyst (contract)

Competently lead EDI integration and new vendor implementation into Oracle Netsuite ERP system

Conducted meetings to improve WMS and incorporate newer technology into the company by the use of desktop software, barcode labels, and mobile devices to streamline the tracking of inventory as the products flow through the warehouse. Aided in the use of Wireless devices in shipping/receiving as well as showing its value in inventory control/transportation solutions.

I coordinated and validated the transferring vendors from Edict WebEDI to SPS Commerce and making and sure contracts and connections were finalized. Working daily with SPS project mangers and support personnel (issues/implementation) Creating effective working relationships with members of cross functional teams internally and with teams externally at SPS and working daily with product/sales to coordinate and validate logistical work flow.

Review "Scope of Work" contracts with SPS Commerce and make sure sign off and complete process is followed until success.

Addressed Direct Import /Domestic issues with shipment orders (Kuehne +Nagel) from China warehouse and domestic couriers (DHL,UPS). Assessed change where needed and implemented them to streamline processes.

Periodically troubleshot issues with Walmart Retail Link support staff and implementation/setup of new vendors (GEM mailbox)

Daily process improvements and documentation of tasks related to Oracle Netsuite ERP implementation of new vendors and continued streamlining of the processes for efficiency and increased productivity.

Offered support and business analysis in production meetings related to not only EDI but logistics and vendor relationship management. Worked with IT to determine best practices and methods to improve internal office productivity.

UNIVERIS February – June 2017

Business Analyst (contract)

Financial services and wealth management knowledge, provided business application support to customers, contributed intellectual capital to optimize training modules, user / trouble shooting guides. Utilized customer data and analytical tools to provide enhanced customer insights in support of initial and follow-on support requests.

Identified cross business opportunities, including service and application usage expansions. Engaged Clients in evaluations and contributed to client reference-ability across both SAAS and enterprise accounts. Identified obstacles, risks, and solutions for continuously improving solution value throughout the engagement lifecycle, delivered intelligent solutions and problem solving that are customer sensitive Tracked/ provided reporting on specific business metrics to help eliminate client re occurring issues.

Managed relationships and liaised effectively with technical and other cross-functional teams, provided objective information derived from data,customer feedback and requests, current trends / best practices in digital analytics,customer success strategies

Transition planning team to AWS ; procurement of new LMS ;documentation of training processes, software and on boarding .

EDI VANTAGE 2014 – February 2017

EDI Analyst (contract)

Tracked missing transactions/ investigate error reports of PO's being imported into the warehouse system (Accellos Delfor) and made corrective adjustments to ensure productivity

Investigated issues with EDI invoices, POs/ship notices on the Sterling VAN and Document Tracking system

Validated EDI invoices, making sure they were successfully loaded to Walmart’s GEM mailbox (Retail Link)

Built 850, 810, 856 maps to translate from EDI to flat file and flat file to EDI (positional and CSV) using Boomi Integration Suite and documented, troubleshot 3rd party ERP issues

I took responsibility for EDI invoicing to Walmart, McKesson, Best Buy, Belk, etc.

Offered customer service support to suppliers and retailers and 3PLs to resolve EDI dataflow issues.

Determined and documented deficiencies in business process to increase productivity

Provided systems support where needed and analytical support for inventory control .

Investigated/ analyzed problems and business processes requirements, impact analysis of change on all systems/ business areas, for projects, to recommend appropriate solutions. Supply Chain fundamentals adhered to and corrective measures implemented.

INNOVAPOST 2000 – 2016

Applications Consultant, (2015 – 2016)

SME for automation /transition to hosting facility, requiring QA/UAT of new & legacy technologies

Analyzed performance of applications, & enhanced reliability in production saving costly SLA's

Documented current state applications and revised system design procedures and integrated them into Share Point. Identified bottlenecks & worked with multiple departments to come to a resolution.

Enhanced QA, UAT procedures, thus eliminating at least 20% redundancy and resources

Utilized IBM Websphere, HTML, Crystal Reports. Maximized continuous use of integration/ build tools( Jenkins), SQL, XML, CSV

Operations Administrator / Technical consultant Level 2, (2000 – 2015)

Initiated projects for continuous integration of B2B/B2C Web applications/processes & service/product delivery

Troubleshooting and 1st/2nd level LAN desktop /Servers, AD support of Windows platform

10 years’ experience in Incident /Change Management : procurement of the S.W.; installation and support; documentation of procedures and training staff on creating/assigning incidents & changes

Network support for security events, proactively patch vulnerabilities, on call rotations 365/24/7

Troubleshooting of FTP, SFTP, HTTP, TCP/IP, encryption/decryption and monitoring network activities

Mentored /cross trained a small team that grew from 4 to 12 facilitating productivity growth

Business Relations Management, (2006 – 2008)

Elicited, analyzed, identified and gathered business requirements; participated in and facilitated requirement-gathering sessions through interviews with Users and SME's

Identified risks and resolved issues that would have impacted client relationships and eliminated gaps and conflicts identified during the project life cycle. Ensuring Service Delivery met on time.

Evaluated emerging products / technologies, collaborated with dev. teams ensuing deliverables met the business requirements

Project Management, (2004 – 2006)

Coordinated / tracked Vendor R.F. P’s, costing, estimating and planning projects, Documentation

Worked as part an interdisciplinary team to achieve project milestones such as production facility move and new environments

Drove the development and execution of Digital Platforms automation strategy to improve development and service, deployment and support monitoring, PCI compliance and practices

Technical Infrastructure, (2002 – 2004)

Created of 1st/ 2nd level monitoring/support documents for LAN/Server environments

Applied security patches and release updates, worked with health monitoring software

VPN and VM Ware,Citrix support / troubleshooting networking experience, experience in Sun Solaris environment

SME for Transition Server hosting environment move to new hosting facility. Saved budget by 48% by not outsourcing. Responsible for data gathering and production server restoration.

NEUTEK2000 - Field Technician / CORRINAS CHEESECAKE - Owner-Partner / Marketing /H.G. PROMOTIONS - Marketing Manager / CANADA TRUST - Customer Service / Clerk /BANK OF MONTREAL - Customer Service R.R.S.P and Group Policies

EDUCATION & PROFESSIONAL DEVELOPMENT & LANGUAGES

John Abbott College, Network Administration Program / Concordia University, B.A. Major in Financial Economics, Business Studies

Business Analysis Essentials, Introduction to Java Programming, Distribution and Logistics Management, Supply Chain Management Fundamentals Languages : English - Native / French (conversational/intermediate)

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